(PS Ne mogu da pošaljem privatne datoteke, vaša veb lokacija odbija moje slike, Jpg)
Kao običan igrač u kazinu, akumulirao sam neke dobitke i odlučio da je vreme za isplatu. Nisam znao da će se ovaj jednostavan zadatak pretvoriti u frustrirajuće iskušenje.
Pokrenuo sam proces povlačenja, samo da bih ga odbio. Zbunjen, obratio sam se korisničkoj službi za pomoć. Oliver, predstavnik, uverio me je da će ispitati stvar. Nakon strpljivog čekanja nekoliko minuta, obavešten sam da je provajder odbio isplatu i savetovao mi se da kontaktiram svoju banku.
Misleći da možda postoji problem sa mojim računom, marljivo sam proverio u svojoj banci da bih se uverio da je sve u redu. Na moje olakšanje, sa moje strane nije bilo nikakvih problema. Čak sam i uspešno primio probni transfer.
Uprkos tome, kazino je insistirao da problem leži u provajderu, Interac. Međutim, kada sam zatražio više informacija o provajderu, Oliver je delovao nesigurno i jednostavno je ponovio da treba da kontaktiram svoju banku.
Osećajući se frustrirano i u gubitku, predložio sam da pokušate sa drugom e-poštom ili istražite druge varijable koje bi mogle da uzrokuju problem. Ali moji pokušaji da otklonim probleme naišli su na nejasne odgovore i nedostatak konkretnih rešenja sa strane kazina.
Tokom celog razgovora osećao sam se kao da udaram o zid od cigle. Uprkos pružanju dokaza da je moj bankovni račun ispravno funkcionisao, kazino je nastavio da odbija krivicu i ne nudi stvarnu pomoć u rešavanju problema.
Na kraju mi nije preostalo ništa drugo nego da sačekam dalju komunikaciju relevantnog odeljenja kazina. Ali nedostatak transparentnosti i odgovornosti u vođenju mog slučaja ostavio me je duboko nezadovoljnim uslugom za korisnike kazina.
Kao lojalan kupac, očekivao sam bolju podršku i proaktivniji pristup rešavanju mog problema sa povlačenjem. Umesto toga, naišao sam na frustraciju, zbunjenost i na kraju, osećaj razočaranja celim procesom. U nastavku, nadam se da će kazino preduzeti korake da poboljša svoje korisničke usluge i kanale komunikacije kako bi sprečio druge da dožive slične frustracije.
(PS I'm not able to submit the private files, your website its rejecting my images, Jpg )
As a regular player at the casino, I had accumulated some winnings and decided it was time to cash out. Little did I know, this simple task would turn into a frustrating ordeal.
I initiated the withdrawal process, only to have it rejected. Perplexed, I reached out to customer service for assistance. Oliver, the representative, assured me he would look into the matter. After patiently waiting for several minutes, I was informed that the withdrawal was refused by the provider and was advised to contact my bank.
Thinking there might be an issue with my account, I diligently checked with my bank to ensure everything was in order. To my relief, there were no issues on my end. I even received a test transfer successfully.
Despite this, the casino insisted that the problem lay with the provider, Interac. However, when I requested more information about the provider, Oliver seemed unsure and simply reiterated that I should contact my bank.
Feeling frustrated and at a loss, I suggested trying another email or exploring other variables that might be causing the problem. But my attempts to troubleshoot were met with vague responses and a lack of concrete solutions from the casino's end.
Throughout the conversation, I felt like I was hitting a brick wall. Despite providing evidence that my bank account was functioning properly, the casino continued to deflect blame and offer no real assistance in resolving the issue.
In the end, I was left with no choice but to await further communication from the casino's relevant department. But the lack of transparency and accountability in handling my case left me deeply dissatisfied with the casino's customer service.
As a loyal customer, I expected better support and a more proactive approach to resolving my withdrawal issue. Instead, I was met with frustration, confusion, and ultimately, a sense of disillusionment with the entire process. Moving forward, I hope the casino takes steps to improve their customer service and communication channels to prevent others from experiencing similar frustrations.
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