Poštovani Miplacs3,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Imajte na umu da mnoga kazina smatraju depozite delom bonusa za meč, stoga se svi uslovi bonusa primenjuju i na iznos depozita i na iznos bonusa. Ovo nije ništa neobično. Bojim se da da biste zatražili povlačenje morate prvo ispuniti uslove za klađenje.
Možete li, molim vas, pojasniti koliko ste novca imali na svom kazino računu nakon što ste izvršili depozit?
Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Kristina
Dear Miplacs3,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that many casinos consider deposits as part of the match bonus, therefore all bonus terms are applied to both deposit and bonus amounts. This isn't anything unusual. I am afraid that in order to request withdrawal you must complete the wagering requirements first.
Could you please clarify how much money you had in your casino account after you made the deposit?
Thank you very much in advance for your reply.
Best regards,
Kristina
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