Dragi Maecci i CasinoGuru tim,
Hvala vam što ste nam pružili priliku da rasvijetlimo situaciju, jer je zadovoljstvo kupaca naš glavni prioritet.
Obavještavamo vas da je potvrda depozita od 1. jula, koju je igrač naveo, već odobrena od strane našeg finansijskog odjela.
Osim toga, od igrača je zatraženo da postavi fotografiju/snimku ekrana Paysafecard sistema plaćanja i potvrdu depozita sa ovog načina plaćanja gdje su vidljivi svi potrebni detalji. Nakon što se učitaju i odobre potrebna dokumentacija, započinje proces povlačenja sredstava.
Osim toga, želimo da istaknemo da je lista potrebnih dokumenata više puta dostavljena igraču.
Maecci, ljubazno vas molimo da učitate gore navedene dokumente na svoj igrački račun radi uspješnog povlačenja.
Ako imate bilo kakvih pitanja ili poteškoća sa učitavanjem potrebnih dokumenata, slobodno nas kontaktirajte putem live chata ili e-pošte. Naš tim za korisničku podršku uvijek je spreman pomoći vam.
Vjerujemo da je situacija razjašnjena. U slučaju da su potrebne dodatne informacije, rado ćemo vam pomoći!
Vaše razumijevanje po ovom pitanju će biti veoma cijenjeno!
Srdačni pozdravi,
Gslot Casino tim
Dear Maecci and CasinoGuru Team,
Thank you for providing us with a chance to shed light on the situation, as a customer satisfaction is our top priority.
We would like to inform you that the deposit confirmation from July 1, mentioned by the player, has already been approved by our financial department.
Apart from that, the player has been requested to upload a photo/screenshot of the Paysafecard payment system and the deposit confirmation from this payment method where all the required details are visible. After the necessary documents are uploaded and approved, the process of funds withdrawal will start.
Besides, we would like to highlight that the list of the required documents has been repeatedly provided to the player.
Maecci, we kindly ask you to upload the above-mentioned documents to your player account for a successful withdrawal.
Should you have any questions or difficulties with uploading the required documents, please do not hesitate to contact us via live chat or email. Our customer support team is always ready to assist you.
We believe that the situation has been clarified. In case any additional information is needed, we will be glad to assist!
Your understanding in this matter would be greatly appreciated!
Kind regards,
Gslot Casino team
Automatski prevedeno: