Zdravo,
Igrao sam igru na točkovima Monopoli Live na Goldenbet-u i naišao na nešto što se do sada nije desilo ni u jednom kazinu. Uložio sam opkladu od 200 funti na segment '2' i neke manje opklade od 25 funti svaka na segmente 10, 2 bacanja i 4 bacanja ('rola' su bonus igre ako niste upoznati sa ovom određenom igrom), u ukupnom iznosu od £ 275.
Moje opklade su odbijene nakon što je pobednički segment spušten i objavljen od strane domaćina. Točak je pao na '2' i osvojio bih £600, ali umesto toga moji ulozi su samo vraćeni.
Poslao sam poruku Evolution Gaming-u preko funkcije „Podrška uživo" u igri sledećeg dana i imam snimke ekrana ovog razgovora. Osoba sa kojom sam razgovarao rekla je da ima 'tehničkih nepravilnosti' u igri i dala mi je referentni broj za njihovu istragu. Danas sam ih ponovo kontaktirao i rekli su da je njihova istraga sada zatvorena i da bi moj kazino trebalo da me kontaktira u vezi sa ovim.
Obraćao sam se Goldenbet-u više puta otkako se to dogodilo preko njihove funkcije ćaskanja uživo na njihovoj veb stranici i stalno su mi govorili da će me neko kontaktirati. Danas sam ponovo kontaktirao i lagali su me u mejlu rekavši da nema tehničkih problema sa igrom uprkos tome što je Evolution Gaming potvrdio da postoje. Nisu čak ni citirali referentni broj Evolution Gaminga. Poslao sam e-mail Goldenbet-u u kojem sam naveo da su neistiniti i zatražio da mi proslede odgovor Evolution Gaming-a, ali oni nisu odgovorili i čini mi se kao da su samo nepošteni jer ne žele da mi vrate novac. Na Google-u sam pronašao primere sličnih situacija i obično kada Evolution Gaming potvrde, analizirajući svoje sistemske evidencije, da je došlo do tehničke greške i igraču kazino refundira iznos koji je trebalo da osvoji. Zbog toga tražim 400£ jer je to razlika između dobitka i opklade koja mi je vraćena (600-200£).
Cenio bih vašu pomoć oko ovoga jer ovaj kazino nije licenciran i možda smatra da je izuzet od govorenja istine i etičkog ponašanja. Imam snimke ekrana i transkripte ako vam zatrebaju.
Hi,
I was playing the Monopoly Live wheel game at Goldenbet and encountered something I haven't had happen before at any casino. I placed a bet of £200 on segment '2' and some smaller bets of £25 each on 10, 2 Rolls and 4 Rolls segments respectively ('rolls' are bonus games if you're unfamiliar with this particular game), totalling £275.
My bets were rejected after the winning segment was landed and announced by the host. The wheel landed on '2' and I would've won £600 but instead my stakes were just returned.
I messaged Evolution Gaming via the in-game 'Live Support' function the next day and have screenshots of this conversation. The person I spoke to said there were 'technical irregularities' with the game and gave me a reference number for their investigation. I have followed up with them again today and they said their investigation is now closed and my casino should contact me about this.
I have reached out to Goldenbet multiple times since this happened via their live chat function on their website and they kept telling me someone would contact me. I reached out again today and they have lied to me in an email by saying there were no technical issues with the game despite Evolution Gaming confirming that there were. They did not even quote Evolution Gaming's reference number. I have emailed Goldenbet stating they are being untruthful and requested they forward me Evolution Gaming's response but they have not replied and it feels like they are just being dishonest because they don't want to refund me. I have Googled instances of similar situations and typically when Evolution Gaming acknowledge, from analysing their system logs, that there has been a technical error the player is refunded by the casino for the amount they should have won. This is why I am requesting £400 as this is the difference between the winnings and bet that was returned to me (£600-£200).
I would appreciate your assistance with this as this casino are unlicensed and perhaps think they are exempt from telling the truth and acting ethically. I have screenshots and transcripts should you require these.
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