Gslot Casino - Račun igrača je blokiran.

Hello, I uploaded countless forms (mobile phone bills) for verification, but they were always denied because something was missing!

Recently I can no longer log into my account!

Thanks N*** Thomas

Hallo,habe unzählige Formulare(Handy Rechnungen)zur Verifizierung,hochgeladen,wurden immer aberkannt weil irgendwas fehlt!

Seit neuestem kann ich mich nicht mehr in meinem Account,einloggen!

Danke N*** Thomas

Dear Thomas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner and it can take some time to fully review all documents.

Which documents have you provided, please? Has the casino provided any explanation regarding your closed account?

Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, the account is open again, but the verification is a horror! I already have a lot of invoices with my name and full address on them, but they always find an excuse! One time the postcode doesn't match, the next time they are Addresses not, same, etc.

Thank you N*** Thomas

Thank you for your reply, Thomas. Could you please send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.  Thank you in advance.

Dear Thomas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.