Dragi shmav,
Međutim, to ne isključuje opciju da je drugi povezani nalog mogao biti registrovan sa iste IP adrese koristeći drugi uređaj.
U suštini, to nije samo sumnja, to je činjenica. Kao što sam pomenuo, postoje dokazi koji pokazuju da su oba naloga koristila istu IP adresu tokom svojih registracija. Pošto ste spomenuli da koristite samo svoj računar i kućni internet (bilo putem kabla ili vi-fi-a - zaštićeni lozinkom ili zaštićeni na neki drugi način), vrlo su male šanse da bi drugi nalog bio registrovan sa iste IP adrese bez vašeg znanja . Stoga bi nam zaista trebalo objašnjenje.
Koliko dugo živite na sadašnjoj adresi? Da li je moguće da ste se tamo preselili u julu 2022. ili kasnije? Ako jeste, možete li to nekako dokazati? Ako ne, bili bismo veoma zahvalni na objašnjenju.
Što se tiče dokaza iz kazina, objasnio sam šta mogu da vidim u datim podacima - potpuno ista IP adresa je korišćena prilikom registracije oba naloga, i najmanje ista poslednja 2 bonusa za ponovno učitavanje su korišćena na oba naloga. To znači da su oboje bili potpuno aktivni u isto vreme.
Nažalost, nemamo dozvolu da pružimo igračima dokaze dobijene od kazina. U slučaju da insistirate na pružanju relevantnih dokaza, preporučujem da se direktno obratite ADR-u ili MGA kazina. Kazino treba da im obezbedi sve što je potrebno, a onda ih možete pitati za tačne detalje.
Što se tiče KIC-a oba naloga - pokušaću da pitam kazino o tome, i obavestiću vas kada budem imao bilo kakve novosti. Ali – kako možete da zamislite dalje postupanje ako drugi nalog odbije da to izvrši ili uopšte ne odgovori kazinu?
Dear shmav,
However, it does not rule out the option that another linked account could have been registered from the same IP address using a different device.
Basically, that is not only a suspicion, that is a fact. As I mentioned, there is evidence showing that both accounts used the same IP address during their registrations. Since you mentioned that you use only your computer and home internet (either via cable or wi-fi - password-protected or protected by other means), there is very little chance that another account would have been registered from the same IP without your knowledge. Therefore, we would really need an explanation.
How long have you been living at your current address, please? Is it possible that you moved there in July 2022 or later? If yes, can you prove it somehow? If not, we would highly appreciate the explanation.
As for the evidence from the casino, I explained what I can see in the provided data - exactly the same IP address was used upon registrations of both accounts, and at least the same last 2 reload bonuses were used in both accounts. It means they both were fully active at the same time.
Unfortunately, we have no permission to provide players with evidence received from casinos. In case you insist on providing the relevant evidence, I recommend you turn to the casino's ADR or MGA directly. The casino should provide them with everything necessary, and then you can ask them for exact details.
Regarding the KYC of both accounts - I will try to ask the casino about it, and I will inform you once I have any news. But - how do you please imagine further proceeding if another account refuses to perform it or does not reply to the casino at all?
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