(Pre svega, moja adresa nije SAD, ali CasinoGuru mi ne dozvoljava da je promenim)
Napravio sam dva povlačenja na HunniPlai-u, prvo za 21128 USDT 3. avgusta 2024., drugo za 5,8 ETH 12. avgusta. Oba su od tada na čekanju.
Dobijao sam izgovor za izgovorom, evo citata:
6.:
„Povlačenje će biti uspešno kada tim za rizik završi proveru napretka"
„moramo da odvojimo vreme i sa provajderom"
7.:
„Čekamo odgovor od dobavljača. Molim vas dajte mi još vremena."
10.:
„Zbog nedavnih značajnih fluktuacija u cenama kriptovaluta, moramo privremeno da pregledamo sve transakcije na čekanju, uključujući povlačenja, kako bismo osigurali da imamo neophodna sredstva za efikasnu obradu nerešenih transakcija.
Budite uvereni da je ovaj pregled mera predostrožnosti za zaštitu vaših transakcija i obezbeđivanje neometanog procesa kada se situacija stabilizuje. Mi marljivo radimo na rešavanju ovog pitanja i obaveštavaćemo vas o statusu vašeg povlačenja."
12.:
"još uvek čekam odgovor tima"
14.:
"Moj tim nema ažuriranja."
17.:
„Izvinjavamo se zbog kašnjenja u isplatama i obavestićemo vas čim dobijemo odgovor od relevantnih odeljenja."
20.:
„Kontaktirao sam svoj tim povodom vašeg slučaja. Oni obrađuju povlačenje i uskoro će biti završeno.
Izvinite zbog neprijatnosti. Mislim da ste veliki igrač i uvek vam je potreban novac da biste igrali."
21.:
„Još uvek nemam vesti"
Ja sam strpljiva osoba, ali obrazloženje iza čekanja nije prihvatljivo. Kažu da čekaju odgovore od provajdera, onda su to cene kriptovaluta, zatim su kašnjenja, onda je rizik, onda je odobreno, ali nekoliko dana kasnije još uvek se čeka. Ja sam zbunjen.
Nikada nisam imao problema sa Hunni-jem pre ovog povlačenja (prethodno sam povlačio veće iznose!) Tako da sam veoma zbunjen zbog čega sam u ovom konkretnom trenutku dugo čekao!
(First of all my address is not US but CasinoGuru won't let me change it)
I made two withdrawals on HunnyPlay, first for 21128 USDT on the 3rd of August 2024, second for 5.8 ETH on the 12th of August. Both of these have been pending since then.
I have been given excuse after excuse, here are the quotes:
6th:
"The withdrawal will be successful when the Risk team completes the progress check"
"we must take time with Provider also"
7th:
"We are waiting for a response from the supplier. Please give me more time."
10th:
"Due to the recent significant fluctuations in cryptocurrency prices, we need to temporarily review all pending transactions including withdrawals, to ensure we have the necessary funds to process outstanding transactions effectively.
Please be assured that this review is a precautionary measure to safeguard your transactions and ensure a smooth process once the situation stabilizes. We are working diligently to resolve this matter and will keep you updated on the status of your withdrawal."
12th:
"still waitting for team response"
14th:
"My team doesn’t have any update."
17th:
"We do apologise for the delay in payouts, and will update you the moment we have a response from the relevant departments. "
20th:
"I have contacted my team about your case. They are processing the withdrawal and it will be completed soon.
Sorry for the inconvenience. I think you are a big player and always need money in your balance to play."
21st:
"I still have not any news yet"
I am a patient person but the reasoning behind the waiting is not acceptable. They say they are waiting for responses from provider, then it's crypto prices, then it's delays, then it's risk, then it's approved but days later it's still pending. I am baffled.
I never had an issue at Hunny before this withdrawal (I withdrew larger amounts previously!) so I am very confused as to why this specific time I am placed on pending for long!
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