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I wone free spins/scatter in a game then the game crasched after 3 spins i had 15 already won around 30us and when i came back to game the freespins where gone and not money whre collected from it

Username : c***@lindviken.se

Email : C***@lindviken.se

as I can see ypou have only $30 free welcome bonus

no free spines bonus

Adalynn

it where a bonus game in the game a scatter

catter Symbols

Scatter symbols can appear anywhere on the reels. Scatter symbols for this game include:

Bonus Round

3 = BONUS ROUND (max payout = € 250.00)

ok. From my side all is good. you can make deposit and play again

Adalynn

but i had a bonus game that i won

and when i went back it where no bonus game i the money i won in the game where not collected

This is how cashout from a no-deposit bonus works: after you complete the wagering requirement of the bonus, at least one deposit is required before you can request a cashout. Please take into consideration, that a minimum amount to withdraw is $100. In case the maximum cashout of your bonus is lower than that, the difference should be covered with your deposit (e.g. the maximum cashout of $60 means that at least $40 deposit is needed). After that, the deposit has to be wagered once (meaning that you need to place bets for the same amount that you deposited). Please also note that the minimum amount for a cashout may vary depending on the chosen withdrawal method, and may require a higher deposit respectively.

Adalynn

i do not want a cashout

i want the money i won i can contiue playing

and on feeling any trust in your casino

atm

if things i won

are not collected

please kindly note that you cant have two active bonus

Adalynn

wth

wtg

wtf

is a part of the game i played

can i please talk to someone else

all games have scatter/freespins element

s

this f***ing the worst experience i ever had

do you understand the problem and its not a bonus

its part of the game

I apologize for the long wait; I just need a few more minutes to check your request.

Adalynn

Dear cvvrrr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you are disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do you have any proof that you received and played with the free spin bonus?
• Do you save any video recordings or screenshots showing this incident?
• Is this game session recorded in your game history?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear cvvrrr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.