Zdravo, Medium001,
Žao mi je što čujem za vaše neprijatno iskustvo. Kontaktiraću kazino i potrudiću se da rešim problem što je pre moguće. Sada bih želeo da pozovem predstavnika kazina da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
Dragi timu Golden Panda Casino ,
Možete li detaljnije objasniti situaciju igrača? Možete li potvrditi da je korisnik dao kazinu dokumente koji ga direktno povezuju sa bankovnim računom koji se koristi za dotični depozit („način plaćanja treće strane"), kao vlasnik kompanije, čak i uz originalnu izjavu koju je izdao zvanična institucija (Privredna komora Holandije – izvod poslovnog registra) za njegovu kompaniju?
Pored toga, možete li potvrditi da je predstavnik kazina obavestio podnosioca žalbe da nije bio problem kada je ranije koristio takav način plaćanja za uplatu i jednostavno ga uklonio sa svog kazino naloga? Ako jeste, zašto je to sada odjednom problem, molim vas?
Da li sam dobro razumeo da je korisnik akumulirao sporna sredstva sa ovog depozita, greškom uplaćenog sa njegovog poslovnog računa (u osnovi dokazano da je vlasnik kompanije)? Ili, da li je bilo u redu osim ako nije dobio značajne dobitke od ovakvih depozita, dok nije bio problem kada je izgubio sredstva koja su na ovaj način deponovana, a sporna sredstva nisu ni akumulirana iz predmetnog depozita?
Ako govorimo o kršenju Uslova i odredbi kazina, bilo bi veoma zahvalno ako biste mogli da pošaljete neophodne detalje i prateće dokaze na moju adresu e-pošte ( branislav.b@casino.guru ).
Hvala.
Hello, Medium001,
I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.
Dear Golden Panda Casino team,
Could you please explain the player's situation in more detail? Can you confirm the user provided the casino with documents directly connecting him with the bank account used for the deposit(s) in question ("3rd party payment method"), as the owner of the company, even with an original statement issued by the official institution (Netherlands Chamber of Commerce - Business Register extract) for his company?
In addition, can you please confirm a casino representative informed the complainant that it was not a problem when he used such a payment method to deposit in the past and simply removed it from his casino account? If so, why is it a problem now suddenly, please?
Do I understand correctly that the user accumulated the disputed funds from this deposit, mistakenly made from his business account (basically proven that he owns the company)? Or, was it alright unless he won significant winnings from such deposits, while it was not a problem when he lost funds deposited this way, and the disputed funds were not even accumulated from the deposit in question?
If we are talking about a breach of the casino's Terms and Conditions, it would be highly appreciated if you could send the necessary details and supporting evidence to my email address (branislav.b@casino.guru).
Thank you.
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