Kazino je zaključao moj nalog i konfiskovao moj dobitak i depozit, tvrdeći da sam koristio VPN. To su naveli kao razlog za zamrzavanje mog računa i zaplenu svih mojih sredstava.
Nikada nisam koristio VPN ili nešto slično!
Igrao sam samo svojim novcem, bez ikakvih bonusa ili promocija.
Evo teksta iz njihovog poslednjeg imejla:
„Na osnovu detaljne istrage koju je sproveo naš tim za borbu protiv prevara i rizika, doneta je odluka da se vaš nalog zatvori zbog nekoliko kršenja naših uslova, posebno u vezi sa korišćenjem VPN-a, ovo zatvaranje je konačno, a vaše račun će ostati zatvoren.
Iskreno razumemo vašu frustraciju i izvinjavamo se zbog toga, ljubazno vas molimo da poštujete našu odluku i želimo vam sve najbolje.
srdačan pozdrav,
Korisnička podrška Lisa"
Treba mi tvoja pomoć molim te.
The casino locked my account and confiscated both my winnings and deposit, claiming I used a VPN. They stated this as the reason for freezing my account and seizing all my funds.
I never used VPN or something like that!
I only played with my own money, without using any bonuses or promotions.
Here’s the text from their latest email::
"Based on the thorough investigation conducted by our Anti-Fraud and Risk Team, the decision has been made to close your account due to several breaches of our terms and conditions, especially regarding the use of a VPN, this closure is final, and your account will remain closed.
We sincerely understand your frustration and apologize for it, we kindly request you to respect our decision and wish you the best moving forward.
Kind regards,
Customer support Lisa"
I need your help please.
Automatski prevedeno:
