The player from Germany had requested a withdrawal on August 28, 2024, after making over 10 deposits. Following a KYC requirement, he had submitted his ID and proof of address but had received no further communication from support, leaving him unable to proceed with the withdrawal. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which had prevented further investigation or solutions. The team remained open to assisting the player if he chose to resume communication in the future.
Igrač iz Nemačke je zatražio povlačenje 28. avgusta 2024, nakon što je napravio preko 10 depozita. Nakon zahteva KIC-a, on je dostavio svoju ličnu kartu i dokaz o adresi, ali nije primio dalju komunikaciju od podrške, zbog čega nije mogao da nastavi sa povlačenjem. Žalba je odbijena jer igrač nije odgovorio na upite tima za žalbe, što je sprečilo dalju istragu ili rešenja. Tim je ostao otvoren da pomogne igraču ako odluči da nastavi komunikaciju u budućnosti.
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