Dragi Vankstrom1,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Nažalost, naišli smo na brojne slične žalbe u proteklih nekoliko dana. Ostajemo optimisti da će se kazino odmah pozabaviti ovim pitanjem, iako je trenutno kazino zatvoren u našem sistemu.
Međutim, dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju.
- Možete li da nam kažete pre koliko vremena ste registrovali svoj nalog i da li ste uspešno završili verifikaciju naloga?
- Koje igre ste igrali (kazino igre uživo, slotovi ili sportsko klađenje)?
Ako postoji relevantna komunikacija, prosledite je na _KSKSKSKSKS_0@email.kkkkk .
Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear Wankstrom1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Regrettably, we've encountered numerous comparable complaints over the past few days. We remain optimistic that the casino will promptly attend to this matter, though, at present, the casino stays closed in our system.
However, please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
- Which games you’ve been playing (live casino games, slots, or sports betting)?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
Thank you in advance for your reply.
Best regards,
Petronela
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