Pozdrav svima.
Dragi daisim64,
Žao nam je što ste naišli na poteškoće sa povlačenjem sredstava na sajtu. Obično se takve situacije dešavaju veoma retko, sve iz tehničkih razloga. Međutim, mi smo tu i uvek spremni da pomognemo.
U vezi sa vašim uplatama koje su otkazane. Kako smo obavešteni, platni servis je imao tehničke poteškoće sa obradom uplata, zbog čega su one otkazane.
Ono što trenutno imamo:
1. Isplate u iznosu od 1000,00 SEK i 200,00 SEK koje su bile uspešne na samom početku.
2. 18500,00 SEK, koja je podeljena na nekoliko plaćanja (5000k3, 3000, 500) - otkazana iz tehničkih razloga.
3. Novi neuspeli pokušaj takođe za ukupan iznos od 18500.
4. 15.06 kreirali ste isplate za iznose: 200,00 SEK, 200,00 SEK, 1500,00 SEK, 600,00 SEK, 2000,00 SEK (ukupno 4500,00 SEK) - koji su već uspešno završeni.
5. Preostala su tri povlačenja za iznose od 200,00 SEK, jedno za 5000,00 SEK i jedno za 3400,00 SEK. Vreme obrade koje pruža platni servis je 5 radnih dana. Molimo vas da sačekate, nadamo se, da ćete primiti sve svoje uplate u toku ove nedelje.
Izvinjavamo se što ste morali ponovo da kreirate uplate i zbog eventualnih neprijatnosti.
Nadamo se vašem razumevanju, a mi ćemo sa naše strane pružiti svu potrebnu podršku da sve prođe dobro i uspešno.
Hvala, CasinoGuru tim, na saradnji.
Hello everyone.
Dear daisim64,
We are sorry that you have experienced difficulties with the withdrawals on the site. Usually, such situations happen very rarely, all for technical reasons. However, we are here and always ready to help.
Regarding your payments that were cancelled. As you were informed, the payment service experienced technical difficulties with processing payments, which is why they were cancelled.
What we have at the moment:
1. Withdrawals in the amount of 1000.00 SEK and 200.00 SEK which were successful at the very beginning.
2. 18500.00 SEK, which was divided into several payments (5000x3, 3000, 500) - cancelled for technical reasons.
3. New unsuccessful attempt also for a total amount of 18500.
4. 15.06 you have created withdrawals for the amounts: 200.00 SEK, 200.00 SEK, 1500.00 SEK, 600.00 SEK, 2000.00 SEK (total 4500.00 SEK) - which have already been successfully completed.
5. There are three withdrawals left for the sums of 200.00 SEK, one for 5000.00 SEK and one for 3400.00 SEK. The processing time provided by the payment service is 5 working days. We kindly ask you to wait, hopefully, that you will receive all your payments within this week.
We apologise that you had to re-create the payments again and for any inconvenience caused.
We hope for your understanding, and for our part, we will provide all the support you need to make sure everything goes ok and successfull.
Thank you, CasinoGuru team, for your cooperation.
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