18. avgust: Tražio sam očekivani vremenski okvir.
19 Avgust: Poslao sam ....
21. avgust: Poslao sam podsetnik o svom pitanju.
Rekli su da proverim.
22. avgust: Dobio sam sledeće
dragi ***
Nadam se da će vas ova poruka dobro naći.
Pišem da potvrdim da sam primio obaveštenje našeg tima u kojem se navodi da će rezultati procesa i plan povlačenja biti ažurirani do sutra, u petak, 23. avgusta. Cenim vašu blagovremenu komunikaciju i radujem se novostima.
Obavestite me da li su sa moje strane potrebni dodatni koraci ili su potrebne dodatne informacije. Hvala vam na pažnji prema ovom pitanju.
Srdačan pozdrav,
23. avgust: Poslao sam „Da pogodim da ima nekih kašnjenja i moram da sačekam do ponedeljka"
Poslali su: „Izvinjavam se što tim još uvek nije dao odgovor koji smo danas očekivali. Aktivno radim na ubrzanju njihovog odgovora. Rezultat i plan povlačenja mogu biti odloženi, zbog čega mi je žao. Molim vas, dozvolite mi do sledećeg ponedeljka da dobijem nazad sa potrebnim informacijama."
25. avgust (ponedeljak): poslao sam „Sada je ponedeljak"
dobio sam:
„Dragi ***,
Duboko se izvinjavamo zbog kašnjenja koje ste doživeli sa povlačenjem. Razumemo koliko ova situacija mora da bude frustrirajuća i iskreno cenimo vaše strpljenje tokom ovog perioda.
⏳ Naš tim je pažljivo pregledao sve transakcije na čekanju i želimo da vam pružimo novosti. Kašnjenje je prvenstveno zbog neophodnog procesa verifikacije kod naših dobavljača igara, posebno za veće dobitke. Pored toga, nedavne fluktuacije u cenama kriptovaluta zahtevale su od nas da preduzmemo dodatne mere predostrožnosti, što je dodalo neko vreme našem procesu. Štaviše, naišli smo na sporije odgovore od očekivanih od naših eksternih provajdera, koji pomažu u autentifikaciji nedavnih dobitaka.
🛡 Iako su ovi faktori doprineli kašnjenju, budite sigurni da obrada vašeg povlačenja ostaje naš glavni prioritet. Blisko sarađujemo sa svim uključenim stranama kako bismo ubrzali ovaj proces.
🎯 Da bismo pokazali našu posvećenost rešavanju ovog problema, ako vaše povlačenje ne bude obrađeno do 30. septembra 2024. godine, oslobodićemo 10% iznosa za povlačenje na čekanju kao gest dobre volje. Preostali iznos će biti bezbedno dostupan na vašem nalogu i možete zatražiti novo povlačenje kada ažuriramo plan obrade.
Razumemo da je ova situacija daleko od idealne i iskreno se izvinjavamo za sve neprijatnosti koje može izazvati. Naš tim je u potpunosti posvećen rešavanju ovog problema što je pre moguće, a mi ćemo vas obaveštavati.
Hvala vam na strpljenju i razumevanju.
Srdačan pozdrav,
HunniPlai tim"
Ne mogu ovo više da shvatam ozbiljno. Povlačenje od 10% nakon 30. septembra kao gest dobre volje. Čekam od 26. jula.
Kako predstavnik Kazina zna da postoji aktivna žalba?
18 Augustus : I asked for an expected timeframe.
19 Augustus: I sent …..
21 Augustus: I sent a reminder about my question.
They said let me check.
22 Augustus: I received the following
Dear ***
I hope this message finds you well.
I am writing to confirm that I have received our team’s notification indicating that the results of the process and the withdrawal plan will be updated by tomorrow, Friday, August 23rd. I appreciate your timely communication and look forward to the updates.
Please let me know if there are any additional steps required from my side or if further information is needed. Thank you for your attention to this matter.
Best regards,
23 Augustus: I sent "Let me guess there are some delays and I have to wait till Monday"
They sent: "I apologize that the team has not yet provided the response we were expecting today. I am actively working to expedite their reply. The result and withdrawal plan might be delayed, which I regret. Please allow me until next Monday to get back to you with the necessary information."
25 Augustus (Monday): I sent " Now its Monday"
I received:
"Dear ***,
We deeply apologize for the delay you’ve experienced with your withdrawal. We understand how frustrating this situation must be, and we genuinely appreciate your patience during this time.
⏳Our team has been diligently reviewing all pending transactions, and we want to provide you with an update. The delay is primarily due to the necessary verification process with our game providers, particularly for larger winnings. Additionally, recent fluctuations in cryptocurrency prices have required us to take extra precautionary steps, which has added some time to our process. Furthermore, we have encountered slower-than-expected responses from our external providers, who are assisting in authenticating recent winnings.
🛡 While these factors have contributed to the delay, please rest assured that processing your withdrawal remains our top priority. We are working closely with all involved parties to expedite this process.
🎯 To show our commitment to resolving this issue, if your withdrawal is not processed by September 30th, 2024, we will release 10% of the pending withdrawal amount as a gesture of goodwill. The remaining balance will be securely available in your account, and you can request a new withdrawal once we update the processing plan.
We understand this situation is far from ideal, and we sincerely apologize for any inconvenience it may cause. Our team is fully committed to resolving this as quickly as possible, and we will keep you updated.
Thank you for your continued patience and understanding.
Best regards,
HunnyPlay Team"
I cannot take this serious anymore. A 10% withdrawal after 30 September as a gesture of goodwill. I have been waiting since 26 July.
How does the Casino representative know there is an active complaint?
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