The player from Austria had experienced a blocked account when he attempted to withdraw winnings of 1,500. The issue had arisen due to the casino's requirement for account verification, a process the player initially struggled with. However, after communicating with the Complaints Team who explained the importance of the Know Your Customer (KYC) process, the player had been able to successfully complete the verification. Consequently, the player's winnings were paid out and the complaint had been resolved.
Igrač iz Austrije je imao blokiran račun kada je pokušao da podigne dobitak od 1.500. Problem je nastao zbog zahteva kazina za verifikaciju naloga, procesa sa kojim se igrač u početku mučio. Međutim, nakon komunikacije sa Timom za žalbe, koji je objasnio važnost procesa „Poznaj svog klijenta“ (KYC), igrač je uspešno završio verifikaciju. Shodno tome, igračev dobitak je isplaćen, a žalba je rešena.
Automatski prevedeno: