Podrška HAZ
25. april 2024., 06:28 (pre 7 dana)
meni
zdravo Džejms,
Hvala vam što ste nam se obratili.
Izvinjavamo se zbog neprijatnosti do kojih je došlo sa bonusom. Nažalost, izgleda da je zbog tehničke greške vaš bonus ostao aktivan iako ste dostigli 0 bonus salda i zato se vaši dobici i dalje prikazuju u bonus saldu.
Nastavili smo i ispravili stanje za vas - bonus je uklonjen i svi vaši dobici su sada u stvarnom novcu. Možete nastaviti da igrate bez ikakvih ograničenja.
Duboko nam je žao zbog bilo kakve frustracije koju je ovo izazvalo. Ako imate još pitanja, slobodno nam se obratite.
Podrška HAZ
25. april 2024., 10:35 (pre 7 dana)
meni
zdravo Džejms,
Hvala vam na vašim imejlovima.
Prvo, želimo da se izvinimo zbog zakašnjelog odgovora, ali smo želeli da budemo sigurni da je sve detaljno provereno i da dobijete detaljno objašnjenje.
Kao što je objašnjeno u prethodnoj e-poruci, zbog tehničke greške do koje bi, uprkos našim najboljim naporima, moglo doći, bonus koji ste tražili je ostao aktivan i izgledalo je kao da je aktivan za vaš sledeći depozit, iako nije. Trudimo se da sprečimo ovakve neprijatnosti, ali ako ikada primetite da se bonus nije automatski poništio, ljubazno vam savetujemo da posetite ćaskanje ili nam napišete e-poštu i trebalo bi da budemo u mogućnosti da to rešimo za nekoliko trenutaka.
S obzirom na to, tehnički detalji nisu uticali na vašu igru niti se na vaš depozit primenjuju bilo kakva ograničenja bonusa. U vreme pisanja prethodne e-poruke, takođe smo popravili vaš balans tako da su svi vaši dobici u stanju stvarnog novca kako je trebalo da bude i bonus je poništen.
Želeli bismo da se iskreno izvinimo zbog neprijatnosti izazvanih ovim, međutim preduzeli smo sve korake da ublažimo situaciju i nema više o čemu da brinete – svi vaši akumulirani dobici su u skladu sa tim pripisani.
Iskreno se nadamo da je stvar razumljiva. Ako imate bilo kakvih drugih pitanja, slobodno nam se obratite i mi ćemo se potruditi da ih dodatno objasnimo.
S poštovanjem,
Tim za korisničku podršku Haz kazina
Podrška HAZ
25. april 2024., 11:34 (pre 7 dana)
meni
teze su sve odgovore kazina koje ću podeliti sa vama.... ovaj kazino je užasan, pogledajte kako oni misle da je moj novac u bonus igri prihvatljivo da izgubim ravnotežu na njemu s tim da kazino ne preuzima nikakvu odgovornost za grešku... ali mi ispravio vaš balans igrajte na u redu ne nikada neće biti... bonus novac je 1-25 pogodaka na konverziju... bonus novac se ne vraća bez rejka bez opklade na nagrade nisam tražio ovo oni misle tako što samo ispravljaju muha je u redu da ne morate da poništite depozit kako treba...pitajte bilo kog živog da li bi i oni dozvolili da zadrže svojih 556,85$ za stavljanje depozita od pravog novca u bonus fondove i vidite kako će ga uzeti....oni će reci im da mi vrati moj novac da je to konačno...niko ne dozvoljava da se ovo desi bonus sredstva nisu stvarna i pravi novac nije fer imati depozit od 556,85 btc ikada uključen u ovo ikad i dalje nema odgovora ni od koga 7 dana kasnije mogu samo da vas prevare za vaš novac i blokiraju vaš kazino račun i nazovete to bezbednošću i ne možete ništa da uradite, zato ljudi gube sve zbog kazina, oni ne cene nikoga... sve što misle je da nam treba novac, tako tužno idi dalje ne radimo pravu stvar tuff.
Zdravo Džejms,
Hvala vam na odgovoru.
Kao što je pomenuto, vaše stanje je sređeno kada smo poslali prvi odgovor e-poštom i u tom trenutku je potpuno na vama šta želite da uradite sa ostatkom svog stanja - nastavite da pokušavate sreću i osvojite još veći iznos, ili zadovoljiti trenutni dobitak. I nije sve izgubljeno, jer još uvek imate nešto novca na računu, a nikad ne znate šta može da se desi!
Ako ikada niste sigurni u vezi sa bonusima, ograničenjima, da li možete ili ne možete da se povučete, imajte na umu da je naš tim za korisničku podršku dostupan 24/7 i daćemo sve od sebe da vam pomognemo sa svim pitanjima što je pre moguće.
Srdačan pozdrav,
Tim za korisničku podršku Haz kazina
Srdačan pozdrav,
Support HAZ
Apr 25, 2024, 6:28 AM (7 days ago)
to me
Hello James,
Thank you for reaching out to us.
We are sorry for any inconvenience that has occurred with the bonus. Unfortunately it seems like due to a technical error, your bonus remained active even though you have reached 0 bonus balance and that is why your winnings are still showing up in bonus balance.
We went ahead and corrected the balance for you - the bonus has been removed and all of your winnings are in real money now. You may continue playing without any restrictions whatsoever.
We are deeply sorry for any frustration that this has caused. Should you have any other questions, please feel free to reach out to us.
Support HAZ
Apr 25, 2024, 10:35 AM (7 days ago)
to me
Hello James,
Thank you for your emails.
Firstly, we would like to apologize for the delayed reply, however we wanted to ensure that everything was thoroughly checked and that you get a detailed explanation.
As was explained in the previous email, due to a technical error that despite our best efforts might occur, the bonus you claimed stayed active and it appeared as though it was active for your next deposit, even though it wasn't. We strive to prevent such inconveniences from happening, but should you ever notice a bonus did not automatically cancel itself out, we kindly advise you to visit the chat or write us an email and we should be able to sort it out in a few moments.
That being said, the technicality did not affect your gameplay nor do any bonus restrictions apply to your deposit. At the time of writing the previous email, we have also fixed your balance so that all of your winnings are in real money balance as they should have been and the bonus was canceled.
We would like to sincerely apologize for any inconvenience caused by this, however we took all the steps to mitigate the situation and there's nothing more you need to worry about - all of your accumulated winnings have been credited accordingly.
We sincerely hope the matter is understandable. Should you have any other questions, please feel free to reach out and we will do our best to explain it further.
Kindest regards,
Haz Casino Customer Support Team
Support HAZ
Apr 25, 2024, 11:34 AM (7 days ago)
to me
theses are all the casinos responses ill share with you....this casino is terrible look how they think having my money in bonus play is acceptable to lose balance on it with the casino not taking any responsibility too the error...but we corrected your balance play on its ok no not ever will it be...bonus money is 1-25 shot at converting...bonus money gets no rake back no wager on rewards i did not ask for this they think by just correcting on the fly its ok to not have to reverse the deposit properly...ask any human alive if they would allow them too keep their 556.85$ for putting a real money deposit into bonus funds and see how they take it....they will tell em give me my money back that's final...nobody is allowing this to happen bonus funds are not real and real money is not fair to have a deposit of 556.85 btc ever involved in this ever still no response from anyone either7 days later they can just scam you for your money and block your casino account and call it security and you cant do nothing this is why people lose everything to casinos they don't appreciate anyone...all they think is we need Ur money too bad so sad move on we don't do the right thing tuff.
Hi James,
Thank you for your reply.
As mentioned, your balance was sorted out when we sent the first email reply, and at that point, it's completely up to you what you wish to do with the rest of your balance - continue trying your luck and win an even bigger amount, or settle for the current winnings. And not everything is lost, as you still have some funds on your balance, and you never know what might happen!
If you're ever unsure about bonuses, restrictions, whether you can or cannot withdraw, please know that our customer support team is available 24/7 and we will do our best to assist you with any questions as soon as possible.
Kind regards,
Haz Casino Customer Support Team
Kind regards,
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