Grande Vegas Casino - Povlačenje igrača je odbijeno, a račun blokiran.

I hope the owners of this respectable site will solve my problem with the rogue casinos

I deposited into this casino several times, played the last time and won $ 300

I asked them to document my account for withdrawal and deposit again. I sent them the complete documents and I can give guru a copy of those documents.

The casino closed my account on the grounds that my documents did not result in exceeding the security of the casino

What is this disregard for the rights of others

Dear snbool4444,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account? Did you receive any explanation from the casino why your account has been blocked, other than it didn’t pass the internal security check? Have you, by any chance, saved your cashier history before your account got blocked? If yes, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear snbool4444,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.