Zdravo novavida2020,
Nadamo se da ste dobro.
Sa naše strane, istražili smo upit i želimo da vas obavijestimo o sljedećem.
Ono što možemo vidjeti je da je limit depozita postavljen nakon što je već uplaćen određeni iznos.
Kako funkcionišu rolni limiti, oni uzimaju u obzir depozite na računu koji se obrađuju nakon početka limita.
Štaviše, nakon što se gore navedeno dogodilo, primijetili smo da ste zatvorili račune na našim sestrinskim stranicama, zbog problema s kockanjem, kao gesta predostrožnosti i sigurnosti korisnika, zatvorili smo račun u skladu s tim.
Imajte na umu da sam provjerio limite sa svoje strane i osim ako ne postoji greška koju nisam otkrio, vi ste uplatili samo u okviru dozvoljenog iznosa nakon postavljanja limita.
Javite nam ako vam još nešto možemo pomoći s naše strane.
Hvala ti,
HiperWin podrška
Hi novavida2020,
We hope you're doing well.
From our end, we have investigated the query and would like to let you know the following.
What we can see is that the deposit limit was set up after having already deposited a certain amount.
The way that rolling limits work, they take into consideration the deposits on the account that are processed after the limit inception.
Moreover, after the above occurred, we noticed that you had closed accounts on our sister sites, due to Gambling Problems, as a gesture of precaution and customer safety, we closed the account accordingly.
Kindly take note that I have checked the limits from my end and unless there is an error which I have not picked up on,you have only deposited within the allowed amount after setting up the limit.
Let us know if there is anything else we can assist you with from our end.
Thank you,
HiperWin Support
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