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I only had an expired drivers licence so I changed the expiry date and they have banned my account. I have told them I can send them birth certificate Medicare healthcare police records utility bills and they won't even reply. I understand I did the wrong thing but I am that person. I just wanted my money

Dear hmmyepsure,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Could you please elaborate? How did you change the expiry date? Did you edit your documents?

I will be waiting for your reply patiently.

Best regards,

Kristina

Yes I edited the documents. My driver's licence was expired. I told them I know it was the wrong thing to do. But it is a genuine licence. I asked them to please allow me to get a current proof of age card or accept my other forms of documentation but they didn't respond. There was close to $16000 on the account. I'm shattered

Thank you for your reply, hmmyepsure. I am sorry, but we are not able to help. I am sure you understand that the casino is not the one to blame here and no casino is obliged to accept and verify additional documents if you started with fake ones. I understand your frustration, but we cannot penalize the casino, nor can we ask it to pay your winnings.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.