Zdravo
Igram u ovom kazinu 5-6 meseci i do juče nisam imao nikakvih problema sa njima. Moj nalog je blokiran otprilike 15 minuta nakon što sam pokušao da podignem svoj dobitak. Želim da istaknem da novac koji sam želeo da podignem nije bio samo moj dobitak od ovog bonusa, već i novac koji sam ranije osvojio na sportskom klađenju.
Nisam bio obavešten o tome da postoje problemi sa mojim nalogom i načinom na koji sam koristio ovaj bonus. Kada pošaljem zahtev za povlačenje novca, moj nalog je još uvek bio u redu 15 minuta, a onda sam se odjavio i kada pokušam da se prijavim piše "Ovaj korisnik je blokiran". Nisam dobio nikakav e-mail o tome da mi je nalog blokiran.
Pokušao sam da razgovaram sa podrškom, ali su njihovi odgovori izobličeni i vrlo lakonski i ne možemo da se dogovorimo. Jednostavno ne žele da mi kažu ili nemaju odgovor na moje pitanje, gde sam nešto pogrešio, a siguran sam da nisam uradio ništa što je protivno propisima o korišćenju bonusa. Ranije ove nedelje, koristio sam sličan bonus na isti način na koji sam to uradio juče i nije bilo nikakvih problema sa povlačenjem.
Igrao sam samo 2 igre, iskoristio sam svojih 50 besplatnih okretaja na Hell Hot 100 slotovima i onda sam otišao da igram Hell Hot 40 neko vreme, a onda sam se vratio da igram Hell Hot 100. Važno je da nema raspršenosti i bonus kupuje u ovim slotovima, ali u e-poruci su mi rekli da je razlog zašto je moj nalog blokiran je što bih MOGAO da koristim bonus novac da ga pretvorim u pravi novac bez rotacije od 30k sa bonusom. Za mene to nema smisla jer ove igre ne nude nikakav oblik scatter bonusa i besplatnih okretaja i osećam se kao da su me zabranili zbog nečega što nisam uradio.
Takođe je bilo nekoliko klađenja na sportsko klađenje koje sam predao pre nego što sam napravio depozit da bih dobio bonus, i dobio sam ih, ali su se završile nakon što je moj nalog zabranjen, tako da je na mom računu još više novca.
Ove opklade nemaju nikakve veze sa mojim bonusom jer sam koristio svoj stvarni novac da se kladim na njih, a onda sam odlučio da želim da koristim bonus koji oni nude pa sam napravio depozit.
Samo se osećam kao da sam osvojio previše novca i da ne žele da mi daju moj dobitak.
Hvala vam što ste pročitali moju žalbu, zaista bih voleo da se slučaj reši i dobiću novac koji je moj. Želim ti prijatan dan
Hello
I have been playing at this casino for 5-6 months, and till yesterday i didn't have any problem with them. My account got blocked like 15 minutes after i have tried to withdraw my winnings. I want to point out that the money i wanted to withdraw was not only my winnings from this bonus, but also money that i won on sports betting earlier.
I wasn't informed about that there is any problems with my account and the way i have used this bonus. When I send a request to withdraw my money, my account was still alright for 15 minutes and then i got logged out and when i try to log in it says "This user is blocked". I didn't recieved any e-mail about that my account has got blocked.
I tried to talk to support, but their answers are evasive and very laconic and we cannot reach an agreement. They simply don't want to tell me or don't have an anwser for my question, which is where I did something wrong, and I'm sure that i haven't do anything that is against regulations of using the bonuses. Earlier this week, i used similar bonus the same way i did it yesterday and there were not any problems with withdrawing.
I played only 2 games, i used my 50 free spins on Hell Hot 100 slots and then i went to play Hell Hot 40 for a while, then i went back to play Hell Hot 100. Important thing is there aren't any scatters and bonus buys in these slots, but in the e-mail they told me the reason my account got blocked is I MIGHT use bonus money to convert it to real money without doing the 30x rotation with bonus. For me, it has no sense because these games doesn't offer any form of scatters bonuses and free spins and I feel like they banned me for something I didn't do.
There also was couple of sports betting bets that i have submitted before making a deposit to get the bonus, and I won them, but they ended after my account got banned, so there is even more money on my account.
These bets have nothing to do with my bonus because i used my real money balance to bet on them, and then i decided i want to use bonus that they are offering so i made a deposit.
I just feel like I won too much money and they don't want to give my my winnings.
Thank you for reading my complaint, I would really like the case to be solved and I will recieve money that is mine. Have a good day
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