Heybets Casino - Nalog igrača je zatvoren nakon pobede.

Hey. I’ve been a player on Heybets casino for almost 2 years. Never had any problems until now because I was mostly a losing player and most of the withdrawals i did in this period were quite low amounts.. So in other terms, I was a profitable player for their casino..

Recently I hit quite a nice winning streak and I was quite happy that luck finally decided to appear for me as well. I did a bunch of withdrawals that were credited to me, but on my last day at heybets(13-01-2025) I finally hit a max win, first ever max win I hit in like 8-9 years of gambling. It was on Gates of Olympus slot, on a 2 euros bet. Total win was 10.000 euros. I was very happy about it, so I stopped playing and tried to withdraw the 10.000 euros. But joy was short because after not more than 20 mins my account got deactivated/disabled. I’m not able to login anymore and they just don’t respond to any of my messages or emails..

It’s just frustrating that the casino refuses to even talk to me. I already know why they blocked my account, but it’s just very annoying they don’t even want to give me a reason, even if it’s going to be a fake reason.

I’ve read a bunch of stories of other people that went through similar situations with them. I’m just curious if anyone was successful in getting their deserved money.. Is there any hope for me or should I just give up on this and forget. What’s your advice?

Dear plamadacip,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you accumulate your winnings with or without an active bonus?
• Do I understand correctly that you have not received any explanation from the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Hey Kristina,

Thanks for your reply!

I didn't have any bonuses in a long time at heybets. I always played with "raw" money, so the winning was also raw/not accumulated from a bonus.

You're right, they didn't tell me anything. They just decided to ignore me, as I saw it happened as well for other people.. I think this is the most frustrating part.

And just to check their responsiveness, I sent them a message through their chat window with a random email address asking just a simple question "What's the registration process?". Guess what, their replied in under 5 mins. So it's clear they don't want to discuss at all with me, or the messages that come from my user are somehow automatically ignored/blocked.

I attached some screenshots of my messages sent to them after they closed the account.. I don't have any screenshots of the actual winning or of the withdraw I requested because this is the first time I experienced this kind of problem. I was not expecting this to happen at all. Well, at least now I know for future things like this do happen.

Dear plamadacip,

Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Heybets Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Heybets Casino.

Since this casino operates without an official license, I am not able to recommend any further steps. I wish I could be of more help.

The casino can reopen this complaint anytime.