Dragi prijatelji u CASINO Guruu: U sredu, 22. maja 2024.
Sećam se samog dana kada sam naleteo na vašu platformu i odlučio da je ovo platforma za mene da zaista dobijem najbolje informacije i veoma sažete informacije o najbezbednijim i najugodnijim platformama za igranje onlajn kazina.
Guru, postao si moj najpoželjniji pouzdani izvor zajedno sa Ask Gamblers-om kao novim igračem 2020. i nekim ko je ubijao vreme tokom pandemije nakon što je zatvorio moju uspešnu butik PR firmu u Torontu. Nastavljam da koristim onlajn kazina kao izvor uživanja i mesto za uživanje u svom vremenu kockanja bezbedno, bezbedno i takođe sa razumevanjem da su smernice za to kako onlajn kazino treba da funkcioniše pošteno i bez predrasuda ili na bilo koji način prevare ili lukavstvo.
To me rastužuje nakon 4 godine igranja onlajn kazina i dobitaka u hiljadama koje sam uspešno zaradio igrao i uživao u učenju procesa povlačenja tih zarađenih uzbudljivih dobitaka na raznim drugim platformama koje su davale jasne i koncizne smernice o tome kako da se uspešno povučem.
Na vašoj veb lokaciji HitnSpin postoji kazino koji ste pregledali i dali mu 9,5 iako ima mnogo pritužbi. Brojne značajne pritužbe naglašavaju da ovaj kazino ima značajne grube vežbe zadržavanja dobitaka od svojih klijenata i pružanja nejasnih uputstava, opcija i opsežnih prepreka koje ometaju njihove klijente da izvrše svoja povlačenja. Čak vidim da je kazino Guru zapravo bio angažovan na obezbeđivanju dobitaka od HitnSpin-a i povlačenju nekih vaših čitalaca i kupaca ka kazino Guruu.
Ovo je prvi put da sam se susreo sa nečim ovakvim i to me spasava jer kvari veoma lošu sliku i percepciju onoga što znam da ova industrija nije u kojoj uživaju hiljade i zapošljava toliko ljudi širom sveta koji rade u legitimnim sajtovi koji ne rade sa zlim namerama.
Počeo sam proces povlačenja 5. maja i nakon opsežnog procesa verifikacije koji je uključivao slanje selfija sa sobom i svojom ličnom kartom i kreditnom karticom u kojoj sam platio bonus zajedno sa ličnim dokumentima i brojnim drugim iteracijama verifikacije napravio sam povlačenje na moju kreditnu karticu. Tada mi je rečeno da ima tehničkih poteškoća i da ne možemo da se povučemo ni na jednu od naših kartica. Zatim sam povukao bankovni transfer i zamolio svoju banku da ostane na vezi sa mnom i da mi pomogne da popunim podatke u koje smo uneli tačne podatke i ja sam povukao.
Novac je tada ležao na mom računu nedelju dana, a onda je konačno došao do statusa obrade u kojem su mi u brojnim prilikama govorili razni predstavnici u kojima imam stvarne snimke ekrana i kopije da mi je rečeno da dolazi, ne brini ne brini da dolazi. To traje od 10. maja.
Nakon toga od 10. maja i čekanja i skoro svaki drugi dan mi govore da je na putu i da je kod treće strane i da treća strana ima sredstva ja se prijavljujem i juče vidim 600 USD koliko sam imao pokušavam da se povučem od 5. maja nazad na moj nalog sa statusom Povlačenje odbijeno na mom profilu.
Kada sam kontaktirao različite predstavnike, ne dobijam konkretan jasan odgovor da je odbijen zbog tehničkih poteškoća. Stalno se raspitujem o ovim tehničkim poteškoćama i ne dobijam jasan dosledan odgovor kada mi govore da je u obradi i da je na putu poslednje dve nedelje. Ovo je neprihvatljivo. Osećam se zlostavljano, vođeno i poigrano na najgori prevarantski način.
Casino Guru. Molim vas za vašu pomoć jer sam na gubitku i ne znam šta da radim. Trenutno su promenili da ne možete da izvršite bankovne transfere u Kanadu. Kanada se više ne pojavljuje kao izbor i stalno mi govore da ponovo izvršim povlačenje i ne postoji izvodljiv način da trenutno mogu da podignem svoje dobitke i gotovinu čak ni na kreditna kartica - Canadian Tire Mastercard sa kojom su potvrdili da sam kupio stvarni bonus. Ovo nije kazino. Smatram da Casino Guru može imati 9,5 na vašoj pouzdanoj i kredibilnoj platformi bez ugrožavanja autentičnih pouzdanih stručnih informacija i vrednosti koje svakodnevno donosite posetiocima vašeg sajta. Voleo bih vašu pomoć u obezbeđivanju nekog rešenja ovog pitanja kako bih obezbedio moj dobitak i molim vas da obratite pažnju na svaku komunikaciju i ekranske snimke razgovora i statusa od pobedničkog spina do današnjeg razgovora sa predstavnicima korisničke službe...ovo nije fer plej i nije dobro za industriju ili posao.
Hvala vam unapred na pažnji na ovu temu Casino Guru. Veoma je cenjeno.
S poštovanjem
Lovell H***
EKRAN, SLIKE VERIFIKACIJA I PROCESA KA POVLAČENjU u prilogu. vidi u prilogu RELEVANTAN DOKAZ O DOBITNOJ VERIFIKACIJI POVLAČENjE I ODBIJANjE ZAJEDNO SA NEJASNIM I NEPRIHVATLjIVIM
Dear Friends at CASINO Guru: On Wednesday, May 22, 2024
I can remember the very day I stumbled on your platform and And I decided that this is a platform for me to really get the best information and very very concise information of the safest and most enjoyable platforms to play online casino.
Guru you became my most coveted reliable source along with Ask Gamblers as a new player in 2020 and someone that was killing time during the pandemic after shutting down my successful boutique PR firm in Toronto. I continue to use online casinos as an outlet of enjoyment and a place to enjoy my time of gambling secure, safe and also with the understanding that are guidelines in how an online casino is to operate fairly and without prejudice or in any fraudulent or manner of trickery.
It's saddens me after 4 years of playing online casino and winnings into the thousands that I successfully earned played and enjoyed learning the process of withdrawing those earned exciting winnings on various other platforms that provided clear and concise guidelines on how to withdraw successfully.
There is a casino on your site HitnSpin that you reviewed and given it a 9.5 even though there are numerous complaints. The numerous significant complaints highlight that this casino has significant gross exercises of withholding winnings from their customers and providing unclear directions, options and extensive roadblocks that challenge their customers from making their withdrawals. I even see casino Guru has actually been engaged with securing winnings from HitnSpin and withdrawals of some of your own readers and customers to casino Guru.
This is the first time I have ever encountered anything like this and it saves me because it taints a very bad image and perception of what I know this industry is not which is enjoyed by thousands and employs so many people around the globe who work at legitimate sites that don't operate with ill intent.
I started my withdrawal process on the 5th of May and after an extensive verification process that included me sending selfies with myself and my ID card and credit card in which I paid for my bonus along with my IDs and numerous other iterations of verification I made my withdrawal to my credit card. Then I was told that there are technical difficulties and we cannot withdraw to any of our cards. Then I withdrew through the bank transfer and asked my bank to rep stay on the line with me and to help me fill in the information in which we filled in the correct information and I did my withdrawal.
The money then sat in my account for a week and then finally it came to the status of being processed in which on numerous occasions I was told by various reps in which I have actual screengrabs and copies of being told that it's coming do not worry do not worry it's coming. This has been going on since the 10th of May.
After that since the 10th of May and waiting and being told almost every other day that it's on its way and that it's with the third party and the third party has the funds I log in and yesterday I see the $600US that I've been trying to withdraw since the 5th of May back into my account with a status of Withdrawal rejected on my profile.
Upon contacting various reps I'm being told no specific clear answer that it's being rejected for technical difficulties. I keep asking about these technical difficulties and I am not getting any clear consistent answer when they have been telling me that it's being processed and that it's on its way for the last two weeks. This is unacceptable. I am feeling abused, led on and played with in the worst deceitful way.
Casino Guru I'm asking you please for your help here as I'm at a loss and don't know what to do. They currently have switched that you can't do Bank transfers to Canada Canada no longer comes up as a selection and they keep telling me to do my withdrawal over and there is no feasible way that I currently can withdraw my winnings and cash even to the credit card - Canadian Tire Mastercard which they verified that I bought the actual bonus with. This is not a casino. I feel Casino Guru can have a 9.5 on your trusted and credible platform without compromising the authentic trusted expert information and value you bring to your site visitors daily. I would love your help please in securing some resolution of this matter to secure my winnings and please note every communications and screen grabs of conversations and status from the winning spin right up to todays customer service rep conversation…this is not fair play and not good for the industry or business.
Thank you kindly in advance for your attention to this matter Casino Guru. It is greatly appreciated.
Sincerely
Lowell H***
SCREENGRABS, IMAGES OF VERIFICATIONS AND PROCESS TOWARDS WITHDRAWAL attached. see attached RELeVANT PROOF OF WINNING VERIFICATION WITHDRAWAL AND REJECTION ALONG WITH UNCLEAR AND NON ACCEPTABLE
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