Dragi Heibets Casino tim ,
Hajde da sada uradimo drugačije.
Molimo da nam dostavite tačna i detaljna uputstva o tome šta korisnik treba da uradi da bi završio KIC/verifikaciju i povukao svoj dobitak, kao i adresu e-pošte na koju treba poslati dokumente, s obzirom na sve dokumente koje je već dao. Bilo bi veoma cenjeno ako bi kazino zahtevao samo dokumente koji su iz nekog razloga ranije odbijeni (navodeći tačne dokumente i razloge zašto su ranije odbijeni ako bilo koji od njih nije mogao da bude prihvaćen) ili uopšte nisu dostavljeni.
Zatim ću zamoliti korisnika da prati vaša uputstva i doda me u kopiju svoje e-pošte sa potrebnim dokumentima za kazino. Zatim ćemo sačekati odgovor kazina i razmatranje dostavljenih dokumenata, dok ćemo tražiti razloge u slučaju da bilo koji od njih ne bude prihvaćen.
Hvala unapred na pomoći i saradnji. Radujemo se Vašem odgovoru.
Dear Heybets Casino team,
Let's please do it differently now.
Please, provide us with exact and detailed instructions on what the user has to do to complete the KYC/verification and withdraw his winnings, and an email address where the documents should be sent, considering all the documents he already provided. It would be highly appreciated if the casino required only documents that were refused before for some reason (stating the exact documents and reasons why they were refused before if any of them could not have been accepted) or not provided at all.
Then, I will ask the user to follow your instructions and add me to the copy of his email with the required documents to the casino. Then we will wait for the casino's response and consideration of the provided documents, while we will require reasons in case any of them were not accepted.
Thank you in advance for your help and cooperation. Looking forward to hearing from you.
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