Dragi andandjonnik,
Razumem da sa tačke gledišta korisničkog iskustva, situacija nije idealna, ali kao što je kazino pomenuo, a ni ja, vaše povlačenje nije moglo da se obradi na vaš Ecopaiz nalog zbog toga što je vaš depozit napravljen preko kripto (USDT) Shodno tome, kazino tim može samo da obrađuje povlačenja na isti način plaćanja, što je standardna praksa u industriji.
Načini plaćanja dostupni u svakom kazinu za bilo koji region mogu se razlikovati i mogu se prekinuti u bilo kom trenutku.
Raspon i dostupnost načina plaćanja ne određuje isključivo kazino. Različiti elementi, uključujući organ za izdavanje dozvola, geolokaciju, ugovore sa dobavljačima plaćanja i bankarske propise, igraju značajnu ulogu u ovom procesu.
Najvažnija stvar za kazino je da ponudi način plaćanja na koji mogu da pošalju sredstva svojim klijentima, i to je potvrđeno. Potvrdili ste da ste uspešno primili sredstva na svoj način plaćanja.
Zahtevi za klađenje u kazinu su generalno postavljeni u skladu sa industrijskim standardima, iako se mogu razlikovati od jednog kazina do drugog. Možda vam se ne sviđa, ali važno je napomenuti da ste otvaranjem naloga u kazinu prihvatili ove uslove klađenja. Koliko sam razumeo, u početku je došlo do neke zabune u vezi sa ispunjavanjem zahteva za minimalno klađenje. Međutim, ovo je razjašnjeno, a vi ste na kraju dobili svoja sredstva, tako da se ovaj slučaj ne može zaključiti kao nerešen.
Pošto ste već dobili sredstva i, na osnovu naših prethodnih interakcija, dalja diskusija možda neće doneti dodatnu vrednost, sada ću nastaviti sa zatvaranjem ovog slučaja.
Želeo bih da se zahvalim kazino timu na saradnji.
Ako ikada naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom u budućnosti, slobodno se obratite našem Centru za rešavanje žalbi i mi ćemo se potruditi da vam pomognemo.
Srdačan pozdrav,
Michal
Casino Guru
Dear andandjonnyx,
I understand that from a user experience point of view, the situation is short of ideal, but as the casino mentioned and I as well your withdrawal could not be processed to your Ecopayz account due to your deposit being made via crypto (USDT) Consequently, the casino team can only process withdrawals back to the same payment method, which is a standard practice in the industry.
The payment methods available in each casino for any region can vary and they can be discontinued at any time.
The range and availability of payment methods are not solely determined by the casino. Various elements, including the Licensing Authority, geolocation, agreements with payment providers, and banking regulations, play significant roles in this process.
The most important thing for the casino is to offer a payment method where they can send their customers the funds, and this was upheld. You have confirmed you received the funds successfully to your payment method.
The casino’s wagering requirements are generally set to industry standards, though they may differ from one casino to another. It might not be to your liking, but it is important to note that by creating an account with the casino, you have accepted these wagering conditions. I understand that there was initially some confusion regarding your fulfillment of the minimum wagering requirements. However, this was clarified, and you ultimately received your funds, so this case cannot be closed as unresolved.
Since you have already received the funds and, based on our previous interactions, further discussion may not yield additional value, I will now proceed to close this case.
I would like to thank the casino team for their cooperation.
If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center and we will try our best to help.
Best regards,
Michal
Casino Guru
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