26. septembra dobio sam 200% bonus za ponovno punjenje depozita, preuzeo sam ga i deponovao 100 €.
Nakon što je ulaganje bonusa obavljeno, imao sam €2603 i pokušao sam da podignem, ali sam mogao da podignem samo €2515, tako da sam napravio povlačenje za taj iznos.
29. septembra su mi poslali mejl tražeći kic i ja sam postavio dokumente iu istom mejlu sam ih pitao zašto ne mogu da podignem poslednjih 88€.
Odgovorili su mi da će o tome pitati nadležni tim.
Ne čujem ništa od njih do 10. kada se prijavim na svoj nalog i vidim da je povlačenje poništeno.
Hteo sam da kontaktiram podršku uživo, ali oni nemaju, tako da nije bilo moguće. Zato sam poslao još jedan e-mail sa pitanjem zašto nisam dobio svoje povlačenje, a oni su odgovorili na ovo:
Hej, imamo standardnu proceduru da biramo, nasumično zasnovane veće pobede i zahtevamo ček od dobavljača igara.
Ako dobijemo povratne informacije od Provajdera igara da je sve bilo legitimno, isplaćeno je.
U slučaju selekcije u tom slučaju ne možete ponovo birati u periodu od 12 meseci.
Pogurao sam ček i nadam se da će biti završen u roku od 48 sati.
Napravio sam novo povlačenje i mislio sam da ću sačekati neko vreme i videti.
9. oktobra šaljem e-poštu i ponovo pitam šta se dešava.
dobijam ovaj odgovor:
Zdravo pošto sam obavešten da je to zapravo u Odeljenju za komplikacije i na pregledu. (isplata)
A onda se povlačenje ponovo otkazuje.
13. ponovo ih pitam i oni samo kažu da je još uvek u toku i da će obavestiti čim bude završeno.
Ovo je poslednji put da su mi odgovorili na mejlove.
Sada juče kada se ulogujem na svoj nalog moje povlačenje je naravno poništeno, ali ne samo to i 300€ manje na mom nalogu i kada proveravam transakcije postoji transakcija od 300€ to piše ručno tako da nemam pojma šta je to.
Poslao sam im e-poštu i pitao o ovome i bez odgovora.
Zato sam ovde, veoma čudan ovaj kazino i ne znam šta da radim
On the 26th September I got a 200% deposit reload bonus, I claimed it and deposited €100.
After wagering of the bonus was done i had €2603 and i tried to make a withdraw but I could only make a withdraw of €2515 so I made a withdraw for that amount.
On the 29th September they sent me an email asking for kyc and I uploaded the documents and in the same email I asked them why I cant withdraw the last €88.
They answered me that they would ask the relevant team about this.
I dont hear anything from them until the 10th when I login to my account and see that withdraw is cancelled.
I wanted to contact live support but they dont have any so was not possible. So I send another email asking why i didnt get my withdraw, and they answered this:
Hey there, we have a Standart procedure to pick, random based higher wins and request a check from the Game Providers.
If we become the feedback from the Gaming Providers that all was legitime its Paid out.
In the Case of a Selection in that case you cannot picked again for a period of 12 Months again.
I have pushed the Check and hope its done within 48 Hours.
I made a new withdraw and Thought I will wait a while and see.
On the 9th Octover I send email and asked again whats is going on.
I get this answer:
Hey there as i was informed its actually in Complicance Department and under review. (Payout)
And then withdraw get cancelled again.
On the 13th I ask them again and they just says still under review and will inform as soon as compleated.
This is the last time they answered my emails.
Now yesterday when I log in to my account my withdraw have ofcourse been cancelled, but not only that also €300 less in my account and when checking transactions there is a transaction of €300 thats says manual so I have no idea what it is.
I sen them email and asking about this and no answer.
Thats why Im here, very strange this casino and I dont know what to do
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