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Good evening, I'm currently passing through the United States, though I reside in Colombia. I received an email from GGBET accusing me of abusing bonuses. They said my account was immediately deactivated and that I wouldn't be able to make any withdrawals. This accusation is false, as I have not used any welcome bonuses or anything of the sort. They then sent me another email accusing me of having multiple accounts, which is also untrue. It seems to me like they simply want to keep my money. All of my bets were sports-related. I hope you can assist me.

buenas noches, estoy de paso por Estados Unidos, resido en colombia, recibí un correo de parte GGBET, donde se me acusaba de abuso de bonos, que mi cuenta fue desactivada inmediatamente, y que no podré realizar ningún reintegro. Cuya acusación es falsa, ya que no he usado ningún bono de bienvenida ni nada de eso. Luego me envian otro correo acusándome que tengo múltiples cuentas, cuando tampoco es así, parece ser que solo quieren quedarse con mi dinero, las apuestas fueron deportivas, espero puedan ayudarme.

Hello alvaroandresperez98,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Would it be possible to forward your deposit, bonus and betting history to nikolas.b@casino.guru for further review? When was the last time you spoke to the casino and what was it about? Did they provide any concrete evidence of their claim?

Looking forward to your answer.

Regards,

Nick

Hi Nick, I already sent you all the information by email.

As I told you in the email, I am a relatively new client on the platform, but I have no problem sending all my necessary documentation, to validate my information, I have never used a bonus from this company, I only played with my money, the Yesterday I contacted GGBET, and they always tell me the same thing, that my case is closed, that it has no review, I demand proof, I tell them to show me what they are saying, and they don't want to do it.

I kindly invite Ggbet to demonstrate with evidence what they are saying, because they are accusing me of something totally false.

Yesterday, before my account was blocked, I made a series of bets, which were also winners, now the value of the claim is not 4,600 but approximately 6,200. I think they are looking for an excuse because I have been a winning customer.

Nick, I am open to answering all your questions, and cooperating with this case.

Thank you very much for your cooperation.

Hola Nick ya te envié toda la información por correo electrónico.

Como te dije en el correo, soy un cliente relativamente nuevo en la plataforma, pero no tengo problema en enviar toda mi documentación necesaria, para hacer una validación de mi información, nunca usé un bono de esta empresa, solo jugué con mi dinero, el día de ayer me comuniqué con GGBET, y siempre me dicen lo mismo, que mi caso está cerrado, que no tiene revisión, les exijo pruebas, les digo que me demuestren lo que están diciendo, y no quieren hacerlo.

amablemente invito a Ggbet a que demuestre con pruebas lo que están diciendo, porque estan acusándome de algo totalmente falso.

ayer antes de que me bloquearan mi cuenta hice una serie de apuestas, que también dieron ganadoras, ahora el valor de la reclamación no es de 4600 sino de 6200 aproximadamente, pienso que ellos están buscando alguna excusa porque he sido un cliente ganador.

Nick, estoy abierto a responder todas tus preguntas, y a cooperar con este caso.

muchas gracias por tu colaboración.

Hi Nick, good morning, I'm still waiting for any update.

I would also like to ask you something, in case GGBET does not want to respond, or does not want to provide a solution to this serious problem, under which gaming commission should I make the respective complaint?

I hope it doesn't come to that point and everything can be resolved here, on good terms, but it doesn't hurt to have that information, because I'm not going to let my money be lost that easily.

Hola Nick buen día, sigo pendiente a cualquier actualización.

me gustaría también preguntarte algo, en caso de que GGBET, no quiera responder, o no quiera dar solución a este grave problema, ¿ bajo que comisión de juegos tengo que hacer la respectiva denuncia?

espero no llegar a esas instancias y todo pueda ser solucionado aquí, en buenos términos, pero no sobra tener esa información, porque no pienso dejar perder mi dinero así de fácil.

Good afternoon Nick, any update? Did you successfully receive my emails?

Buena tarde Nick, alguna actualización? Recibió con éxito mis correos?

Good afternoon, I'm still waiting for updates. Thank you so much.

buenas tardes, sigo esperando actualizaciones. Muchas gracias.

Good afternoon, I'm still waiting for an update. Thank you so much

Buena tarde, sigo esperando alguna actualización. Muchas gracias

Thank yo ualvaroandresperez98 for all the information provided so far. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Thank you very much Nick, and welcome Tomas. 👍🏻👍🏻

Muchas gracias Nick, y bienvenido Tomas. 👍🏻👍🏻

Hello ualvaroandresperez98,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite GGBet Casino to join the conversation and participate in the resolution of this complaint.

Dear GGBet Casino,

Can you please provide us with the reason for blocking the player's account? If the player claims they didn't take any bonuses, can you please confirm whether this is correct or not?

Thank you.

Kind regards,

Tomas

Hello!

Thank you for reaching out to us regarding your account status. We appreciate your patience and would like to address your concerns.

After reviewing your account activity, we observed several violations of our terms and conditions that have led to the deactivation of your accounts. These violations include:

Multi-accounting: We detected the registration of multiple accounts from the same device, using identical payment methods.

Placing identical bets: Each of your accounts placed identical bets on the same matches, which is considered a major violation of our rules.

These actions are in breach of our rules, particularly as outlined in sections 7.14 and 5.5 of our terms and conditions, which prohibit multi-accounting and placing identical bets in order to bypass limits. As a result of these violations, we have taken the necessary action to block all gaming accounts.

We understand your concerns, and we take such matters seriously to ensure fair play for all users. 

Dear ualvaroandresperez98,

As you might know, our forum deals with complaints about online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. I can continue in communication with the casino on your behalf and try to get more information, but at the same time, I’m forced to reject your complaint.

I suggest you submit your complaint to one of these two websites that deal with sports betting-related complaints – https://www.osga.com/ or https://www.sportsbookreview.com/sportsbook-complaint/.

Thank you very much for your understanding.

Kind regards,

Tomas