Hvala vam na pruženim dokazima, IceBet kazino.
Dragi andandjonnik,
Dobili smo dokaz od kazina da vam je poslata e-poruka u vezi sa zatvaranjem vašeg Allreels naloga. Ova komunikacija je poslata na vašu adresu e-pošte na isti način kao i svaka druga prepiska. Iako nismo sigurni zašto nije prisutan u vašem prijemnom sandučetu, ne možemo odbaciti mogućnost da ste možda nehotice izbrisali imejl. Bez obzira na to, kazino nam je dostavio dokaz o njegovom slanju na vašu adresu e-pošte.
Prilikom registracije u IceBet kazinu, dali ste izmenjene informacije (posebno u vezi sa vašom e-poštom, gradom sa dodatnom rečju i izmenjenom adresom stanovanja), čime ste zaobišli mehanizam blokiranja sistema i registrovali se u suprotnosti sa propisima projekta.
Ovo objašnjava zašto sistem kazina nije odmah označio vaše naloge. Mada, kazino je od tada ojačao svoj sistem kako bi sprečio takve pojave u budućnosti. Od ključne je važnosti da shvatite da kazino ne snosi odgovornost za kreiranje novog naloga ako pokušate da zaobiđete ograničenja još jednom, niti za eventualne gubitke.
Štaviše, u prerogativu kazina je da zatvori vaš nalog u bilo kom trenutku, raskine Uslove korišćenja i dostavi pismeno obaveštenje putem kontakt podataka navedenih u vašem nalogu. Nakon izmirenja svih finansijskih obaveza (ako ih uopšte ima) u vezi sa vašim prethodno normalno otvorenim računima, kazino zadržava ovlašćenje da zatvori vaše račune po svom nahođenju. Ova politika je u skladu sa industrijskim standardima u većini kazina.
Neophodno je da vam skrenemo pažnju na specifično pravilo navedeno u e-poruci:
„Kazino nije odgovoran za otvaranje novog naloga za vas ili za bilo kakve gubitke koje možete imati nakon otvaranja novog naloga. Zadržavamo pravo da u bilo kom trenutku zatvorimo nalog kreiran kršenjem ovih pravila."
Što se tiče upućivanja na crnu listu, ona obično služi za interne svrhe. Kazino timovi imaju mogućnost, ali ne i obavezu, da vas eksplicitno obaveste o tome.
Ipak, sada ste obavešteni o njegovom postojanju.
Uz sve ovo što je rečeno, glavni razlog za blokiranje vašeg naloga kako je naveo kazino tim je:
Odeljenje rizika Icebet kazina izvršilo je detaljan pregled vašeg kazino naloga sa korisničkim imenom "MIRAIN". Račun "MIRAIN" - nije prošao bezbednosnu proveru kazina.
Nažalost, nakon prikupljanja svih potrebnih informacija, primorani smo da odbijemo ovu žalbu jer je kazino tim postupio u skladu sa svojim utvrđenim pravilima.
Žao nam je što ovom prilikom nismo mogli biti od veće pomoći. Ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom u budućnosti, slobodno nas kontaktirajte.
Srdačan pozdrav,
Michal
Casino Guru
Thank you for the provided evidence, IceBet Casino.
Dear andandjonnyx,
We have received evidence from the casino that an email concerning the closure of your Allreels account was sent to you. This communication was sent to your email address in the same manner as any other correspondence. While we're uncertain why it's not present in your inbox, we can't dismiss the possibility that you may have inadvertently deleted the email. Nonetheless, the casino has furnished us with evidence of its sending to your email address.
Upon registering with IceBet Casino, you provided altered information (particularly concerning your email, city with an additional word, and modified residential address), thereby circumventing the system's blocking mechanism and registering in violation of project regulations.
This explains why your accounts were not immediately flagged by the casino's system. Although, the casino has since bolstered its system to prevent such occurrences in the future. It is crucial to understand that the casino bears no responsibility for creating a new account should you attempt to circumvent restrictions once more, nor for any resulting losses incurred.
Furthermore, it is within the casino's prerogative to close your account at any time, terminate the Terms of Use, and furnish written notice via the contact details provided in your account. Following the settlement of all financial obligations (if they are any at all) related to your previously normally opened accounts, the casino retains the authority to close your accounts at its discretion. This policy aligns with industry standards across most casinos.
It is imperative to bring to your attention a specific rule outlined in the email:
"The casino is not responsible for opening a new account for you or for any losses you may incur after opening a new account. We reserve the right to close an account created in violation of these rules at any time."
Regarding the reference to a blacklist, it typically serves for internal purposes. The casino teams have the option, although not the obligation, to explicitly inform you of this.
Nevertheless, you have been now informed about its existence.
With all this being said, the main reason for blocking your account as specified by the casino team is:
Icebet Casino's risk department has conducted a detailed review of your casino account with the username "MIRAIN". Account "MIRAIN" - did not pass the casino security check.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint as the casino team acted within its established rules.
We are sorry We could not be of more help on this occasion. If you run into any issues with this or any other casino in the future, please do not hesitate to contact us.
Best regards,
Michal
Casino Guru
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