HitNSpin Casino - Nalog igrača zatvoren, dobici konfiskovani.

Hello, Im playing on hitnspin quite some time already, but it was strange for last few days, I Think I was playing on their casino like 3-4days ago and I tried to withdraw the money I won 3263 PLN or Close to this, but yesterday they cancel my withdrawal and blocked my withdraw option and it was saying that I can’t make and withdraw contact cfustomer support so I contacted them. Then they said that my account is in review in administration, so I went back to sleep and today I tried to log in and withdraw my money but I can’t because my account is locked and I tried to contact them but they said it’s permament but I don’t do anything and my money I lost.. Can I at least get my money back? Please

Dear kkkk,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 

-exactly 03.05.2024 and my account was successfully verified at 04.05.2024

Which games you’ve been playing (live casino games, slots, or sports betting)? 

• Slots only

Were your winnings accumulated with or without an active bonus, please?

I accumulated winnings without active bonus.

Dear Petronela

We'd like to provide some info via e-mail, regarding this very case with the bonus abuse scheme. (Since the info may be sensitive and may affect other operators).

Is it ok with you?

Thank you in advance!

Regards

Hey yes we can continue on email

I just want to withdraw my money. I don’t mind to lock my account. I quit gambling anyway.

Dear HitNSpin Casino Team,

Thank you very much for your assistance.

You can forward any supporting evidence to petronela.k@casino.guru.

Good evening, Petronela

The clarifications were sent via e-mail.

Best regards

Dear kkkk,

After gathering all the necessary information and evidence, we are rejecting this complaint as unjustified due to breaching the casino's terms and conditions.

We reviewed the evidence and concluded it proves you used an exploit to accumulate unfair winnings. We therefore consider the casino's actions to close the account and confiscate funds as justified.

I am sorry we could not have been of more help on this occasion.

Best regards

Petronela

Casino.Guru