NaslovnaPritužbeHellSpin Casino - Depozit igrača nikada nije knjižen na njegov kazino račun.
HellSpin Casino - Depozit igrača nikada nije knjižen na njegov kazino račun.
Automatski prevedeno:
Iznos:
146 XRP
HellSpin Casino
Index sigurnosti:Ispod proseka
Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
Poslato:
10/08/2022
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Slučaj je zatvoren : 05/10/2022
Slučaj je zatvoren
Naša presuda
Neopravdana žalba
ODBIJENO
Rezime slučaja
pre 2 godina
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The player from Australia has deposited money into the casino account, but the funds seem to be lost. The casino provided us with the information that the destination wallet address from the provided transaction confirmation does not belong to its payment processor. Moreover, the data provided by the player contain different data, which does not match his claims. Later, the player was not able to cooperate with us in resolving the issue and after several attempts, he was not able to provide us with the relevant answers and details. Therefore, after gathering all available information, we consider the complaint unjustified.
Igrač iz Australije je uplatio novac na kazino račun, ali izgleda da su sredstva izgubljena. Kazino nam je dostavio informaciju da odredišna adresa novčanika iz date potvrde transakcije ne pripada njegovom procesoru plaćanja. Štaviše, podaci koje daje igrač sadrže različite podatke, koji se ne poklapaju sa njegovim tvrdnjama. Kasnije, igrač nije bio u mogućnosti da sarađuje sa nama u rešavanju problema i nakon nekoliko pokušaja nije bio u mogućnosti da nam pruži relevantne odgovore i detalje. Stoga, nakon prikupljanja svih raspoloživih informacija, smatramo da je žalba neopravdana.
Položio nekoliko stotina dolara sa prijateljima koji igraju ovdje. Ali nakon više kontakata i više diskusija, nismo mogli povući naš mali dobitak od $400. Cijeli dan razgovor s njima, učitavanje dokumenata, mijenjanje i ponovno postavljanje, nakon svakog zahtjeva, i dalje nema novca.
Čak sam pokušao direktno deponovati Crypto jer je možda lakše povući. Ne, kripto depozit jednostavno nestaje u njihovom džepu. Oni su lopovi i treba ih zatvoriti!
Deposited a Few hundred Dollars with friends playing here. But after multiple contacts and multiple discussions, We could not withdraw our $400 small win. All day talking to them, Uploading documents, changing and uploading again, following every request, still no money.
Even tried direct depositing Crypto as it may be easier to withdraw. No, the crypto deposit just dissapears into their pocket. They are theives and need to be shut down!
Hvala vam puno što ste podnijeli žalbu. Žao mi je što čujem za vaš problem s povlačenjem. Dozvolite mi da vam postavim nekoliko pitanja kako bih u potpunosti razumio cijelu situaciju. Možete li nam reći da li je vaš račun u potpunosti verificiran? Da li ste dobili savjet zašto ne možete podići svoje dobitke? Da li je to interni problem sa sistemom kazina ili se odnosi samo na vaš račun?
Imajte na umu da bez verifikacije vašeg računa nećete imati pravo na povlačenje sredstava.
Na kraju, možete li pojasniti da li sam dobro shvatio da ste vi i vaši prijatelji igrali sa iste IP adrese?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem i dobijete svoje dobitke što je pre moguće. Jedva čekamo čuti od vas.
Srdačan pozdrav,
Petronela
Dear ozdrdj,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
Lastly, could you please clarify if I understood correctly that you and your friends were all playing from the same IP address?
I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Tajmer produžavamo za 7 dana. Molimo, imajte na umu da ćemo je u slučaju da ne odgovorite na vašu pritužbu u datom roku ili vam ne bude potrebna dodatna pomoć, odbiti.
Dear ozdrdj,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
Nije u pitanju samo 400 dolara, ne bi mi dali mojih 400, bez obzira koje informacije sam im postavio, nikada nije bilo dovoljno. Činilo se da je najlakši način podizanja bila kriptovaluta. Ali oni se ne bi povukli u Crypto osim ako niste deponovali kod Crypto. Tako da nakon kockanja oduzmem mojih 400 dolara. Isprobao sam mali depozit od njihovih minimalnih $75 u XRP-u. Novac je otišao sa mog računa i otišao na njihov. Imam dokaz za to od mog Crypto Dilera i XRP Ledger-a, plus Njihove online knjige. Sve emisije, transfer je prošao glatko. Klovnovi samo kažu: "Ne, nismo ga dobili, poslali ste na pogrešno mjesto". Pokazao sam im dovoljno dokaza, oni su samo čisti lopovi. Treba ih zatvoriti.
It's not just the $400, They would not give me my $400 no matter what information I uploaded to them, It was never enough. It seemed that the easiest withdraw method was CryptoCurrency. But they would not withdraw to Crypto unless you deposited with Crypto. So after Gambling away my $400. I tried a small deposit of their minimum $75 in XRP. The money left my account, and went into theirs. I have proof of this from my Crypto Dealer, and the XRP Ledger, plus Their online Ledger. All show the transfer went through smooth. The clowns their just say, "No, we didn't recieve it, you sent it to the wrong spot". I have shown them ample proof, they are just pure thieves. They need to be closed down.
Želio bih da vas upozorim, da ako vaš depozit nikada nije uplaćen na vaš kazino račun, jedino što možete učiniti je da kontaktirate svog provajdera plaćanja. Oni treba da istraže, ali imajte na umu da je to dugotrajan proces koji traje otprilike mjesec dana. U ovim slučajevima kazino ima vezane ruke. U međuvremenu, toplo bih preporučio da ne deponujete više sredstava dok se problem ne riješi.
Možete li mi reći da li je adresa e-novčanika za uplatu sredstava na vaš račun bila vidljiva na web stranici kazina za sve igrače ili vam je data jedinstvena pri otvaranju računa? Je li to bio prvi depozit u ovom kazinu korištenjem ovog specifičnog načina plaćanja?
Thank you, ozdrdj, for the update.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it first deposit in this casino using this specific payment method?
Adresa e-novčanika je prikazana na njihovoj web stranici. Moj kripto trgovac, Coinspot, je ušao u trag depsoistu i potvrdio da ga je primio kazino. Provjeren je i online na XRP Ledger-u, koji je dostupan svima za provjeru, a također, putem Checking Hellspins XRP knjige, također dostupan online. Provjeren je na sva 3 mjesta kroz koja je depozit prošao. Samo odbijaju kreditirati račun govoreći da nisu primili novac. Liars Through and Through.
Plus činjenica da smo moj prijatelj i ja deponovali svaki po 50 dolara na račun prvobitno, i uspeli da ga povećamo do 400 dolara, samo da nikada nismo mogli da podignemo sredstva. Oni su prevara koju treba izbjegavati po svaku cijenu.
The E-Wallet Address was Dispayed on their website. My Crypto Dealer, Coinspot, Has traced the depsoist and verified It was recieved by the Casino. It was also checked online on the XRP Ledger, available for anyone to check, and also, by Checking Hellspins XRP ledger, also available online. It is verified in all 3 places that the deposit went through. They just refuse to credit the account saying they didnt recive the money. Liars Through and Through.
Plus the fact that my friend and I deposited $50 each into the account originally, and managed to build it up to $400, only to never be able to withdraw the funds. They are a scam to be avoided at all costs.
Možete li proslijediti potvrdu o uplati na petronela.k@casino.guru ? Dodatno, možete li pojasniti da li sam dobro shvatio da ste vi i vaši prijatelji igrali sa iste IP adrese?
Could you please forward your payment receipt to petronela.k@casino.guru? Additionally, could you please clarify if I understood correctly that you and your friends were all playing from the same IP address?
Depozit je izvršen sa vaše strane, ali nikada nije uplaćen na vaš kazino račun, zar ne? Da li je vaš prijatelj igrao sa iste IP adrese ili uređaja kao i vi?
The deposit was completed from your side but never credited to your casino account, correct? Was your friend playing from the same IP address or device as you, please?
Da, svi bi moji prijatelji dolazili u petak uveče i svi bismo ubacili nekoliko dolara i zajedno igrali slotove. Svi smo ubacili oko $20 svaki, podigli pot do $400 i pokušali da se povučemo, ali jednostavno nismo mogli, uvek je postojao neki problem, Id je bio premali. id je bio skeniran, a ne fotografija, id je pogrešnog tipa. bla bla bla. Tako smo potrošili tih 400 dolara jer je očigledno bilo lakše podići ako uplatite na Crypto. Tako sam deponovao minimalni depozit da ih testiram sa Crypto, ali oni nikada nisu kreditirali račun. HellSpin jednostavno ne uspijeva na toliko nivoa.
Yes, My friends would all visit on a Friday night and we would all chip in a few bucks and play the Slots together. We all chiped in about $20 each, built the pot up to $400 and tried to Withdraw, but just couldn't, there was always some problem, the Id was too small. the id was a scan not a photo, the id was wrong type. blah blah blah. So we wasted that $400 because it was apparently easier to withdraw if you deposit with Crypto. So I deposited the minimum deposit to test them with Crypto, but they never credited the account. HellSpin just Fails on so many levels.
Hvala puno, ozdrđ, što si dao sve potrebne informacije. Vašu žalbu ću sada preneti kolegi Branislavu ( KSKSKSKSKS0@email.kkkkk ) koji će vam biti na pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
PS: Ispravio sam sporni iznos sa 475 AUD na 146 KSRP
Thank you very much, ozdrdj, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
PS: I have corrected the disputed amount from 475 AUD to 146 XRP
Žao mi je što čujem za vašu situaciju. Kontaktiraću kazino i potrudiću se da rešim problem što je pre moguće. Sada bih želeo da pozovem predstavnika HellSpin kazina da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
Dragi HellSpin Casino timu,
Možete li navesti razlog zašto depozit igrača nije obrađen i pripisan na kazino račun? Možete li još jednom da proverite kod relevantnog odeljenja kazina i obavestite nas o rezultatima? Možete li proveriti gornje informacije koje je dao igrač i potvrditi da je korišćena tačna adresa e-novčanika?
Unapred hvala na pružanju informacija.
Hello, ozdrdj,
I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite HellSpin Casino's representative to join this conversation and participate in the resolution of this complaint.
Dear HellSpin Casino Team,
Could you please state the reason why the player's deposit has not been processed and credited to the casino account? Can you double-check with the relevant casino department and let us know the results? Can you please check the above information provided by the player and confirm that the correct e-wallet address was used?
Thank you in advance for providing the information.
Prema rezultatima istrage i dostavljenim dokumentima sa strane korisnika - transakcija klijenta je poslata na adresu koja ne pripada obradi kazina
Dakle, molim vas, vratimo se malo unazad. Dozvolite mi nekoliko pitanja da razjasnim situaciju.
Tvrdili ste da ste deponovali 146,087777 KSRP na kazino račun.
Da li ovaj kazino račun pripada vama? Da li ste ranije uplatili novac na drugi kazino račun koristeći ovaj način plaćanja? Gde ste tačno našli detalje plaćanja? Možete li mi dati originalni i neobrađeni snimak ekrana sa detaljima plaćanja gde ću jasno videti da je iz HellSpin kazina? Ako je trebalo da deponujete 140,05164669 KSRP (kao što je navedeno na snimku ekrana), zašto ste deponovali 146,087777 KSRP?
Vidim najavu na istom snimku ekrana da „slanje iznosa različitog od dole navedenog može dovesti do kašnjenja ili gubitka sredstava". Da li ste svesni da se niste pridržavali ovog uslova i da bi to mogao biti razlog zašto je vaš depozit izgubljen?
Koliko je trenutno stanje na vašem kazino računu? Da li je vaš kazino nalog već verifikovan?
Dear ozdrdj,
I apologize for the delayed reply.
I was provided with the following information from the casino:
The casino's financial team has completed the investigation
According to the investigation results, and the provided documents from the customer's side - the customer's transaction was sent to an address that does not belong to the casino's processing
So, please, let's get back a bit. Allow me a few questions to clarify the situation.
You claimed that you deposited 146.087777 XRP to the casino account.
Does this casino account belong to you? Did you deposit to another casino account by using this payment method in the past? Where exactly did you find the payment details? Can you please provide me with an original and unedited screenshot of the payment details where I will clearly see that it is from HellSpin Casino? If you should have deposited 140.05164669 XRP (as stated in the provided screenshot), why did you deposit 146.087777 XRP?
I see an announcement in the same screenshot that "sending amount different to the one indicated below may result in a delay or loss of funds". Are you aware you did not comply with this condition and it could be a reason why your deposit got lost?
What is the current balance on your casino account? Has your casino account been already verified?
Bože, preboleo sam ovo, samo sam hteo da stavim do znanja ljudima da su lopovi. Hajde da rezimiramo jer se čini da se cela priča izgubila. Moji prijatelji i ja smo deponovali nešto novca na Mi Hellspin račun, pod mojim imenom. Igrali smo nekoliko dana i bez prekida i zaradili malu sumu od 400 dolara. Kada smo pokušali da podignemo ovaj novac, to se nikada nije desilo, uvek je postojao drugi problem. Dokument je bio nejasan, dokument je imao 2 ID-a, dokument je bio snimak ekrana, a ne fotografija, dokument nije prihvaćen, bla bla bla. Sedeo sam za kompjuterom 10 sati, postavljao dokumente, pokušavao da se povučem jer nisam hteo da dobijem batine. Međutim, bio sam, nakon 10 sati pokušaja, samo sam otišao i progutao sav novac u ništa. Činilo se da je najlakši način za povlačenje bio kripto. Međutim, ako deponujete kreditnom karticom, morate da unovčite kreditnom karticom. Dakle, glupo, drugog dana sam deponovao KSRP jer je to bio najlakši način da se povučem tako što oni kažu. Otišao sam da uložim 20 dolara, ali je odbijen jer imaju ograničenje od 70 dolara za KSRP. Tako da sam deponovao 70 dolara putem KSRP-a, doduše nisam video njihov iznos, i izračunao sam 70 dolara u KSRP preko Coinspota, koji je moj kripto broker. što mi je dalo cifru koju sam položio 146,087777. Tvrde da ga nisu dobili. Njihova veb stranica mi je dala adresu na koju mogu da uplatim.
(sa Hellspin veb stranice)
Deponovao sam iznos u to vreme sa Coinspota.
(sa coinspot-a, moj račun prikazuje njihovu adresu depozita)
Koinspot me je uputio da proverim iznos koji je otišao u Hellspin, tako što sam proverio onlajn KSRP Ledger.
(KSRP onlajn knjiga koja kaže da je transakcija primljena)
Takođe sam razgovarao sa Coinspot-om koji mi je rekao da je transakcija otišla na navedenu adresu. Sada ako nisu primili novac, a novac je deponovan, napustili su moj račun, otišli na njihovu adresu, a nisu ga dobili, ali transakcija je obrisana na glavnoj knjizi, onda neko laže, To nisam ja, to nije Coinspot, To je HELLSPIN LAŽEĆI KAZINO.
Dakle, sve gore, ovi lažljivi KLOVNOVI AHOLE su me koštali 470 dolara. Dao sam dovoljno dokaza za to. Tebi i njima, ali oni jednostavno ne slušaju, Ne Ne Ne od njih. Samo pokušavam da upozorim druge na njihove lopovske načine. Čini se da ih je nemoguće prijaviti kao što ih je naterati do isplate.
Nadam se da će ovo sve razjasniti.
God, I am over this, I just wanted to let people know that they are thieves. Lets Recap because the whole story seems to have gotten lost. My friends and I deposited Some money into My Hellspin account, under my Name. We played for a few Days on and off and built up a small amount of $400. When we tried to withdraw this money, it just never happened, there was always another problem. The Document was fuzzy, the document had 2 ids with it, the document was a screen shot not a photo, the document was not accepted, blah blah blah. I sat at my computer for 10 hours, uploading documents, trying to withdraw as I was not going to be beaten. However I was, after 10 hours of trying, I just went and gmabled all the money away to nothing. It seemed that the easiest way to withdraw was to crypto. However If you deposit with a credit card you have to cash out with a credit card. So, Stupidly, on another day I deposited XRP as that was the easiest way to withdraw by their say so. I went to deposit $20, but was declined as they have a limit of $70 deposit for XRP. So I deposited $70 by XRP, Admittedly I did not see their ammount, and I calculated $70 into XRP through Coinspot, who is my crypto broker. which gave me the figure I deposited 146.087777. They claim they did not recieve it. Their website gave me the address to deposit to.
(from the Hellspin Website)
I deposited the ammount at the time from Coinspot.
(from coinspot, my account showing their deposit address)
I was directed by coinspot to check the ammount went to Hellspin, by checking the online XRP Ledger.
(XRP online ledger saying the transaction was recieved)
I also spoke to Coinspot who told me the transaction went to the said address. Now If they did not recieve the money, and the money was deposited, left my account, went to their address, and they didnt get it, but the transaction cleared on the ledger, then someones lying, Thats not me, thats not Coinspot, It's HELLSPIN LYING CASINO.
So all up, these lying AHOLE CLOWNS have cost me $470. I have provided ample proof to this effect. To You, and To them, but they just dont listen, No No No from them. I am just tring to warn others of their thieving ways. It seems that it is impossible to report them as it is to get them to payout.
Kako ste mislili "preko sam ovoga, samo sam hteo da obavestim ljude o tome", molim vas?
Ovo je Centar za rešavanje žalbi. Ako želite samo da obavestite igrače, trebalo je da objavite recenziju korisnika.
U svakom slučaju, uopšte nije jasno. I, snimci ekrana nisu dovoljni da potkrepe vaše tvrdnje.
Niste odgovorili ni na jedno pitanje koje sam postavio u svom prethodnom postu
Isto je ponovo ponovljeno bez ikakvih novih/relevantnih informacija
Na svakom datom snimku ekrana, postoji različit iznos u KSRP-u
Na drugom snimku ekrana nije prikazana potpuna adresa primanja
Na poslednjem snimku ekrana (naveden kao potvrda o poslatoj uplati), postoji drugačija adresa odredišta u odnosu na onu koju je navodno dao kazino - to je adresa koja ne pripada kazinu
Štaviše, priznali ste da je bar jedan od vaših prijatelja uplatio depozit na vaš kazino račun – što predstavlja ozbiljno kršenje Uslova i odredbi kazina – stoga uopšte ne biste trebali imati pravo da povučete prethodno dobijene 400 dolara
Izgleda da niste prošli proces verifikacije
Iako je Coinspot potvrdio da je transakcija izvršena, ne može da potvrdi vlasnika adrese primaoca
Objašnjenje kazina ima najviše smisla u celoj stvari
Možete li molim vas da odgovorite na pitanja bez odgovora i razjasnite nedoslednosti u datim podacima? Šta sada očekujete od nas? Ako niste u mogućnosti da nam dostavite potrebne podatke i detalje, nisam siguran da li možemo da vam dodatno pomognemo u rešavanju vašeg problema.
Greetings,
Dear ozdrdj,
How did you mean "I am over this, I just wanted to let people know that", please?
This is a Complaint Resolution Center. If you would like to only let players know, you should have posted a User review.
Anyway, it is not clear at all. And, the screenshots are insufficient to substantiate your claims.
You have not answered any of the questions I asked in my previous post
The same was repeated again without any new/relevant information
In each screenshot provided, there is a different amount in XRP
In the second screenshot, there is not a complete receiving address displayed
In the last screenshot (provided as a confirmation of the sent payment), there is a different destination address compared to the one that was allegedly provided by the casino - it is the address that does not belong to the casino
Moreover, you confessed that at least one of your friends made a deposit to your casino account - a serious breach of the casino's Terms and Conditions - therefore, you should not be entitled to withdraw the previously gained $400 winnings at all
It looks like you have not passed the verification process
Although Coinspot confirmed that the transaction was made, it cannot verify the owner of the receiving address
The casino explanation makes the most sense in the whole thing
Could you please answer the unanswered questions and clarify the inconsistencies in the provided data? What do you expect from us now? If you are not able to provide us with the required data and details, I am not sure if we can help you further in resolving your issue.
Produžujemo tajmer za 7 dana. Imajte na umu da ćemo u slučaju da ne odgovorite u datom vremenskom roku ili vam ne bude potrebna nikakva dalja pomoć, odbaciti žalbu.
Dear ozdrdj,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will reject the complaint.
Kao što je već pomenuto, ovo nije forum. Što se tiče vašeg poslednjeg posta, ne smatramo dato objašnjenje relevantnim osim ako nije potkrijepljeno dovoljno podataka. Tvrdili ste jedno, a dali ste nam podatke koji pokazuju nešto drugo.
Nakon prikupljanja svih raspoloživih informacija, ovu žalbu zatvaramo kao neopravdanu iz očiglednih i prethodno navedenih razloga.
Žao nam je, nismo bili u mogućnosti da vam pomognemo sa ovim, ali molimo vas da nas kontaktirate ubuduće ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Ako niste zadovoljni rešenjem za pritužbu, preporučujem vam da konsultujete organ za kockanje koji reguliše rad kazina. U slučaju bilo kakvih pitanja, slobodno mi pišite na branislav.b@casino.guru .
Srdačan pozdrav,
Branislav, Kazino.Guru
Dear ozdrdj,
As was already mentioned, this is not a forum. As for your last post, we do not consider the provided explanation relevant unless it is substantiated with sufficient data. You claimed one thing and you provided us with data showing something else.
After gathering all available information, we are closing this complaint as unjustified for obvious and previously stated reasons.
Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.
If you are not satisfied with the complaint solution, I recommend you consult the gambling authority that regulates the casino. In case of any questions, feel free to write to me at branislav.b@casino.guru.
Best regards,
Branislav, Casino.Guru
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