Zdravo buniamingumusai,
Ja sam Mihal i preuzeo sam vašu žalbu. Pregledao sam vaš slučaj, i iako mogu da razumem vaše nezadovoljstvo periodom čekanja, kazino ima ovlašćenje da ispita račune svih igrača ako dođe do bilo kakvih neslaganja, a ova istraga ponekad može da potraje. Iako istraga može da potraje nekoliko nedelja jer kazino tim mora da radi čak i sa provajderom igara, veoma je retko da će potrajati 6 meseci, tako da verujem da postoji velika šansa da će biti zaključena mnogo ranije. Ovome može doprineti nekoliko faktora, ali nije neuobičajeno da se istrage završe bez identifikovanja bilo kakvih problema. Nažalost, jedini način delovanja u ovom trenutku je da se sačekaju rezultati. Razumem da ovaj period čekanja može biti prilično frustrirajući, ali to je deo standardne procedure. Kontaktiraću kazino da rasvetlim ovu stvar.
Želeli bismo da pozovemo Goldenbet kazino da se pridruži razgovoru.
Dragi Goldenbet kazino,
Potvrđujemo da proces verifikacije može da zahteva dosta vremena. Međutim, možete li pojasniti zašto je igraču savetovano da sačeka šest meseci? Šta je podstaklo odluku da se označi nalog igrača i pokrene sveobuhvatna istraga? Ako se ove informacije ne mogu javno podeliti, prosledite mi ih na michal.k@casino.guru
Hello bunyamingumusay,
I'm Michal, and I have taken over your complaint. I have reviewed your case, and although I can understand your dissatisfaction with the waiting period, the casino has the authority to examine the account of all players if any discrepancies arise, and this investigation can sometimes be lengthy. Although the investigation can take a few weeks because the casino team has to work even with the game provider, it is very rare that it will take 6 months, so I believe there is a good chance it will be concluded much sooner. There may be several factors contributing to this, but it is not uncommon for investigations to conclude without identifying any issues. Unfortunately, the only course of action at this time is to await the results. I understand that this waiting period can be quite frustrating, but it is part of the standard procedure. I will contact the casino to shed more light on this matter.
We would like to invite Goldenbet Casino to join the conversation.
Dear Goldenbet Casino,
We acknowledge that the verification process may require a considerable amount of time. However, could you clarify why the player has been advised to wait for a duration of six months? What prompted the decision to flag the player's account and initiate a comprehensive investigation? If this information cannot be shared publicly, please forward it to me at michal.k@casino.guru
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