Prvo sam pokušao da podignem 3514,87 evra putem kriptovalute, što su oni 5 puta odbili i odgovorili da moram da izvršim SEPA transfer. To je bilo 11. oktobra.
Dakle, izvršio sam SEPA transfer preko IBAN-a, što je kasnije postalo „uspeh".
Zatim sam nakon nekoliko dana napisao njihovoj korisničkoj službi da još nisam dobio novac, a oni su mi odgovorili da treba da nastavim da čekam, a ako novac ne stigne na moj račun, vratiće se na moj kazino račun.
Tako da sam nastavio da čekam, i posle nekih 14 dana ponovo sam pisao i dobio odgovor da je transfer na njihovoj strani uspeo, a oni su poslali potvrdu da je novac poslat od njih. U kontaktu sam sa njima poslednje četiri nedelje, a oni stalno govore da su poslali novac i da ne mogu ništa više da urade i da treba da kontaktiram svoju banku. Ja sam kontaktirao svoju banku tri puta i oni su mi potvrdili da ni oni ni ja nisu primili novac.
I first tried to make a withdrawal of 3514.87 euros via crypto, which they denied 5 times and responded that I had to make a SEPA transfer. This was on October 11.
So, I made a SEPA transfer via IBAN, which later became a "success."
Then I wrote to their customer service after a few days that I had not received any money yet, and they replied that I should continue to wait, and if the money did not arrive in my account, it would bounce back to my casino account.
So I continued to wait, and after about 14 days, I wrote again and got a response that the transfer was successful on their end, and they sent a "proof" receipt that the money had been sent from them. I have been in contact with them for the past four weeks, and they keep saying that they have sent the money and that they cannot do anything more and that I need to contact my bank. I have contacted my bank three times, and they have confirmed that no money has been received by them or by me.
Automatski prevedeno:
