Heybets Casino - Nalog igrača je zatvoren.

I deposited about $25,000, lost $4,000, the limits were really low, so I decided to withdraw all the money. Of course, the money never arrived. My account was blocked immediately, and there was no response on Telegram or email. 100% scam.

Dear wallter,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify what types of games you played (e.g. slots, live casino games, sports betting)?

Did you wager your deposit at least once before you attempted to withdraw your balance?

Have you passed the full KYC verification, or at least submitted any identity documents to the casino?

When was the last time you successfully communicated with the casino and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronica, very nice to meet you

I deposited $25,000, bet about $15,000, lost $4,000 and tried to withdraw the remaining $21,000

The account was immediately blocked and I couldn't log in again

I immediately realized that I had been scammed

I didn't do any pre-verification, claiming that it wasn't necessary

The last time I spoke to them was about two hours ago via Telegram, where they claim that it's not a scam and I just need to go through KYC, even though there is no such option on the site at all

Have you tried to ask customer support where you should send your identity documents for verification since you are unable to log into your casino account? Have you tried contacting the casino customer support also via email at support@heybets.io?

Yes they don't answer.

Basically it's a waste of effort, it's 100% fraud!

Who blocks an account that makes a withdrawal?!

Dear wallter,

The questions you've raised about accountability and fairness are valid and resonate with many players who find themselves in similar circumstances. Unfortunately, we do not have information about the delayed payments from casinos with a No Reaction Policy, since they refuse to cooperate with us.

Many unregulated casinos exploit legal loopholes, and without proper enforcement from a licensing authority, it is difficult to hold them accountable. They rely on operating in jurisdictions with minimal oversight. Please know that we understand the emotional toll this can take. If you're feeling overwhelmed, I encourage you to reach out to a trusted friend, family member, or a mental health professional.

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, we have no other choice since it seems to be a common practice for Heybets Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Heybets Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.