The player from Portugal complained about her overall experience in the casino. Mainly about the casino's cashout policy, according to which new players are only allowed to withdraw at a rate of €500 per month. Thanks to this complaint, we became aware that the casino had lowered its withdrawal limits, and updated the information in our review of the casino. This negatively affected the casino's Safety Index. Unfortunately, during the resolution of the complaint, before withdrawing all winnings, the player played her remaining balance down to zero. Due to this reason, the player's complaint was rejected.
Igračica iz Portugala se požalila na sveukupno iskustvo u kazinu. Uglavnom o politici gotovine u kazinu, prema kojoj je novim igračima dozvoljeno da se povlače samo po stopi od 500 € mesečno. Zahvaljujući ovoj žalbi, saznali smo da je kazino snizio svoje limite povlačenja i ažurirali informacije u našem pregledu kazina. Ovo je negativno uticalo na indeks bezbednosti kazina. Nažalost, tokom rešavanja žalbe, pre nego što je povukla sve dobitke, igrač je svoj preostali saldo spustio na nulu. Iz tog razloga, žalba igrača je odbijena.
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