Igrač iz Malezije je zatražio povlačenje dve nedelje pre podnošenja ove žalbe. Nažalost, dobici još nisu primljeni.
The player from Malaysia has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player stopped responding to our question therefore the complaint was rejected.
Igrač iz Malezije je zatražio povlačenje dve nedelje pre podnošenja ove žalbe. Nažalost, dobici još nisu primljeni.
GGBET odlaže moja povlačenja više od 2 nedelje. I jedino rešenje koje su mi pružili je da samo čekam ili otkažem i ponovo kreiram zahteve. Kao ozbiljno? Rekreirao sam zahteve i već su u toku 3 dana. Ne mogu sebi da priuštim da čekam još 14 dana, a da još uvek ne dobijem svoj novac. Molim vas pomozite mi i pošaljite moja povlačenja.
GGBET has been delaying my withdrawals for over 2 weeks. And the only solution they provided me is to just wait or cancel and recreate requests. Like seriously? Ive recreated requests and already in progress for 3 days. I cannot afford to wait for another 14 days and still do not receive my money. Please help me and send in my withdrawals.
Dragi laushiji27,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Možete li da nam kažete da li je to bilo vaše prvo povlačenje novca u ovom kazinu? Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Sasvim je uobičajeno da povlačenju treba nekoliko dana ili čak nedelja da se u potpunosti obrađuju. To znači da može proći neko vreme pre nego što se novac pojavi na vašem računu. Zato savetujemo igračima da budu strpljivi i da sačekaju najmanje 14 dana nakon zahteva za povlačenje pre nego što podnesu žalbu. Pod pretpostavkom da ste uspešno završili KIC verifikaciju i da je vaše povlačenje odobreno, zaista verujem da je samo pitanje vremena kada ćete je dobiti.
Radujemo se Vašem odgovoru. Hvala unapred.
Srdačan pozdrav,
Petronela
Dear laushiji27,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino? Have you accumulated your winnings with or without an active bonus?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Zdravo Petronela, da ti odgovorim, ne ovo mi nije prvo povlačenje. Koristim GGBET ovu veb stranicu dobre 3 godine. S ponosom mogu da kažem da su njihove usluge u pogledu isplate uvek brze jer uvek dobijam sredstva u roku od dan ili dva. Međutim, do ovog trenutka, u početku imam 5 zahteva za povlačenje koji koštaju oko 1,3 hiljade USD koji su bili u toku, rekli su mi da ih ponovo kontaktiram ako ne dobijem svoj novac u roku od 14 dana. I nije iznenađujuće da nisam dobio ni cent svog novca pa sam ih kontaktirao. Rešenje koje su mi pružili nije od velike pomoći i besmisleno, a od mene se traži da samo sačekam ili otkažem zahteve i ponovo kreiram zahteve. Za sada sam ponovo kreirao svoje zahteve i po pravu ne bi trebalo da me puste da više čekam jer plaćanje kasni već 14 dana, ali moji novi zahtevi su još u toku nekoliko dana.
Hi Petronela, to answer you, no this is not my first withdrawal. I've been using GGBET this website for good 3 years. I can proudly say that their service in terms of withdrawals are always fast as I always receive my funds within a day or two. However, by this time, initially i have 5 withdrawal requests that cost around 1.3k USD that were in progress, they told me to contact them again if i did not receive my money within 14 days. And unsurprisingly i did not receive a cent of my money hence i contacted them. The solution they provided me is very not helpful and meaningless which are ask me to just wait or cancel requests and recreate requests again. For now, I recreated my requests again and by right they shouldn't let me wait any longer again as the payment is delayed for 14 days already but my new requests now are still in progress for some days.
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Hvala vam puno, laushiji27, što ste dali sve potrebne informacije. Sada ću preneti vašu žalbu svom kolegi Petru ( KSKSKSKSKS0@email.kkkkk ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, laushiji27, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Zdravo, hvala na odgovoru, ali molim vas zaista mi je potrebna pomoć i ne mogu da priuštim da čekam još 14 dana da još uvek ne mogu da primim svoj novac. Ovo je jednostavno užasno sa ove poznate veb stranice širom industrije
Hi thanks for replying, but please i do really need help and i cant really afford to wait another 14 days that still cant receive my money. This is just terrible from this well-known website across the industry
Pozdrav,
Hvala vam laushiji27 što ste nam dali sve informacije. Nadam se da ćemo zajedno uspeti da rešimo ovaj problem.
Sada bih zamolio GGBet kazino za njihovu pomoć u rešavanju ove žalbe. Želeli bismo da znamo zašto ovo povlačenje traje toliko dugo i da li možemo bilo šta da učinimo da to bude brže.
Hvala vam!
Hello there,
Thank you laushiji27 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask GGBet Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.
Thank you!
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Ispravke? Ovo je hitno, predstavnike GGBET-a, molim vas da preduzmete nešto što brže možete, moj plan sa novcem za april je već toliko pogrešio zbog vaše sporosti, ovo je svakim danom sve gore i gore. Molim vas da mi odmah prebacite moj novac, već mi stvarno nedostaje sredstava na ličnom računu. Doživeo sam koliko si bio dobar duge 3 godine, molim te, nemoj samo jednom da uništiš svu svoju reputaciju i moje poverenje u tebe.
Any updates? This is urgent, GGBET representative please do take action on this quickly as you can, my plan with the money for April has already gone so wrong because of your slowness, this is getting worse and worse everyday. Please do transfer me my money immediately, i am really short of funds in my personal balance already. I have experienced how good you were for 3 long years, please don't ruin all your reputation and my trust to you just in once.
Zdravo laushiji27
Da li je problem i dalje aktuelan? Izgleda da su sva povlačenja potvrđena u skladu sa tim.
Pozdravi
Hello laushiji27
Is the issue still actual? Looks like all withdrawals are confirmed accordingly.
Regards
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Već je prošlo 17 dana od datuma kreiranja zahteva, molim vas prestanite da gubite moje vreme i nastavite da mi odlažete plaćanje GGBET, najbolji način da sada uradite je samo da otkažete transakciju od dobavljača plaćanja i vratite mi stanje, ja koristiće drugi način plaćanja koji je relativno brži, definitivno nešto nije u redu sa vašim provajderom plaćanja bankovnim transferom, molim vas prestanite da gubite moje dragoceno vreme, transakcija je napravljena 17. aprila i pogledajte datum sada, već je maj, ovo dobijanje sve više gluposti u ovom trenutku
It has already been 17 days from the date of the request creation, please stop wasting my time and keep delaying me payment anymore GGBET, best way for you to do now is just cancel the transaction from the payment provider and return me the balance, i will use another payment method which is relatively faster, there is definitely something wrong for your bank transfer payment provider, please stop wasting my precious time, the transaction is created at 17th April, and look at the date now, it's already May, this getting more and more nonsense at this point
Prošao je 21 dan, za pravi GGBET, izgubio sam svo strpljenje koje sam imao prema tebi, ovo je smešno, 3 jebene nedelje moj novac ne može da se primi, ali se ne može povratiti, vtf ide sa tvojom jebenom bankom provajder plaćanja transferom, ovo je jednostavno neprihvatljivo, molim vas da mi odmah dobijete moj transfer novca putem bankovnog transfera ili vratite stanje da bih mogao da koristim drugi način plaćanja, molim vas prestanite da mi govorite gluposti da čekam bilo kada, ovo je sranje**t , već sam te čekao duge 3 nedelje
It has been 21 days now, for real GGBET, i have lost all the patience i had on you, this is ridiculous, 3 freaking weeks my money can't be received yet can't be retrieved, wtf is going with your freaking bank transfer payment provider, this is just purely unacceptable, please get my money transfer to me immediately through bank transfer or return the balance so that i can use another payment method, please stop telling me nonsense to wait anytime longer, this is bulls**t, i have already waited u for 3 long weeks
Zašto se ne javljaš da pomogneš GGBET-u, od čega se kriješ? Prošlo je 22 dana, prestanite da budete kukavice iza paravana i zapravo preduzmite mere da rešite problem, prestanite da bežite od svoje odgovornosti, izabrali ste da radite sa ovim provajderom plaćanja i vrlo je jasno da oni imaju neku vrstu problema koji izazivaju ovo kašnjenje, što više sada čekam, samo pokazuje koliko može biti neodgovornije i beskorisnije upravljanje GGBET-om, ovo je prosto neprihvatljivo, stvarate mi sve više neprijatnosti i gubite sve više mog vremena.
Why are you not replying to help GGBET, what are you hiding from? It has been 22 days, stop being coward behind the screen and actually take action to fix the problem, stop running away from your responsibility, you chose to work with this payment provider and it's very clearly that they are having some kind of problems that causing this delay, the more i wait now is only showing how much more irresponsible and useless GGBET management can be, this is just purely unacceptable, you are creating more and more incovenience to me and wasting more and more of my time.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Za ime Boga GGBET, kriješ se od tvoje odgovornosti? Samo jebeni odgovori i pomozi mi da vratim svoj novac, ovo je užasno, prošlo je već 24 dana
For god sake GGBET, hiding from your responsibility? Just freaking reply and help me retrieve my money, this is terrible, it has already been 24 days
Zdravo
Zahtev koji ste pomenuli smo potvrdili 5 minuta nakon njegovog kreiranja, ali je nažalost ostao na strani platnog sistema.
Koliko vidim trenutno je zahtev poništen, novac je vraćen na stanje, a vi ste već uspeli da podignete novac na novi zahtev.
Srdačan pozdrav
Hello
The request you mentioned was confirmed by us 5 minutes after its creation, but unfortunately it stuck on the side of the payment system.
As far as I see at the moment the request has been cancelled, the money has been returned to the balance, and you have already managed to withdraw the money on a new request.
Kind Regards
Poštovani laushiji27 , da li vam je potrebna dodatna pomoć u vezi sa ovom žalbom ili možete da potvrdite da ste uspeli da podignete novac na novi zahtev?
Hvala unapred!
Dear laushiji27, do you require any further assistance with this complaint or can you verify that you have managed to withdraw the money on a new request?
Thank you in advance!
Dear laushiji27,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Sһodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.