Svaki put kada odem da povučem, oni tvrde da postoji neka vrsta tehničkog problema i sredstva se vraćaju na moj račun. Ovo se dogodilo 4/5 puta tokom nekoliko nedelja. Njihova podrška za onlajn ćaskanje samo vraća istu kopiranu i nalepljenu poruku bez ikakve stvarne pomoći.
Brinem se da je ovo lažna veb lokacija koja zapravo ne isplaćuje dobitke, probao sam sva ova povlačenja preko svog bankovnog računa.
Mnogo sam deponovao na ovoj veb stranici i igrao mnogo ovde, ovo mi je prvi put da se povlačim, moj nalog je u potpunosti verifikovan i nema stvarnog razloga da blokiraju moja povlačenja.
E-pošta za podršku uopšte nije bila od pomoći i opet samo pošaljite istu kopiju i zalepljenu e-poštu, zapravo ne verujem da uopšte imaju tehničkih problema i samo ga koriste kao izgovor da ne isplate dobitke i nateraju ljude da kockaju svoje opet dobitak.
Priložio sam više snimaka ekrana iz e-poruka u kojima se navodi da je moje povlačenje vraćeno itd.
Nemam drugog izbora osim da se žalim ovde jer se ništa ne radi, komunikacija je užasna i ćaskanje uživo uopšte ne pomaže i oni završavaju razgovor pre nego što možete da završite razgovor sa njima.
Ispod su ID za povlačenje i razlog za otkazivanje
34375158 Povlačenje (SimocoV Visa) 14. maj 2024. 09:24 - 1200 Otkazano Postavio administrator - Vraćeno 1308,91
34114741 Povlačenje (SimocoV Visa) 10. maj 2024. 06:56-800 Otkazano Postavio administrator - vratio 801,65
33947598 Povlačenje (SimocoV Visa) 8. maja 2024. 11:54-500 Otkazano Postavio administrator - vratio 500,16
33798946 Povlačenje (SimocoV Visa) 07. maj 2024. 07:37-610 Otkazano Postavio administrator - vratio 610,58
Trenutno imam ponovo povlačenje na čekanju koje sam napravio po 5. put.
Every time I go to withdraw, they claim there is some sort of technical issue and funds are returned back to my account. This has happened 4/5 times over a few weeks. Their online chat support just regurgitates the same copy and pasted message with no real help at all.
I'm worried this is a fraudulent website that doesn't actually pay out winnings, I've tried all of these withdrawals through my bank account.
I've deposited a lot onto this website and played a lot here, this is my first time withdrawing, my account is fully verified and there is no real reason for them to actually block my withdrawals.
Support email has not been helpful at all and again just send the same copy and pasted email, I don't actually believe they are having technical problems at all and are just using it as an excuse to not pay out winnings and have people gambling their winnings again.
I've attached multiple screenshots from emails stating my withdrawal has been returned etc.
I've not really got any other choice than to make a complaint here as nothing is getting done, communication is awful and the live chat does not help at all and they end the conversation before you can finish talking to them.
Below are withdrawal IDs and reason for cancellation
34375158 Withdrawal (SymocoW Visa)14 May 2024 09:24 - 1200 Canceled Set by admin - Returned 1308.91
34114741 Withdrawal (SymocoW Visa)10 May 2024 06:56-800 Canceled Set by admin - returned 801.65
33947598 Withdrawal (SymocoW Visa)08 May 2024 11:54-500 Canceled Set by admin - returned 500.16
33798946 Withdrawal (SymocoW Visa)07 May 2024 07:37-610 Canceled Set by admin - returned610.58
I currently have a pending withdrawal again which I have made for the 5th time.
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