Zdravo, hlan ,
Da, kazino me je nedavno kontaktirao putem e-pošte i izgleda da je uplata verovatno bila od njih.
Poruka za vas:
" Dragi igrač,
Hvala vam što ste se obratili i podelili svoje brige. Razumemo da je ova situacija možda bila frustrirajuća i zaista cenimo vaše strpljenje.
Želimo da vas uverimo da je vaša dobrobit kao igrača naš prioritet. Vaš nalog je prethodno bio zatvoren zbog zabrinutosti u vezi sa kockanjem, što se odnosi ne samo na Gslot već i na naše sestrinske brendove. Ova odluka je doneta u potpunosti u skladu sa našom politikom odgovornog igranja, jer snažno podržavamo igrače da zadrže kontrolu nad svojim navikama u igranju.
Zbog prirode ovog zatvaranja, pristup vašem nalogu ostaje ograničen. Međutim, želimo da vas uverimo da je vaš zahtev za povlačenje obrađen u skladu sa tim. U skladu sa našim procedurama, povlačenje sredstava za račune zatvorene zbog zabrinutosti u vezi sa kockanjem zahteva direktan zahtev e-poštom. Primili smo vaš zahtev i od juče je vaša uplata odobrena. Očekujemo da ćete ga uskoro dobiti.
Pored toga, preduzeli smo korake da osiguramo da će vaši budući upiti biti primljeni i adresirani što je efikasnije moguće. Iskreno žalimo zbog kašnjenja uzrokovanih prethodnim tehničkim problemima.
Ako imate dodatnih pitanja ili nedoumica, slobodno nas kontaktirajte.
Srdačan pozdrav,
Gslot tim "
Sada, pošto je sporni iznos mnogo veći i nije potpuno jasno da li je uplata koju ste primili bila iz kazina, tražiću od kazina informacije o ostatku vašeg preostalog stanja i dalje detalje u vezi sa procesom povlačenja u takvim okolnostima. Za sada, izgleda da ćete morati da tražite povlačenje samo putem e-pošte, ručno.
Da bih pratio vreme obrade žalbe, ponovo podešavam vreme za kazino, čekajući njihov odgovor i detalje putem e-pošte.
Slobodno me obavestite o svim novostima ili napretku. Obavestiću vas ovde kada budem imao nešto relevantno.
Hvala vam na strpljenju i razumevanju.
Hi, hlan,
Yes, the casino contacted me back via email recently, and it looks like the payment was probably from them.
Message for you:
"Dear Player,
Thank you for reaching out and sharing your concerns. We understand that this situation may have been frustrating, and we truly appreciate your patience.
We want to reassure you that your well-being as a player is our priority. Your account was previously closed due to gambling-related concerns, which applies not only to Gslot but also to our sister brands. This decision was made in full accordance with our responsible gaming policy, as we strongly support players in maintaining control over their gaming habits.
Due to the nature of this closure, access to your account remains restricted. However, we want to assure you that your withdrawal request has been processed accordingly. As per our procedures, withdrawals for accounts closed due to gambling-related concerns require a direct email request. We have received your request, and as of yesterday, your payment has been approved. We expect that you will receive it shortly.
Additionally, we have taken steps to ensure that your future inquiries will be received and addressed as efficiently as possible. We sincerely regret any delays caused by previous technical issues.
If you have any further questions or concerns, please do not hesitate to contact us.
Best regards,
Gslot Team"
Now, since the disputed amount is much higher and it is not completely clear if the payment you received was from the casino, I will ask the casino for information about the rest of your remaining balance and further details regarding the withdrawal process under such circumstances. For now, it looks like you will have to ask for withdrawals only via email, manually.
To keep track of the complaint processing time, I am setting up the time again for the casino, waiting for their response and details via email.
Feel free to inform me about any news or progress. I will update you here once I have anything relevant.
Thank you for your patience and understanding.
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