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Reason: You abuse the Casino Bonus Policy and have violated rule 6.15. 6.15 If you are making deposits with bonuses 4 times in a row and more, you are risking to lose your winnings and keep only the deposit sum, you made to receive the bonus. To benefit from the bonuses and enjoy the winnings, make a deposit (over the average sum of the previous deposits) without bonuses at least once after using 3 bonuses in a row. Your balance is equal to the last deposit sum plus the remaining sum before your last deposit, in total €50.

eixa kanei katathesi me bonus gia to wager mono oxi gia free spins kai eno teliosa to wager ekana analipsi kai mou valane piso ta 50 euro pou eixa valei akironontas tin analipsi

Dear stathispatsouras,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and specify which bonuses you claimed? If possible, please, forward me your cashier and bonus history.

If there is any other relevant communication between you and the casino, please forward it together with the bonus history to kristina.s@casino.guru.

Lastly, I would like to kindly ask you to write your messages using the Greek alphabet. The automatic translator doesn’t recognize and cannot convert Greeklish and it is a little bit time-consuming to do it manually. Thank you very much for understanding.

Looking forward to hearing from you.

Best regards,

Kristina

Dear stathispatsouras,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.