Gomblingo Casino - Povlačenje igrača je odloženo.

I confirmed my withdrawal on 11/28/24.

However, the money has not yet arrived in my account. After inquiring, I was sent a (supposed) transaction confirmation. The account number is correct, but the money never arrived. Even after checking with my bank, this transaction of over 800€ could not be found.

The casino said they would investigate, but I haven’t received any responses for 2 weeks now.

I am requesting assistance in finding a solution.

Thank you very much in advance!

Ich habe am 28.11.24 meine Auszahlung bestätigt bekommen.

Bislang ist das Geld jedoch nicht auf meinem Konto eingegangen. Nach Rückfrage, wurde mir eine (vermeintliche) Transaktionsbestätigung zugesendet. Die Kontonummer ist zwar korrekt, aber das Geld nie angekommen. Selbst nach Nachfrage bei meiner Bank, war diese Transaktion über 800€ nicht auffindbar.

Das Casino wollte dies prüfen, seit 2 Wochen erhalte ich jedoch keine Antworten mehr.

Ich bitte um Hilfe zur Lösungsfindung.

vielen Dank im Voraus!

Dear gamer24,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gomblingo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Could you please provide a screenshot of the transaction with the status visible from the payout history in your player's profile?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Tomas,

Thank you very much for processing my complaint.

I have sent you all the necessary documents.

If you have any further questions, please do not hesitate to contact me.

So far, the casino has not contacted me because of their own internal review.

So the case is still acute.

I hope you can achieve something.

Thank you!

Guten Tag Tomas,

vielen Dank für die Bearbeitung meiner Beschwerde.

ich habe alle benötigten Unterlagen Ihnen zukommen lassen.

bei weiteren Fragen stehe ich gerne zur Verfügung.

Bis jetzt hat sich das Casino wegen der eigenen internen Prüfung nicht bei mir gemeldet.

Der Fall ist also immer noch akut.

Ich hoffe, Sie können etwas erreichen.

vielen Dank!

Thank you very much, gamer24, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hi gamer24,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Gomblingo Casino, I'd like to invite you to join this conversation and help resolve the player's complaint. Could you please share more information about the case? Is the payment marked as processed from your side? Is it possible to investigate the matter directly with the payment provider?

If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Dear Natalia,

We made thorough checks regarding the player's withdrawal, and he was provided with the relevant information about it, as from our side its processing was successful.

Should the player has further questions or needs additional assistance, he is welcome to contact us back at any time.

Best regards,

Gomblingo Casino Team

Dear gamer24, have you verified the transaction reference number found in the payment confirmation document from the casino with your bank? Also, have you provided your bank statements to the casino to show that no funds were received?

Good day,

After the casino again referred to the fact that they had not received a transaction confirmation and I was still waiting for a response from my bank, the money was transferred back to my account by the casino 2 days ago. Apparently there must have been an error in the transfer, even though they had always referred to the transaction letter.

In the end, I was able to successfully withdraw my balance via another bank account.

So the case is closed and I thank you for your help!

Best regards

Guten Tag,

nachdem das Casino noch einmal auf die nicht erhaltene Transaktionsbestätigung verwies, und ich auch weiterhin auf eine Rückmeldung meiner Bank warte, wurde vor 2 Tagen das Geld wieder auf mein Account vom Casino zurückgebucht. Anscheinend musste doch wohl bei der Überweisung ein Fehler unterlaufen sein, obwohl man sich immer auf das Transaktionsschreiben berufen hatte.

Am Ende konnte ich über ein anderes Bankkonto mein Guthaben erfolgreich auszahlen lassen.

Somit ist der Fall geschlossen und ich bedanke mich für eure Mithilfe!

Viele Grüße

Dear gamer24,

Thank you for the updates. I'm glad you managed to withdraw your money via another payment method, though it raises some concerns the casino hasn't informed us about the error. Anyway, I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (https://www.trustpilot.com/evaluate/casino.guru). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Natalia

Casino.Guru