Dragi Koteczek,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
- Kada ste tačno postavili limit depozita?
- Da li ste dobili bilo kakvu potvrdu od kazina da je limit depozita takođe postavljen u ovom konkretnom kazinu?
Pored toga, ako postoji bilo kakva druga relevantna komunikacija između vas i kazina, molimo vas da je prosledite na kristina.s@casino.guru . Alternativno, možete ga objaviti ovde.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Kristina
Dear Koteczek,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- When exactly did you set the deposit limit?
- Did you receive any confirmation from the casino that the deposit limit was also set at this specific casino?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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