Dragi thomg99,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za probleme na koje ste naišli sa Goldenbet-om.
Da biste nam pomogli da bolje razumemo i rešimo vašu situaciju, možete li nam dati više detalja o sledećem:
- Možete li dati bilo kakvu komunikaciju ili prepisku koju ste imali sa timom za podršku Goldenbet-a u vezi sa odbijanjem vašeg povlačenja i zatvaranjem vašeg naloga?
- Da li ste ranije kontaktirali Goldenbet u vezi sa drugim računom i njegovim uticajem na vašu mogućnost povlačenja sredstava?
- Da li ste dobili bilo kakvu potvrdu ili dokumentaciju od Goldenbet-a u vezi sa zatvaranjem vašeg naloga zbog odgovornog igranja?
Slobodno prosledite svu relevantnu dokumentaciju petronela.k@casino.guru da nam pomogne u našoj istrazi.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće.
Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear thomg99,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered with Goldenbet.
To help us better understand and address your situation, could you please provide more details on the following:
- Can you provide any communication or correspondence you had with Goldenbet's support team regarding the rejection of your withdrawal and the closure of your account?
- Have you previously reached out to Goldenbet about the second account and its impact on your ability to withdraw funds?
- Did you receive any confirmation or documentation from Goldenbet regarding the closure of your account due to responsible gaming?
Please feel free to forward any relevant documentation to petronela.k@casino.guru to assist us in our investigation.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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