Dragi beercats0321,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
- Možete li da date informacije o poslednjem slučaju kada ste uspeli da uspešno pristupite svom kazino nalogu?
- Da li je vaš nalog verifikovan bez ikakvih problema u prošlosti?
- Kada ste tražili povlačenje svog dobitka?
- Da li ste pokušali da koristite različite uređaje za pristup veb lokaciji?
Poslednjih dana primili smo brojne žalbe u vezi sa nekoliko kazina iz ove grupe koji imaju isti problem nepristupačnosti. Kontaktirali smo predstavnika kazina i dobili smo informaciju da su nedavno naišli na tehničke poteškoće.
Radujemo se Vašem odgovoru. Hvala unapred.
Srdačan pozdrav,
Tomas
Dear beercats0321,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Can you provide information on the most recent instance when you managed to access your casino account successfully?
- Has your account been verified without any issues in the past?
- When have you requested a withdrawal of your winnings?
- Have you attempted using different devices to access the website?
In recent days, we have received numerous complaints regarding several casinos within this group experiencing the same issue of inaccessibility. We have reached out to the Casino Representative and we received information they recently experienced technical difficulties.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Tomas
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