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Hello,

On 30.10.2023, I made a withdrawal of €100 via bank transfer.

All other payments made after October 30 have arrived by now, except for this one. I was told to wait for 5 days, then 5 business days. Now more than a week went by and nothing has happened.

I'm supposed to keep waiting... At the moment, I have two more withdrawals pending, but these were only requested since yesterday.

Hallo,

ich habe am 30.10.2023 eine Auszahlung über 100 € per Banktransfer getätigt.

Alle anderen Zahlungen nach dem 30.10 sind bis dato auch angekommen, nur eben diese nicht. Ich solle 5 Tage warten, dann 5 Werktage. Nun ist über 1 Woche vergangen und es passiert nichts.

Ich soll weiter warten...ich habe zur Zeit noch 2 weitere Auszahlungen, diese allerdings erst seit gestern.

Hello Cashwig,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Could you please let us know if your account is already verified and if so, for exactly how long? Did you accumulate your winnings with real money or use a bonus? When was the last time you spoke to the casino and what was it about?

The account has already been verified for a year and has already been able to withdraw profits. I have never used the bonus.

The last time, today, I should continue to wait. But it seems unusually long to me. I still have a total of €700 to pay out.

Könnten Sie uns bitte mitteilen, ob Ihr Konto bereits verifiziert ist und wenn ja, seit wann genau? Haben Sie Ihre Gewinne mit echtem Geld angehäuft oder einen Bonus genutzt? Wann haben Sie das letzte Mal mit dem Casino gesprochen und worum ging es?

Das Konto ist bereits bestimmt seit 1 Jahr verifiziert und konnte auch schon gewinn abheben. Bonus habe ich noch nie genutzt.

Das letzte Mal, heute noch, ich solle weiterhin warten. Es kommt mir aber ungewöhnlich lange vor. Ich habe 700 € insgesamt noch in Auszahlung.

It's not my first payout, there have been a few, but this one is like chewing gum.

Es ist nicht meine erste Auszahlung es gab schon einige aber diese zieht sich wie Kaugummi.

Will gg.bet be informed about this?

Wird gg.bet dazu informiert?

Hello? 😀

Hallo? 😀

Hello Cashwig,

As the recommended time frame did not pass yet, I can only recommend to wait. Please let us know if it would take longer to process the payout.

Dear Cashwig,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It's already done. Thanks.

Hat sich bereits erledigt. Danke.

Dear Cashwig,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru