Igrač se žali na prevaru u kasinu. Žalba je odbijena jer se radilo o dobavljaču plaćanja, a ne o kasinu.
*** UPOZORENJE SVIH IGRAČA ***
NE IGRAJTE NA KAZINU GUNSBET ILI KAZINU ZLATNE ZVIJEZDE!
Prvo, razjasnite mi jednu stvar. Dijelim svoje iskustvo sa svima vama kako biste mogli pametnije donijeti odluku o odabiru online kasina u kojem ćete igrati.
Drugo, svjestan sam odgovornog kockanja i to nije slučaj „gubitka novca kockanjem", a zatim plakanja zbog toga! Dobro znam kako funkcioniraju online kazina! Dobro mi je poznato koliko im treba vremena za povlačenje novca, pa bi uz to bilo apsolutno bizarno zašto bi se neko odlučio za kockanje velikih količina novca za početak!
Ove „sestrinske" web stranice su sa mojih bankarskih računa prevarile preko 9.000 AUD! Nisam ni otvorio račun sa Guns-bet ???? S timom za podršku apsolutno je odvratno raditi! Ovo se moglo riješiti kada je prikupljeno na 4.000 AUD, međutim nijedan kasino nije proaktivno učinio ništa da spriječi ponavljanje problema s transakcijama i kao rezultat nemam više od 9.000 AUD.
Birajte mudro, držite se dalje od ove dvojice jer su prevaranti! Čak i ako posjeduju licencu, sigurno ne bi trebali jer su sigurno 100% prevaranti!
***WARNING TO ALL GAMERS***
DO NOT PLAY AT GUNSBET CASINO OR GOLDEN-STAR CASINO!
Firstly, Let me be clear on one thing. I’m sharing my experience with you all so you can make a wiser decision choosing an online casino to play at.
Secondly, I am aware of responsible gambling and this is not case of "loosing my money gambling it" and then crying over it! I am well aware how online casinos work! I am well aware how long they take to issue any withdrawals so with that said it would be absolutely bizarre why someone would choice to gamble large amounts of money to begin with!
These "sister" sites have scammed over $9,000 AUD from my banking accounts! I didn’t even open an account with Guns-bet ???? The support team are absolutely disgusting to deal with! This matter could have dealt with when it was raised at $4,000 AUD, however no the casino did not proactively do anything to prevent transaction issues re-occurring and as a result I am out of pocket over $9,000 AUD.
Choose wisely guys, stay away from these two because they are crooks! Even if they hold a licence they certainly shouldn’t because they certainly are 100% scamming crooks!
Draga Shitta2020,
Zahvaljujemo na podnošenju žalbe. Zaista mi je žao što imate negativno iskustvo. Međutim, na osnovu vašeg opisa ne mogu reći koji je vaš problem. Možete li, molim vas, navesti svoj problem sa kasinom Golden Star i kako su vas "prevarili"? Ne možemo vam stvarno pomoći na osnovu vašeg trenutnog opisa. Radujem se vašem odgovoru.
Srdačan pozdrav,
Nick
Dear Shitta2020,
Thank you for submitting your complaint. I'm really sorry that you are having a negative experience. However, based on your description I can't tell what is your issue. Could you please specify your problem with Golden Star casino and how did they "scam" you? We can't really help you based on your current description. Looking forward to your answer.
Best regards,
Nick
da sigurno! Odvojit ću izdanja kako bih to olakšao
casino sa zlatnom zvijezdom
Žalio sam se kasinu zbog dupliciranih uplata i izdavanja depozita već neko vrijeme!
i tretiram se kao guska!
Nisam tamo ovlastio obrađivača plaćanja da odbije duplirane iznose! Dakle, ako sam ovlastio 100 dolara kao rezultat, oduzeće se 1000 duplikata!
tada kazino kaže ne, ovo se ne podudara s vašom istorijom depozita! I kažem da, jer vam zapravo to ne dolazi
morate razgovarati sa svojim procesorom plaćanja! Čim sam spomenuo neovlašteno, razgovarajte s vašom bankom! Zatim nastavljaju da kažu da su odgovorni kockari dovršili odbacivanje onoga što kažem '
ali kad sam prvi put pokrenuo problem, bilo je to bez brige, možemo vam pomoći u tome, pošaljite mi snimke zaslona!
tjry su mi pomogli oko sranja, a tu je i hrpa pasa
yeah sure! I’ll seperate the issues to make it easier
golden star casino
i have complained to the casino about duplicated payments and deposit issues for sometime now!
and I’m getting treated like a goose!
I didn’t authorise there payment processor to deducted the duplicated amounts! So if I authorised $100 as a result $1000 would be deducted all duplicates!
then casino is saying no this doesn’t match your deposit history! And I’m saying yes because it’s not actually coming to you guys
you need to speak with your payment processor! As soon as I mentioned unauthorised it’s speak with your bank! Then they go on to say the gamblers responsible completing dismissal of what I’m saying ‘
but when I first raised the issue like a while back it was oh no worries we can help you with that send me the screenshots!
tjry have helped me with jack shit and there a bunch of dogs
Zdravo momci,
Mogu li da vas obavestim o tome gde se to nalazi?
Mogu li dobiti pomoć kako bih obavijestio upravu kasina da mi je hitno potrebno riješiti ovo neriješeno pitanje u roku od 7 radnih dana.
ovo pitanje mi stvara veliki stres koji je zaista neizbježan i nije potreban, trenutna klima utjecala je na svijet globalno, a u nekim zemljama poput Australije, posebno mi koji živimo u Melbourneu, Victoria je preko noći preokrenula život ljudi i svaki dio na naš svakodnevni život bio je pogođen, tako da mogu li zamoliti da se na to skrene pažnja rukovodstvima i zamolim ih da pokažu malo empatije i suosjećanja prema ovom pitanju i da to riješimo prije nego kasnije.
srdačni pozdravi,
Hi Guys,
May I please update me with where this is at?
Can I please have assistance communicating to the casino management that I urgently need this outstanding matter resolved within 7 business days.
this issue is causing me a great deal of stress which is really unavoidable and not necessary, the current climate has impacted the world globally and In some countries such as Australia especially us guys living in Melbourne Victoria has turned people’s life’s upside down overnight and every part of our day to day living has been impacted so may I please ask that this be brought to managements attention and ask for them to show some empathy and compassion towards this matter and let’s get this resolved sooner rather than later.
kind Regards,
Draga Shitta2020,
Izvinjavam se za malo kasni odgovor. Sada ćemo pokušati kontaktirati kasino i dati nam neko objašnjenje vašeg problema. Zamolio bih Golden Star Casino da nam se pridruži.
Dear Shitta2020,
Apology for a little bit late answer. We will now try to contact the casino to give us some explanation to your issue. I would like to ask Golden Star Casino to join us.
Draga Shitta2020,
Nažalost, sami ne možemo biti odgovorni za vaše osobne podatke i sigurnost plaćanja. Ranije ste nas kontaktirali i obavijestili da niste vi deponovali. Nismo mogli provjeriti jeste li depozite položili vi (vlasnik kartice) ili treća strana. Naš tim za podršku ponudio vam je da kontaktirate banku i nastavite s njima rješavati problem. Vaša je odgovornost kontaktirati banku u vezi sa sumnjivim radnjama s karticom i činjenicom da su vaša sredstva nestala bez vašeg znanja. Međutim, niste slijedili naš savjet i nastavili s polaganjem depozita s te karte i igranjem.
Nadamo se vašem razumijevanju i saradnji!
Srdačni pozdravi,
Golden Casino tim
Dear Shitta2020,
Unfortunately, we cannot be responsible for your personal data and payment security on your own side. You contacted us earlier and informed that it was not you, who deposited. We could not check whether the deposits were made by you(the owner of the card) or the third party. Our support team offered you to contact the bank and go on solving the issue with them. It is only your responsibility to contact the bank regarding the suspicious actions with the card and the fact, that your funds disappeared without you knowing. However, you did not follow our advice and go on making deposits from that card and playing.
We hope for your understanding and cooperation!
Kind regards,
Golden Star Casino team
Bože moj!
Nudite mi da odem u svoju banku? Dobro onda, Rightio, zašto bih to radio? Kada jednostavno možete raditi ono što bilo koji drugi istinski posao radi i raditi ispravno?
vi ste odgovorni za svog obrađivača plaćanja!
sada molimo povrat transakcija
preuzmi odgovornost
Oh dear me!
Offering me to go to my bank ? Okay then Rightio why would I do that ? When you can simply do what any other genuine business does and do the right thing?
you are responsible for your payment processor!
now please refund transactions
take responsibility
ive Doživio sam ovo nekoliko puta tu i tamo, a sa svakim drugim kasinom bilo je fantastično raditi. Oni to odmah aktiviraju i gotovo je!
pa nisam sasvim siguran zašto se ponašate nemarno prema zabrinutostima i problemima svojih kupaca? Ali to zaista nije potrebno, stvara veći stres. Vjerujemo da će vaš casino ponuditi iskustvo i vjerujemo da će vaši agenti za korisničku podršku na odgovarajući i pravovremen način riješiti naše probleme kako bi umanjili gnjavažu i kašnjenja. Ako niste spremni poduzeti odgovarajuće radnje kad stvari krenu po zlu, šta onda radi? To je vrlo zabrinjavajuće za nas kao kupce.
ive Experienced this a couple of times here and there and every other casino has been fantastic to deal with. They action it straight away and it’s over and done with!
so I am not quite sure why you guys are acting negligent towards your customers concerns and issues? But it’s really not necessary, it creates greater stress. We trust your casino will offer the experience and we trust your customer support agents will action our issues in an appropriate and timely manner to minimise hassles and delays. If you guys aren’t willing to take the appropriate actions when things go wrong, then what are doing operating? It’s very concerning for us as customers.
To se moglo učiniti i zaprašiti.
i još uvijek može. Potrebna je samo spremnost da želite riješiti problem, vratite povrat klikom i sredstva će biti na njihov veseli put do mene!
1-3 radna dana!
ne razumijem kako se vaša ocjena može ocijeniti tako visoko?
This could of been done and dusted.
and it still can. All it takes is some willingness to want to resolve the problem, go in click refund and the funds will be on their merry way to me!
1-3 business days!
i dont understand how your rating can be rated so highly ?
To je njihova web stranica, to je njihov procesor plaćanja, gateway plaćanja!
ovo zaista postoji, gospodine.
prolazak kroz moju banku mogao bi trajati zaista dugo. zašto bi iko želio nametati tako veći stres i poteškoće u tuđi život.
Kockanje ima svoje rizike koji mogu biti vrlo štetni za mentalno zdravlje i dobrobit osoba i finansijske prilike
tako da je pravedno da se bude posebno pažljivo pri pružanju internetskog kasina.
Ovo je vrlo štetno, ovo je vrlo stresno i vrlo je nepoštovanje i ponižavajuće biti stalno otpuštano i savjetovano da razgovaram sa svojom bankom.
Da nije bilo računa, bilo bi nula problema i ne bih bio u ovoj situaciji.
It is their website, it is their Payment processor, Payment gateway!
this really is there issue, sir.
going through my bank could take a really long time. why would anyone want to impose such greater stress and difficulty upon another’s life.
Gambling holds its own risks which can be very detrimental to a persons mental health and well being and financial circumstances
so it is only fair that extra care is to be taken providing an online casino.
This is very damaging, This is very stressful and it is very disrespectful and demeaning to be continually dismissed and advised to speak with my bank.
If there was no account, there would be nil issues and I would not be in this situation.
FYI CASINO je ovo primio upravo sada
Poštovani XXXXX
Hvala vam što ste kontaktirali Komisiju za kockanje u vezi sa veb lokacijom XXXXX
Primite moje izvinjenje zbog kašnjenja u odgovoru na vas.
Ja sam proverio naš javni registar ovdje . Čini se da ovo kockanje ne posjeduje licencu kod nas.
Ilegalno je obavljati transakcije ili oglašavati potrošače u Velikoj Britaniji bez licence. Detalje web stranice proslijedili smo našim stručnjacima koji istražuju ilegalne aktivnosti povezane s kockanjem. Bilo bi korisno i ako ispunite priloženi upitnik i vratite nam ga.
Trebali biste direktno kontaktirati operatera u vezi sa pitanjima koja ste pokrenuli i slijediti postupak žalbe. Možete ih pitati i za detalje o njihovom regulatornom tijelu kako biste ih mogli prijaviti.
Licencirana preduzeća za kockanje moraju se pridržavati naših pravila sigurnijeg kockanja. Odgovorni su za zaštitu potrošača od štete povezane s kockanjem.
FYI CASINO received this just now
Dear XXXXX
Thank you for contacting the Gambling Commission about the website XXXXX
Please accept my apologies for the delay in responding to you.
I have checked our public register here. It appears that this gambling business does not hold a licence with us.
It is illegal to transact with, or advertise to, consumers in Great Britain without a licence. We have passed the details of the website to our specialists who look into illegal gambling-related activity. It would also be helpful if you could complete the attached questionnaire and return it to us.
You should contact the operator directly with the issues you have raised and follow their complaints procedure. You can also ask them for the details of their regulatory body so that you can report the matter to them.
Licensed gambling businesses must comply with our safer gambling rules. They have a responsibility to protect consumers from gambling-related harm.
Dragi Casino,
Samo sam htio pružiti ruku i nježno vas podsjetiti na vaše obaveze.
Ovo me koštalo znatne količine gubitka.
Molimo razmislite o naknadi za moj gubitak. Poslao sam svoje bankovne podatke u prethodnim e-porukama, ali rado ću ih poslati ponovo ako to zatražite.
Sada vas molim da se proaktivno uključite u rješavanje ove stvari ili, alternativno, isključite svoju web stranicu i prestanete varati potrošače svog teško stečenog novca.
hvala ti.
Srdačni pozdravi
Dear Casino,
I just wanted to reach out and gently remind you of your obligations.
This has cost me a substantial amount of loss.
Please consider compensation for my loss, I have sent through my bank details in previous emails however will be happy to send those details through again should you require me to do so.
I now ask you to proactively engage in having this matter resolved or alternatively shutting down your website and stop scamming consumers of their hard earned money.
thank you.
Kind Regards
Draga Shitta,
U ovom trenutku zaista ne mogu preporučiti ništa drugo nego kontaktirati svog dobavljača usluga plaćanja. Ako neautorizovana uplata koju je kasino primio dolazi iz istog izvora kao i vaši depoziti, nije im moguće da je prate. Davatelj plaćanja trebao bi biti u mogućnosti pronaći odakle je izvršena uplata - poput uređaja, datuma itd. Kazino nema razloga odbiti neovlaštene depozite ako ne znaju da su neautorizirani jer su stigli od istog dobavljača plaćanja. Ne možemo vam više pomoći u ovom slučaju jer se više odnosi na dobavljača plaćanja, a ne na kasino. Možemo li vam još nešto pomoći? Ako ne, bit ćemo prisiljeni odbiti vašu žalbu.
Srdačan pozdrav,
Nick
Dear Shitta,
At this point I really can't recommend other thing than contact your payment provider. If the unathorised payment which the casino received came from the same source as your deposits, it's not possible for them to trace it. The payment provider should be able to track down from where was the payment done - like device, date etc. The casino has no reason to reject unathorised deposits if they don't know it's unathorised as it came from the same payment provider. We can't help you more with this case as it's more payment provider related and not casino. Is there anything else we can help you with? If not, we will be forced to reject your complaint.
Best regards,
Nick
Zdravo
Pa, tražio sam izravne detalje za procesore plaćanja u kazinima, ali oni odbijaju pružiti ove podatke i izjavili su da ih mogu riješiti?
ali oni odbijaju učiniti bilo šta po tom pitanju?
pa nisam sasvim siguran zašto me trče okolo
Hi there
well I have asked for the casinos payment processor direct details but they refuse to provide this information and stated they can sort it out?
but they the refuse to do anything about it?
so not quite sure why they giving me a run around
također objasnite zašto me agent kontaktira iz gunsbet-a u vezi s mojim računom za zlatnu zvijezdu! Smiješno, nisam otvorio račun s gunsbetom
also explain why me agent is contacting me from gunsbet regarding my golden star account! Funny enough, I didn’t open an account with gunsbet
Savjetujem vlasnika kazina kojem dozvoljavam do 15. novembra 2020., da sprovede odgovarajuće istrage na njihovom kraju i pruži povrat novca kako je zatraženo kada je problem prijavljen.
Ni pod kojim okolnostima se nijedan račun ne može ponovno aktivirati, otvoriti niti izvršiti bilo kakve uplate na mojim računima!
dodajte me na crne liste Nije me briga šta morate da radite! Želim kraj ovome i želim kraj sada!
Advise the casino owner I’m allowing until the 15th of November 2020, to conduct adequate investigations on their end and provide refunds as per requested when issue was reported.
Under no circumstances is any account to be reactivated, created or any payments processed debuting my accounts!
add me to black lists I don’t care what you guys have to do! I want an end to this and I want an end to it now!
Mogu li samo dati neke povratne informacije?
Svoje sam prigovore rješavao sam bez vaše pomoći i riješen je u roku od nekoliko dana!
u dva navrata moji prigovori s vama su se vraćali i četvrti i kružili po nekoliko sedmica u krugovima i obojica su se osjećali bezizlazno i obojica su bili vrlo emocionalni tobogan!
vi ste bili jos jedna uključena strana koja je također poslala dokumente i objasnila situaciju!
i da budem 100% iskren prema vama, ja zaista vjerujem da svaka pritužba može pomoći casinu da ide u njihovu korist od vas momci dobivate proviziju! Otuda zašto je proces tako dug i spor!
definitivno se nešto događa! Što se mene tiče, vas sve treba istražiti, jer ljudi širom svijeta dolaze kod vas, i ko zna možemo li vam vjerovati?
Can I just provide some feedback?
I have dealt with a complaint similar on my own without your assistance and it was resolved within a matter of days!
on two occasions my complaints with you guys have gone back and fourth and around in circles for weeks on end and both felt hopeless and both have been emotional roller coaster an very draining!
you guys have been jsut another party involved to send documents and explain situation too!
and to be 100% honest with you guys I truly believe that every complaint u can help the casino go in their favour you guys receive a commission from! Hence why the process is so long an slow!
there is definitely something going on! As far as I’m concerned you guys all need to be investigated because people across the globe come to u, and who knows if we can trust you?
Draga Shitta,
Žao mi je što to tako doživljavate, ali uvjeravam vas da ne preuzimamo nikakvu povjerenost da stanemo na "nečiju" stranu. Ponekad trebamo isti dokaz kao i casino samo da bismo bili sigurni da igrač šalje ispravne dokumente. Kao što sam gore spomenuo, u ovom slučaju ne možemo ništa učiniti, jer je na dobavljaču plaćanja, a ne na kasinu, da vrati vašu uplatu. Sada smo prisiljeni odbiti vašu žalbu. Molimo vas, ne ustručavajte se kontaktirati nas ako naiđete na bilo kakve probleme u budućnosti.
Srdačan pozdrav,
Nick
Casino.guru
Dear Shitta,
I'm sorry that you see it that way, but I can assure you we are not taking any commision to stand on "someones" side. We sometime require the same proof as casino just to be sure that the player is sending the right documents. As I mentioned above, there is nothing we can do in this case as it's up to the payment provider not the casino to retrieve your payment. We are now forced to reject your complaint. Please do not hesitate to contact us if you will come across any trouble in the future.
Best regards,
Nick
Casino.guru
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.