The player from Japan had his bonus confiscated while playing European Roulette, claiming that the casino's terms indicated a notification should have appeared for games where bonus play was prohibited, which did not occur. The Complaints Team reviewed the case and concluded that the game was restricted and contributed 0% to wagering requirements. Despite the player's assertion that no error message was displayed, the absence of evidence to support this claim led to the decision that the return of the deposit was the most reasonable outcome. The complaint was closed, as the casino confirmed that the deposit had been returned to the player.
Igraču iz Japana je konfiskovan bonus dok je igrao Evropski rulet, tvrdeći da uslovi kazina ukazuju da je trebalo da se pojavi obaveštenje za igre u kojima je bonus igra zabranjena, što se nije dogodilo. Tim za žalbe je pregledao slučaj i zaključio da je igra ograničena i da je doprinela 0% zahtevima za klađenje. Uprkos tvrdnji igrača da nije prikazana nikakva poruka o grešci, odsustvo dokaza koji bi podržali ovu tvrdnju dovelo je do odluke da je vraćanje depozita najrazumniji ishod. Žalba je zatvorena, pošto je kazino potvrdio da je depozit vraćen igraču.
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