Veoma dobar dan Pernila,
Hvala vam što ste nam se obratili, žao mi je što čujem da imate problema sa zahtjevom za povrat novca.
Bio sam van kancelarije, pa se prvo izvinjavam za sva kašnjenja.
Proučio sam vaš slučaj i čekamo vašu dokumentaciju da bismo mogli ovo obraditi.
Koliko ja razumijem, niste zadovoljni slanjem ovih informacija, međutim prije nego što možemo tražiti refundiranje, neophodno je da imamo ovu dokumentaciju.
Možete li, molim vas, proslediti detalje na support@goslot.com, i označiti ga sa "FAO of George" i ja ću ga preuzeti kada dobijem? Mnogo hvala unaprijed.
Radujem se što ću se javiti u bliskoj budućnosti, unaprijed vam želim lijepo poslijepodne.
Sve najbolje,
George
A very good afternoon to you Pernilla,
Thank you for reaching out to us, I am sorry to hear you have some issues with the refund request.
I have been out of office, so apologies for any delays first up.
I have looked into your case and we are awaiting some documentation from yourself to be able to process this.
From my understanding you are not happy with sending this information across, however before we can look to refund this it is essential we have this documentation.
Can you please forward the details to support@goslot.com, and tag it "F.A.O of George" and I will pick it up once received? Many thanks in advance.
I look forward to hearing from you in the near future, wishing you a wonderful afternoon in advance.
Best wishes,
George
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