Od igrača su zatražena dodatna dokumenta za verifikaciju njenog naloga. Igrač je potvrdio da je problem rešen.
Moj problem je što igram sa ovim momcima dugo vremena, već sam verifikovan sa njima, u redu, prošle su godine od kada sam igrao sa njima, sada sam koristio Visa debit sa njima nekoliko puta i sve iznenada kao jer uvek koristim interakciju sa svakim transferom u redu ne koristim Visa debit ali par puta jesam, ali sada me traže dokaz da je ova Visa debitna kartica u redu i šta nema smisla i ja izgubio sam Visa debit ovo je bilo pre godinu dana i traže sliku pasoša i dokaz onih koje imam kao sliku tog Visa zaduženja i nema nikakvog smisla zašto bi me pitali o stvarima koje su se desile kao davno sam odlučio da deponujem sa svojim Visa zaduženjem jednom kada su došli sa istog bankovnog računa koji uvek koristim kada uplaćujem novac u taj kazino sa interakcijom u redu Ne koristim Visa toliko i to je bio par puta kada sam to uradio ljudi su izgubili svoje bankovne kartice ionako me traže sliku za pasoš dok iznenada ni slika za pasoš nema nikakvog smisla jer sam već verifikovan, već sam bio u redu, već sam pobedio novac od njih Već sam podigao novac od njih sam napravio mnogo depozita i njima tako da sam osvojio novac u redu 9. aprila sam potpuno i potpuno šokiran što sam kada sam napravio povlačenje video da je moje povlačenje odbijeno Pitao sam ga u čemu je problem i rekli su da treba da im dostavim dokaz o bankovnoj kartici ili kartici u redu sa digitalizovanom fotografijom ili slikom i slikom za pasoš ili bilo šta drugo od pre godinu dana od 1. juna 2022. Vi se zezate ili šta slično ovome nema nikakvog smisla što tražite od mene da vam dostavim dokumentaciju sa kojom koristim svoj Visa debit i više nemam Visa debit, to mi nema nikakvog smisla jer Bio sam sa ovim momcima godinama, kao što sam rekao, tako da sam veoma, a oni su rekli da ne mogu, ne mogu da me verifikuju ili da mi daju moj novac osim ako im ne dam kartice koje čak i ne postoje i a to se desilo pre godinu dana imam snimke sa svega što sam rekao, nema nikakvog smisla kako me traže za ove stvari sada sam već verifikovan. Mogu reći da mogu da vam pokažem slike verifikacije. Pokazaću vam slike snimaka ekrana za koje traže da im dam karticu koja ne postoji, a ovo je pre godinu dana, ne pitaju me o početnim depozitima koje sam napravio 9. aprila u redu za interakciju sa svakim transferom koji sam napravio za 35 dolara i osvojio sam 1259 dolara u redu, ne razumem zašto mi zadržavaju ovo i rekli su da ne mogu da mi ga daju osim ako im ne dam pasoš i dokaz o toj dokumentaciji od pre godinu dana da li to ima ikakvog smisla ne pa mi treba ovo da se reši jer ovo nije u redu ono što mi rade i pobedio sam pošteno i pošteno. Jesam napravio depozit od 35 dolara. dokumentaciju o depozitu napravljenom sa mojim Visa zaduženjem pre godinu dana ili ne mogu da mi daju svoj novac, molim vas. Znam da morate da brinete o mojim slučajevima ranije i da ste bili veoma dobri u tome i vi ste mi osvojili moj novac Ne mogu da se nosim sa ovim, ovo je nestvarno
My problem is I've been playing with these guys for a long time I've already been verified with them okay it's been years since I've been playing with them now I used my Visa debit with them a few times and all of a sudden now like cuz I always use interact each transfer okay I don't use Visa debit but couple of times I have but now they're asking me for proof of this Visa debit card okay and which what doesn't make any sense and I lost my Visa debit this was like a year ago and they're asking for passport picture and proof of those I have like a picture of of that Visa debit and it doesn't make any sense why would they be asking me about things that happened like a long time ago I decided to deposit with my Visa debit one time they came from the same bank account that I always use when I deposit money to that casino with interact okay I don't use Visa that bit and that was the few couple times that I did people lose their bank cards anyways they're asking me for a passport picture while sudden a passport picture doesn't make any sense either because I'm already verified I'm already kyc'd okay I've already won money from them I've already made withdrawals from them I made lots of deposits to them as well so I have won money okay on April 9th I'm completely and utterly shocked that when I made the withdrawal I saw that my withdrawal was rejected I asked him what the problem was and they said I need to provide them proof of a bank card or a card okay with I digitalized photo or a picture and of a passport picture or whatever from a year ago from June 1st 2022 I'm like are you guys kidding me or what like this doesn't make any sense you're asking me to provide you documentation that I use my Visa debit with and I don't have my Visa debit anymore it doesn't make any sense to me because I've I've been with these guys for years like I said so I'm just very and they said they cannot they can't verify me or give me my money unless I provide them with cards that don't even exist and and that happened a year ago I have screenshots from everything that I said to me it doesn't make any sense how they're asking me for these things now I'm already verified I could say I could show you pictures of the verification I'm going to show you pictures of the screenshots that they're asking me to give them a card that doesn't exist and this is a year ago they're not asking me about the initial deposits that I made April 9th okay for the interact each transfer I made for $35 and I won $1,259 okay I don't understand why they're withholding this for me and they said they can't give it to me unless I provide them with a passport and with a proof of that documentation from a year ago does that make any sense no so I need this resolved because this is not right what they're doing to me and I did win fair and square I did make a deposit of $35 I made an interact to deposit and they want documentation of a deposit made with my Visa debit a year ago or they can't let me have my money please I know you guys have to care of my cases before and you guys were very good at it and you guys have won me my money I can't deal with this this is unreal
Dragi Sveets55,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Imajte na umu da je KIC veoma važan i suštinski proces, tokom kojeg kazino osigurava da se novac pošalje pravom vlasniku. Nijedan od ozbiljnih i licenciranih kazina ne shvata olako KIC.
Imajte na umu da kazina mogu tražiti dodatne dokumente kako bi završili postupak verifikacije. Da li sam dobro razumeo da kazino od vas traži da date selfi sa važećim pasošem? Da li postoji neki dokument koji potvrđuje da je Visa kartica izdata na vaše ime ili da ste obavestili banku da ste izgubili karticu? Da li ste u mogućnosti da date ove dokumente kazinu?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear Sweets55,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.
Please note casinos can ask for supplementary documents in order to complete the verification procedure. Do I understand correctly the casino asks you to provide a selfie with a valid passport? Is there any document confirming the Visa card was issued in your name or that you informed your bank that you lost the card? Are you able to provide these documents to the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
činjenica je da je u redu možete videti na svim snimcima ekrana koje imam imam čak i više u redu Verifikovan sam, možete videti sliku koju sam postavio tamo, zelena je koja je bila pre mnogo godina u redu i možete da vidite drugu snimci ekrana na kojima sam bio ja sa dugom kosom, tako da znate koliko sam dugo bio tamo. Igrao sam tamo godinama, u redu, tako da je da me zapravo traže dokumentaciju za moj Visa debit je zapravo prilično uznemirujuće s obzirom da ja pobedio sam sa njima toliko puta znaš da ne toliko puta, ali dovoljno puta da kažeš da znaš da je ovo smešno. Pitaju me u vezi nečega što sam deponovao na sopstveni Visa debit, a drugi tražio sliku za pasoš koja nije ima bilo kakvog smisla jer je moja slika prihvaćena sa mojom važećom ličnom kartom, to je ista stvar na istoj osobi isti bankovni račun pitaju za bankovnu karticu Visa debitna kartica u redu koju sam izgubio i žele dokaz o toj kartici to je kao Ne mogu da učinim da nešto postoji kada ne postoji znaš na šta mislim ako sam izgubio karticu Izgubio sam karticu kako da pružim nešto što je izgubljeno znaš i eto vidiš i na snimku ekrana da on piše da mi kažeš da ti obično finansijske institucije dozvoljavaju ili ti daju neke istekle kartice ili izgubljene kartice što nema nikakvog smisla, pitao sam se da li si ozbiljan kao da ne znam koja finansijska institucija to radi, ali ti možeš' ne samo da napravim nešto od ničega, ovo je sve od pre godinu dana što su tražili od mene i možete videti na snimku ekrana u redu da sam im jasno dao svoj bankovni izvod u redu od 1. juna 2022. to je ono što je želeo pa sam to dao Nisam morao jer je to bilo od pre godinu dana, ali sam ipak dao tu transakciju taj depozit koji sam dao u redu. U redu. Učitao sam i taj dokument i takođe sam postavio dokument od 9. aprila gde sam položio 35 dolara i dobio sam 1,255 dolara videćete i na snimku ekrana da kaže da je odbijen svaki put kada povučem i neće mi pustiti novac dok ne obezbedim nepostojeću bankovnu karticu koja nema nikakvog smisla od pre godinu dana kada sam bio sa njima nekoliko godina u istoriji plaćanja mogli biste da vraćate nazad stranice na duže vreme mislim sa njima nekoliko godina u istoriji plaćanja mogli biste da vraćate nazad stranice na duže vreme mislim da čak i pogledate slike na kojima me možete videti sa kratkom i dugom kosom nema razloga da lažem nemam razloga da lažem mislim, vi momci, pomozite mi pre nego što nemam šta da krijem. Reći ću vam direktno da ovo nije u redu. nezakonito šta rade u redu ne plaćaju mi moj novac i traže dokumentaciju od pre godinu dana, a ne za sadašnji datum što bi trebalo da se desi jer ako mi je dozvoljeno da koristim svoju debitnu karticu s obzirom da sam Verifikovano sam i igram tamo godinama zašto moram da pružim dokaz sada kao što me odjednom pitaju da to nema smisla za mene pa sam izuzetno uznemiren jer sam već verifikovao sam ga, već sam bio u redu, a ovo mi je kao da me zbuni da mi neće platiti osim ako im ne daju pasoš koji znaš, a onda u roku od 3 dana od razgovora o, naterali su me Osećam se kao da dobijam svoj novac znaš da su bili kao da da da ne brini radimo na tome za ove stvari treba vremena samo ne brini radimo na tome ove stvari zahtevaju vreme mi smo samo verifikuje vaša dokumenta i onda ovaj tip izađe sa ovim. Bio sam kao ne, ne morate da se šalite, ja sam kao da vi nemate pravo da me tretirate ovako Osećam se kao da sam diskriminisan jer ono što ja ne radim nemam pasoš jer ne putujem zato što živim u Montrealu Kvebek Kanada Žao mi je ali mislim uvek imam problem sa ovim momcima, dobro, jasno se vidi da trošim mnogo novca tamo i I ja sam podigao novac odatle i tamo sam takođe verifikovan, ali ne razumem zašto žele nešto od pre više od godinu dana, mislim, to jednostavno nema nikakvog smisla i zakon je da znaš da ako si već kic'd da, dozvoljeno im je da traže dokumentaciju sigurno, ali za dokumentaciju pre više od godinu dana bilo bi to za dokumentaciju za sada ne više od godinu dana, tako da oni samo izmišljaju izgovore, a ja sam veoma ljut i uznemiren i samo želim svoj novac i nikada se više neću igrati sa ovim ljudima jer ovo je kao Prsten oko Rosie znaš da ne možeš nigde da stigneš sa kojim sam već razgovarao neću da razgovaram, ali ja sam sa kojima smo već razgovarali neće razgovarati, ali već sam poslao e-poruku timu za podršku. Takođe sam poslao imejl dobavljaču licence za igre koji imaju Veoma sam ozbiljan kada ovo kažem jer znate da sam takođe uputio žalbu vi momci o njima jer znam da ovo shvatate veoma ozbiljno i poštujete svoje klijente, divim se tome, hvala vam puno na pomoći
the fact of the matter is okay you can see from all the screenshots that I have I even have more okay I've been verified you can see the picture that I uploaded there it's in green that was years ago okay and you can see the other screenshots that was me with long hair so you know how long I've been there for I've been playing there for years okay I'm so for them to actually ask me for documentation for my Visa debit is actually quite disturbing considering I've won with them so many times you know like not so many times but enough times to say you know like this is ridiculous I'm getting questioned about something that I deposited with my own Visa debit another asking for a passport picture which doesn't make any sense either because my picture was accepted with my valid identification card it's the same thing on the same person same bank account they're asking about a bank card a Visa debit card okay that I lost and they want proof of that card it's like I cannot make something exist when it doesn't exist you know what I mean like if I lost the card I lost the card how am I supposed to provide something that's lost you know and lo and behold you can see in the screenshot too he's writing to me telling me that usually financial institutions let you or are they provide you with some expired cards or lost cards which doesn't make any sense I was like are you serious like I don't know what financial institution does that but you can't just make something out of nothing this is all from a year ago they've asked me to and you can see in the screenshot okay that I clearly provided them with my bank statement okay from June 1st 2022 that's what he wanted so I provided it I didn't have to because it was from a year ago but I still provided that transaction that deposit that I had made okay to them okay I uploaded that document too and I also uploaded document from April 9th where I deposited $35 okay and I won $1,255 you'll see also in the screenshot that it says it has been rejected every time I withdraw and they will not release my money until I provide a non-existent bank card which makes absolutely no sense from a year ago when I've been with them for several years in the payment history you could press back back back pages for a long long time I mean with them for several years in the payment history you could press back back back pages for a long long time I mean considering even look at the pictures you can see me with short hair and long hair there's no reason for me to lie I have no reason to lie I mean you guys help me out before I have nothing to hide I'll tell you straight up this is not right it's illegal what they're doing okay they're not paying me my money and they're asking me for documentation from a year ago not for the present date which should be happening because if I'm allowed to use my debit card considering I'm verified and I've been playing there for years why do I have to provide proof now like all of a sudden now they ask me it doesn't make any sense to me so I am extremely upset because I've I'm already verified him I've already been kyc'd okay and this is this is like baffled lean to me that they won't pay me unless they provide them with a passport you know and then after within 3 days of the conversation oh they made me feel like I was getting my money you know they were like yeah yeah don't worry we're working on it these things take time we're just don't worry we're working on it these things take time we're just verifying your documents and then this guy comes out with this I was like no no you got to be kidding me I'm like you guys have no right to treat me like this I feel like I'm being discriminated against because what I don't have a passport because what I don't travel because why I live in Montreal Quebec Canada I'm sorry but I mean I'm always have a problem with these guys okay you can clearly see that I spend a lot of money there and I also withdrew money from there and I'm also verified there but why they want something from over a year ago is beyond me I mean it just doesn't make any sense and the law is you know like if you already are kyc'd yes they're allowed to ask for documentation for sure but for documentation over a year ago it would it would be for a documentation for the present not over a year ago so they're just making up excuses and I'm just very angry and upset and I just want my money and I'm never going to play with these people again because this is it's like Ring around the Rosie you know you can't get anywhere I've already talked to will not talk to but I've already talked to will not talk to but I've already sent an email to the support team on I also sent an email to the gaming license provider that they have I'm very serious when I say this because you know I also made complaint to you guys about them because I know you take this very serious and you respect your customers I admire that thank you very much for your help
izvini Tomas nisam završio ako vam treba još nešto od mene. Imam još mnogo snimaka ekrana i mislim, znate kao što sam rekao, samo je veoma uznemirujuće što traže da se nešto desi pre godinu dana i što sam ja uplaćivao u kazino moj sopstveni novac sa sopstvenog bankovnog računa mislim da ako sam verifikovan i već igram tamo godinama, mislim da mi je dozvoljeno da koristim svoj Visa debit i nema problema, ali zašto me nisu ispravno pitali onda i tamo ko je to Visa debit ili bilo kakva dokumentacija tada zašto me pitaju za godinu dana i nema smisla ni za pasoš, jasno se vidi da sam verifikovan na svojoj slici dao sam i izvod iz banke da hteli su i to je bankovni izvod koji je zaokružen crnom bojom, mogli ste da vidite da i ja ne mogu da dam karticu jer kao što sam rekao izgubio sam je, ali to je pre godinu dana, ovo je ono što pokušavam da dobijem pre godinu dana. Govorim o današnjem danu kada sam osvojio novac 9. aprila 2023. i želim da podignem svoj novac i odbijen je jer traže dokaz o dokumentaciji od pre godinu dana za ono što sam verifikovan sa vama kako dugo i tražiš dokumentaciju da bih mogao da dobijem svoje povlačenje da li ti to ima smisla ne, meni to nema smisla i odbijam da im dozvolim da me šetaju ovako ovo nije u redu ja ne U svakom slučaju znam da radite odličan posao i poštujem vas zbog toga što ste neverovatni u onome što radite i zato dolazim kod vas, pa ako vam treba još nešto, javite mi i znate kao što sam rekao da ste veoma tužni znam kao s obzirom na to kao u Montrealu, Kvebek Kanada, upravo smo imali lepu oluju i znaš da joj je nestalo hidroelektrične energije morali smo da preživimo na hladnoći bez toplote, bez vode, sva hrana je izbačena iz frižidera, ne dobijamo nadoknadu za našu hranu iz naše vlade, tako da je činjenica da kada sam u subotu stavio tih 35 dolara u redu, bio sam kao da sam bio tako srećan jer kada sam pobedio mislio sam da ću samo da uhodim svoj frižider, znaš da je to sve što sam želeo da uradim i učinilo mi je da se osećam tako dobro što znam da je, znaš, ali oni su to upravo iščupali iz mene, znaš kao da nisu morali da pate tih dana skoro nedelju dana bez snage, ništa i onda zadaju mi probleme zbog nečega pre više od godinu dana nikada nije bilo problema pre godinu dana oni ionako prave problem ni za šta, ja samo želim svoj novac i to je uglavnom to i zaista vas cenim i ako treba ti još nešto za mene, kao što sam rekao, javi mi u redu, samo sam jako pod stresom jer nemam hrane u svojoj kući zbog ovog nestanka struje i znaš da prolazim kroz to i onda znaš da ću imati novac na čekanju i da Mogao bih da pipam frižider znaš da mi to jednostavno nema smisla kako bi ljudi mogli biti tako da znaš bezdušnu nevinost gde znaju šta sam već kic Već sam verifikovan zašto tražiš od mene nešto a pre godinu dana trebalo bi da bude za današnji dan i to su činjenice, hvala vam još jednom cenim ako vam treba još nešto javite mi
sorry Thomas I wasn't finished if you guys need anything more from me I have lots more screenshots and I mean you know like I said it's just very disturbing that they're asking for something to happen a year ago and that I used to deposit into the casino my own money from my own bank account I mean like if I've been verified and already been playing there for years I think I'm allowed to use my Visa debit and no problem but why didn't they ask me right then and there who's Visa debit was it or any documentation back then why are they asking me a year from now and doesn't make sense also for a passport you can clearly see that I was verified in my picture I also provided the bank statement that they wanted and that's the bank statement that circled in Black you could see that too I can't provide the card because like I said I lost it but it's a year ago this is what I'm trying to get at it's a year ago I'm I'm talking about the present day where I won money April 9th 2023 and I want to withdraw my money and it got rejected because they want proof of documentation of a year ago for what I've been verified with you guys for how long and you're asking for documentation so I can get my withdrawal does that make sense to you no it doesn't make sense to me and I refuse to to let them walk all over me like this this is this is not right I no anyways I know you guys do a great job and I respect you for that you guys are amazing at what you do and that's why I come to you so if you need anything else please let me know and you know like I said it's very sad you know like considering like in Montreal Quebec Canada we just had a nice storm and you know it it took out her hydroelectricity we had to survive in the cold with no heat no water all our food was thrown out of our fridge we don't get reimbursed for our food from our government so the fact of the matter is when I put that $35 in okay on Saturday I was like I was so happy because when I won I was like thinking I'm just going to stalk my fridge up you know that's all I wanted to do and it made me feel so good to know that yay you know like but they just ripped that from me you know like they didn't have to suffer for those those days almost a week with no power no nothing and then they're giving me trouble for something over a year ago there was never any any problem a year ago they're just making a problem for nothing anyways I just want my money and that's pretty much it and I really do appreciate you guys and if you need anything else for me like I said let me know okay I'm just very stressed out because I have no food in my house because of this power outage and you know going through that and then knowing that I will have money pendings and that I could be feeling up my fridge you know it's just doesn't make any sense to me how people could be so you know heartless innocence where they know what I'm already kyc I'm already verified why are you asking me for something a year ago it should be it should be for the present day and that's the facts thank you again I appreciate it if you need anything else let me know
Zdravo Tomas, ovo je moj bankovni izvod iz juna, dobro, a odmah pored njega je kada sam ušao u svoju istoriju plaćanja, stavio si ih jednu pored druge i vidiš od 2022. godine u redu da se sve poklapa sa onim što govorim, u redu, kao da nije nema nikakvog smisla kao da sam koristio svoj komad dip it vov, ali pre godinu dana ionako znate na šta mislim, evo dve slike i evo izvoda iz banke koji sam dao za njih samo da bih mogao da im dokažem da sam reći je istina iako je to bilo pre godinu dana
Hi Thomas here is my bank statement from June okay first and right beside it is when I went into my payment history you put them side by side and you see from the year 2022 okay that everything coincides with what I'm saying okay like it doesn't make any sense like I used my piece of dip it wow but a year ago you know what I mean anyways here's the two pictures and here's the bank statement I brought up for them just so I could prove to them that what I'm saying is the truth even though it was a year ago
zdravo, Thomas Curacao egaming mi je poslao e-mail i gle i gle, nateraće CCRG da ga pogleda i da ne spominjem da su mi rekli da vidim da li je kazino registrovan ili licenciran. da ono što vidite tamo piše da nisu licencirani da njima upravlja Antillphone, ali postoje četiri glavne licence u redu i ja znam Antillphone, ali to je ionako kao lažnjak ili varalica. Znam da imam neke druge stvari da vam pokažem jer šta je momak mi je govorio u kazinu da je bio krajnje bez kontakata da nije imalo smisla to što je govorio i rekli su da ja definitivno imam slučaj i da je to što oni rade apsolutno netačno za mene, tako da sam ja pokazaću vam neke mejlove koje sam poslao, kao i snimke ekrana šta je rekao agent (Ben) u ćaskanju uživo. Bio je nepristojan. Srećan sam da mi je ceg uzvratio i bio je ozbiljan u vezi sa onim što su rekli. Dakle, ovi momci se ponašaju kao da je dobro, ali ne.
hi Thomas Curaçao egaming had sent me an email and lo and behold they are going to have ccrg take a look at it and not to mention they told me to see if the casino was registered or licensed anyways I put the Uriel in there and I got that what you see there it says unlicensed they're they're handled by Antillphone but there's four Master licenses okay and I know Antillphone but it's it's like a fake or imposter anyways I know I have some some other things to show you because what the guy was saying to me at the casino was extremely out of contacts it didn't make any sense what he was saying and they said that I definitely do have a case and that what they're doing is absolutely incorrect to me so I'm going to show you some emails that I sent as well as screenshots of what the agent (Ben) on live chat said. He was rude. I'm happy ceg wrote me back and was serious about what they had said. So these guys act like there good but there not .
Zdravo Tomas, još uvek nisam uplaćena činjenica da žele moju bankovnu karticu i činjenica da traže od mene da izdam nešto što ne postoji to nije kreditna kartica Izvodi kreditne kartice imaju vašu karticu na vašim izvodima imam bankovna kartica u redu, to je bila Visa debitna bankarska kartica, tako da ono što rade je da vam date izjavu koja pokazuje transakcije koje ste napravili i ja sam je upario sa istorijom plaćanja na sajtu i ona se poklapa, ali sam još jednom izgubio tu bankovnu karticu to nije kreditna kartica, to je Visa debitna kartica. I takođe na njihovom sajtu juče nisu bili registrovani i uopšte nisu imali licencu, govore mi da moram da im pokažem dokaz koji imam o ovom depozitu koji sam napravio svojom bankovnom karticom na svoju kazino račun u redu što nema nikakvog smisla jer je 1. jun 2022. žele dokaz kada sam osvojio 9. aprila 2023. i to je bankovna kartica, kao što sam rekao, ovo nema nikakvog smisla i rekao sam vam da snimci ekrana da Uploadovao sam da nisu registrovani i nisu licencirani pa nisu bili sinoć ako pogledate datum i sve što piše 17. april sada pogledate i očigledno oni koje znate shvataju da nisu licencirani ili registrovani i popravio sam to veoma brzo, tako da sam u svakom slučaju stvarno pod stresom jer želim svoj novac i želeo sam pošteno i pošteno, a oni nemaju pravo na ovo. Već sam verifikovan, znaš da ne znam šta drugo da kažem ali jedan od ovih agenata za ćaskanje mi je rekao da je vaš bankarski problem istekao ili ste izgubili kartice što je apsolutno nemoguće jer to nije kreditna kartica, već bankovna kartica još jednom, tako da se nadam da sve ovo uzimate u obzir i ja radim u mom slučaju jer sam potpuno zapanjen ovim, trebalo je da mogu da samo podignem svoj novac bez problema, osim da smislim takvo lažno, znate sranje o tome da morate da želite da izdam svoju ili da pružim dokaz o bankovnoj kartici od depozita koji sam napravio 2022. koji ionako nema nikakvog smisla, molim vas, javite mi se što je pre moguće, hvala
Hi Thomas I still haven't gotten paid yet the fact that they want my bank card and the fact that they are asking me to issue something that doesn't exist it's not a credit card credit card statements have your card on your statements I have a bank card okay it was a Visa debit bank card so what they do is you give you the statement that shows the transactions that you made and I matched it to the payment history on the site and it matches but I lost that bank card once again it's not a credit card it's a Visa debit card. And also on their site yesterday they weren't registered and they weren't licensed at all they're telling me that I have to show them proof I have of this of this deposit that I made it with my own bank card to my own casino account okay which doesn't make any sense because it was June 1st 2022 that they want proof of when I won on April 9th 2023 and it's a bank card like I said this doesn't make any sense and I told you to screenshots that I uploaded that they weren't registered and they weren't licensed so they weren't last night if you look at the date and everything it says April 17th now you look and obviously they you know realize that they weren't licensed or registered and fixed it really quick so anyways I'm really stressed out because I want my money and I wanted fair and square and this they have no right to do this I've already been verified you know I don't know what else to say but one of these chat agents told me oh well your banking issue you expired or lost cards that's absolutely impossible because it's not a credit card it's a bank card once again so I hope you're taking all this into consideration and and I'm working on my case because I'm absolutely mind-boggled by this I should have been able to just withdraw my money no problem but to come up with such bogus you know crap about having to want me to issue my or provide proof of a bank card from a deposit I made in 2022 that doesn't make any sense anyways please get back to me as soon as possible thank you
Hvala na strpljenju, Sveets55.
Cenim vaš doprinos.
Da li ste pitali svoju banku da li mogu da vam daju bilo koju vrstu potvrde da je kartica izdata na vaše ime?
Da li sam dobro razumeo da je u prošlosti, da bi proverio vaše depozite i način plaćanja, kazino tražio samo izvod iz banke, a ne sliku bankovne kartice?
Imajte na umu da kazina licencirana pod Curacao Antilephone nisu evidentirana na listi kazina licenciranih pod drugim licencama Curacao.
Čekaću vaš odgovor.
Thanks for your patience, Sweets55.
I appreciate your input.
Did you ask your bank whether they can provide you with any type of confirmation the card was issued in your name?
Do I understand correctly, that in the past, in order to verify your deposits and payment method used, the casino only asked for a bank statement, and not a picture of the bank card?
Please understand casinos licensed under Curacao Antillephone are not recorded in the list of casinos licensed under other Curacao licenses.
I'll await your reply.
Nikada nisam koristio svoju bankovnu karticu samo prošle godine, koristio sam samo interakciju sa svakim transferom sve vreme nekoliko puta. Koristio sam samo svoju bankovnu karticu, tako da ne traže ono što od mene traže je da dam izvod kreditne kartice i kreditna kartica Nemam kreditnu karticu Nisam koristio kreditnu karticu to je bila Visa debitna kartica to je bankovna kartica, tako se desilo prošle godine odlučio sam da koristim svoju bankovnu karticu za depozit na svom jebenom kazino računu razumeš kao da mi je dozvoljeno da podignem svoj novac oni samo drže stvari za mene jer su takvi, to nema veze ni sa čim, već su samo zli nepristojni Ne znam ne razumem to bi trebalo da bude o novcu koji sam upravo osvojio ne bi trebalo da se radi o depozitu koji sam uplatio na svoj kazino račun svojom bankovnom karticom, a ne kreditnom karticom, svojom bankovnom karticom i da ako je to bilo pre godinu dana, dao sam izvod iz banke icecasinu . Tamo nisu registrovani ili licencirani. Tražio sam izvod moje kreditne kartice i kreditne kartice. To nije bila kreditna kartica, to je bila bankovna kartica i ja sam im dao informacije da izvod odgovara transakciji u istoriji plaćanja, ne možete izdati izgubljenu ili isteklu debitnu karticu.
I never used my bank card only last year I only used interact each transfer all the time a few times I only used my bank card so they're not asking for what they're asking for me is to produce a credit card statement and a credit card I don't have a credit card I didn't use a credit card it was a Visa debit card it's a bank card just so happens last year I decided to use my bank card for a deposit on my own freaking casino account do you understand like I'm allowed to withdraw my money they're just holding things for me cuz they just being like that that's nothing to do with anything but just being mean rude I don't know I don't get it it should be about the money that I just won it shouldn't be about a deposit I made it into my casino account with my own bank card not a credit card my own bank card and that if that was a year ago I gave the bank statement to icecasino. There not registered or licensed. The asked for my credit card and credit card statement It wasn't a credit card it was a bank card and I gave them the information the statement to match the payment history transaction matches you can't issue lost or expired debit card .
Zdravo Sveets55
Možete li nas obavestiti da li ste od svoje banke zahtevali povraćaj svojih depozita i da li ste primili povraćaj sredstava.
Ako jeste – koliki je iznos primljen?
Koji je razlog za traženje povraćaja novca?
Pozdravi
Hello Sweets55
Can you please let us know if you've requested the refund of your deposits from your bank, and whether you've received the refund.
If so - what was the amount received?
What is the reason for requesting the refund?
Regards
I na komentar koji je ice casino napravio o tome da me je pitao da li su moji depoziti i povraćaji i tvoj mozak mrtvi. Želim svoj novac sada znaš o čemu pričam. Povukao sam sa vama, momci, u redu za jedan $1,259 u redu, želeo sam 9. april 2023. interakciju prenosite kao da je to dovoljno probudi se probudi se nije moj problem tamo znaš da li bi znao da se zove ledeni kazino ali ono što vi momci radite malo leda tamo nemojte me pitati za gluposti koje ne čak nema nikakvog smisla, znaš tačno o čemu pričam. Želim novac, želim svoj novac, želim svoj dobitak
And to the comment that ice casino made about asking me if my deposits and refunds and your brain dead I want my money now you know what I'm talking about I made it withdrawal with you guys okay for one $1,259 okay I wanted April 9th 2023 interact you transfer like that's that's enough wake up wake up not my problem there you know would you I know it's called ice casino but what you guys doing some ice over there don't don't don't ask me about stupid things that don't even make any sense you know exactly what I'm talking about I want money I want my money I want my winnings
Zdravo Tomas, ovo je Melanie, sada dobijam još jedan e-mail koji je potpuno u suprotnosti sa onim što mi je rekla od prvog mesta, ovo je imejl koji mi je poslala drugi put, dobro, a onda sam joj ponovo poslao imejl
Hi Thomas so this is Melanie now I'm getting another email totally contradicting what she said to me from the first place this is the email that she sent me the second time okay and then I sent her an email again
Dragi slatkiši55
Ljubazno Vas molimo za saradnju jer smo zainteresovani da problem rešimo u što kraćem roku.
Možete li nas obavestiti da li ste ranije tražili i primili povraćaj vaših depozita na IceCasinu? Ako jeste, koji je razlog i tačan iznos.
Hvala vam!
Dear Sweets55
We are kindly asking you to cooperate since we are interested in resolving the issue as soon as possible.
Can you please let us know if you've previously requested and received a refund of your deposits at IceCasino? If yes, what is the reason and the exact amount.
Thank you!
O čemu pričaš, nemaš apsolutno nikakvog smisla koji refundiranje koje depozite Ne razumem o čemu pričaš Govorim o dobicima koje sam osvojio 9. aprila 2023. povlačenje novca koji sam osvojio 1.259 dolara što je trenutno u toku je sada samo je u toku dok ne znam šta se sada dešava sada novac se ne prikazuje na mom računu, ali je u istoriji plaćanja i istorija plaćanja pokazuje da se isplaćuje kao da samo želim svoje novac i samo želim da budem plaćen za ono što želim nema depozita nema povraćaja ne razumem o čemu pričaš. gluposti i izbacivanje stvari kao da je on mizogini mail naravno i nije očigledno želeo da sluša ženu i samo je hteo da me maltretira ne znam ne znam šta je bilo, ali mogu vam reći da jesam svi svi razgovori svi razgovori za ćaskanje Sve sam ih snimio tako da nema depozita ili povraćaja sredstava, ali on se žali na to da je pre mnogo godina u redu kada sam se prvi put prijavio sa vama, momci, dobro i kao da sam se uvek igrao sa interakcijom sa vama transfer razumeš Imam svoj dokaz o interakciji sa transferom koji sam napravio 8. aprila 2023. Tada sam igrao i pobedio sam igrao sa vama godinama, neću da ponavljam, već sam verifikovan i želim da se ove stvari reše koliko i ti, ali ovo nije fer prema meni jer mislim da se igram sa vama godinama. Nikada ranije nisam bio ovako tretiran, jednostavno je nestvarno kao da je tip pričao ja kao da nisam ništa, on se inače zvao Ben, u redu, bio je veoma grub prema meni i rekao mi je da više ne mogu da koristim svoju državnu ličnu kartu kao ličnu kartu što je totalno sranje jer ti je dozvoljeno da koristiš tri vladine Lične karte koja je vaša vozačka dozvola u redu koja je vaš pasoš i koja je vaša državna lična karta koju imam samo zato što ne putujem nemam pasoš u redu zbog svog mentalnog zdravlja broj jedan i broj dva već sam bio verifikovan sa tom ličnom kartom Već sam postavio ne razumem osvojio sam novac 9. aprila i sada me bombarduju zbog nečega što je nebitno za sve ne znam gde je ovaj depozit ili refundiranje i možda ste se pogrešno komunicirali sa svime, ali ono što pokušavam da kažem je sve što želim da uradim je da povučem novac koji sam osvojio i to se pretvara u fijasko, rekao je ona je rekla pokvaren telefon Ne razumem, vi momci znate da ja Bio sam tamo, mogao si da proveriš u redu koliko sam dugo bio tamo jer verujem da je od prvog januara 2022. u redu da sam se pridružio ili 21 u redu da sam se registrovao kod vas, momci, tako da ste me u suštini potvrdili da dan sa mojom državnom ličnom kartom, vi ste mi takođe isplatili iznova i iznova i takođe sam uplatio novac iznova i iznova mnogo novca u redu i nikada nije bilo sa bilo čim drugim sa interakcijom svaki transfer u redu, ali sam u junu deponovao sa moja bankovna kartica godine koje kao prošle godine pre godinu i po u redu. Dozvoljeno mi je da imam pravo na to da je to moj račun u kazinu to je moja bankovna kartica ali ne govorim o tome onda znaš da je nebitno ja sam pričam o sada govorim o sada kao da želim novac. Već je 19. april da li znaš da mi je to stres koji mi ovo izaziva da li znaš da sam upravo otišao na ledenu oluju gde živim u Montrealu Kvebeku da znaš šta mi ovo radi, moramo da bacimo svu našu hranu sve nismo imali ništa i kada sam pobedio bio sam tako srećan jer sam mislio samo da napunim frižider, ali onda dobijem nekog drskog malog pametnjaka koji ima oko 18 godina radim na ćaskanju uživo i onda dobijem neke lažne informacije ili neko sranje za koje on pokušava da me pita, a to nema nikakvog smisla, pa pokušavam da te nateram da razumeš da nema depozita ili povraćaja sredstava. Ne znam kuda ideš sa ovim, u redu, ali sve je u mom povlačenju. Osvojio sam novac, nije ništa drugo nego to u redu. Već sam verifikovan i to je suština to je ono što je već sam verifikovan da sam osvojio novac 9. april 2023. Želim svoj novac i činite me veoma stresnim i uznemirenim zbog toga i neću stati dok ne dobijem svoj novac jer je moj. Želim da bude pošteno i pošteno. Položio sam novac 8. aprila i ja podigao novac 9. aprila 2023. i bio je za sumu od 1.259 dolara i imam dokaz za tu transakciju o kojim drugim transakcijama me pitate, zbunjujete me i nema nikakvog smisla, ali nije mi toliko zbunjujuće jer znaš zašto znam šta radim nisam znao tog dana šta sam uradio i nećeš da me ubediš u suprotno, molim te, želeo bih svoj novac, to je sve što te tražim pitam te za mene za tebe uvek sam uživao da igram u tvom kazinu, ali ne znam šta ili zašto ili kada se sve ovo svelo na to da se pokupimo na ovu ženu
What are you talking about you're making absolutely no sense what refund what deposits I don't understand what you're talking about I'm talking about winnings that I won April 9th 2023 a withdrawal of money that I won $1,259 which is currently in progress now it's just in progress until I don't know what what's going on now now the money doesn't show in my account but it's in the payment history and the payment history is showing that it's being paid out like I just want my money and I just want to be paid for what I want there's no deposits there's no refund I don't understand what you're talking about it all stamped from this guy Ben from one of your life chat agents he was talking to me about some nonsense and throwing things out like he was a misogynistic mail of course and didn't obviously want to listen to a female and just wanted the bully me I don't know I don't know what it was but I can tell you I have all all the conversations all the chat conversations I screenshotted all of them so there's no deposits or refunds but he's complaining about is that years ago okay when I first when I first signed up with you guys okay and it's like I was always playing with interact you transfer you understand I have my proof of the interact with transfer that I made April 8th 2023. Then I played and I won I've been playing with you guys for years I'm not going to say it again I've already been verified and I want this stuff resolved as much as you do but this is not fair to me because I mean I've been playing with you guys for years I've never been treated like like this before it's just unreal like the guy was talking to me like I was nothing his name was Ben by the way okay he was really rude to me and he told me that I can no longer use my government ID as a as an ID which is total crap because you're allowed to use three government IDs which is your driver's license okay which is your passport and which is your government ID which I only have because I don't travel I don't have a passport okay because of my mental health number one and number two I've already been verified with that ID I've already uploaded it I don't understand I won money April 9th and now I'm getting bombarded for something that is irrelevant to everything I don't know where this deposit or refund and maybe you guys got miscommunicated with everything but what I'm trying to say is all I want to do is withdraw the money that I won and it's turning into a fiasco of he said she said broken telephone I don't I don't understand you guys know that I've been there you could check okay how long I've been there for for it's been since I believe the first of January 2022 okay that I have joined up or 21 okay that I registered with you guys so in essence you guys validated me that day with my government ID you guys also paid me out time and time again and I've also deposited money time and time again lots of money okay and it was never with anything else with an interact each transfer okay but I did in June deposit with my bank card years that like last year year and a half ago okay I'm allowed to I'm entitled to that it's my account on the casino it's my bank card but I'm not talking about then you know that's irrelevant I'm talking about now I'm talking about now like I want money now Its already April 19th do you know that the stress that this is causing me do you have any idea you know I just went to an ice storm where I live in Montreal Quebec do you know what this does to me we have to throw it all our food everything we had nothing and when I won I was so happy because all I thought about was filling my fridge but then I get some cocky little smart ass who's like 18 years old working on the chat live chat and and then I get some bogus information or some bullshit that he's trying to ask me for that makes absolutely no sense so I'm I'm trying to make you understand that there's no deposit or refunds I don't know where you're coming with this okay but it's all about my withdrawal I won money it's not anything else but that okay I've already been verified and that's the bottom line that's that's what it is I've already been verified I won money April 9th 2023 I want my money and you're making me very stressed and upset about it and I'm not going to stop until I get my money because it is mine I want it fair and square I deposited money April 8th and I withdrew money April 9th okay 2023 and it was for the sum of $1,259 and I have the proof for that transaction what other transactions are you asking me about you're confusing me and it doesn't make any sense but it's not that confusing to me because you know why I know what I do I didn't know that day what I did and you're not going to try to convince me otherwise so please I would like my money that's all I'm asking you I'm asking you for me to you I've always enjoyed playing at your casino but I don't know what or why or when this all came down to let's pick on this woman
To nije povraćaj, nije depozit, to je moj dobitak koji želim 9. aprila 2023. i napravio sam povlačenje nema povraćaja nema depozita Ponovo ću vam objasniti nema povraćaja nema depozita Želim 9. april 2023. 1259 dolara i želeo bih da podignem svoj novac i skinem ga sa računa u redu igram se sa vama godinama nije potreban genije da shvatite da sam verifikovan pre mnogo godina u redu i da sam se igrao sa vama dugo vremena, a onda imam nekog malog pankera okej mali pank koji mi postavlja glupa pitanja Nemam vremena za ovo u redu Ja sam 46-godišnja žena koja zna svoja sranja Znam sve detalje kazina igram se godinama nisam glup i neću da me neko dete ispali
It's not a refund it's not a deposit it's my winnings that I want April 9th 2023 and I made a withdrawal it's no refund no deposits I'm going to explain to you again no refunds no deposits I want April 9th 2023 $1,259 and I would like to withdraw my money and take it out of the account okay I've been playing with you guys for years it doesn't take a genius to figure it out that I was verified years ago okay and that I've been playing with you guys for a long time and then I have some little punk okay little punk asking me stupid questions I don't have time for this okay I'm a 46 year old woman that knows my shit I know the ins and outs of the casinos I've been playing for years I'm not stupid and I'm not going to be punked off by some child
Dragi slatkiši55
Imajte na umu da su vaše transakcije blokirane od strane eksternog PSP-a, najverovatnije zbog činjenice da ste prethodno zahtevali povraćaj vaših depozita. Upravo to pokušavamo da shvatimo.
Hvala na saradnji.
Pozdravi
Dear Sweets55
Please kindly understand, your transactions were blocked by the external PSP, most likely due to the fact that you've previously requested refunds of your deposits. That's exactly what we are trying to figure out.
Thank you for your cooperation.
Regards
Ono što ne razumem o čemu govorite nemam pojma nemam o čemu govorite o transakcijama i depozitima ne na šta mislite nikad nisam izvršio povraćaj sredstava nikada nisam tražio povraćaj sredstava za svoje depozite o kojima govorim novac koji sam osvojio odbijaju u redu ljudi u tvom kazinu ime agenta za ćaskanje Ben me je sprečio da povučem novac bez razloga samo je odlučio da me pokupi tog dana, hajde da kažemo u redu iz kog razloga ne znam sve Kažem da sam pobedio 9. aprila u redu 2023. i sada je na čekanju, više nije na mom nalogu, ali je u mojoj istoriji plaćanja i čeka da ode na moj mnogo bolji račun u redu koji kaže da je u toku što čekam da ide, znaš tako da samo želim novac koji sam osvojio pošteno i pošteno ne znam ništa o depozitima ili povraćajima ne znam o čemu dođavola pričaš sve što znam je da sam igrao sa vama neko vreme i nikad nisam tražio povraćaj depozita što je toliko čudno da me pitate da čak i ne znam o čemu dođavola pričate čak i ako smo na istoj frekvenciji ali u svakom slučaju da, igram se sa tobom dugo vremena i samo pokušavam da shvatim šta se tačno dešava ovde, osećam se kao da sam u zoni sumraka. Osvojio sam novac u redu 9. aprila 2023. sve što sam želeo uradio sam samo da povučem svoj novac. Mislim, znaš da sam napravio depozit 8. aprila sa Gigadat interakcijom e-transfer u redu, tako da nije prvi put da igram u vašem kazinu ako pogledate istoriju plaćanja, možete jasno videti da sam potrošio ima puno novca u redu, ne razumem kakva je situacija uvek je uvek nešto svaki put kada želim da podignem svoj novac sa vama, uvek je gnjavaža izgleda kao da sam već dugo proveren sa vama, eto šta Ne znam šta se dešava ovde, znaš sve što znam je da sam osvojio novac i želeo bih da napravim svoje povlačenje tako da sam napravio povlačenje na mnogo bolji račun i sada je to u toku i držite ga vi momci za koje znate kao da ne dozvoljavate
What I don't understand what you're talking about I have no I have no idea what you're talking about transactions and deposits no what do you mean I never made refunds I never asked for refunds on my deposits I'm talking about the money I won they're rejecting okay the people at your casino the chat agent name Ben he stopped me from withdrawing my money for no reason just decided to pick on me that day let's just say okay for what reason I don't know all I'm saying is I won April 9th okay 2023 and now it's pending it's not in my account anymore but it's in my payment history and it's waiting to go to my much better account okay which it says it's in progress which I'm waiting for it to go you know so I just want the money that I won fair and square I don't know anything about deposits or refunds I don't know what the heck you're talking about all I know is that I've been playing with you guys for a while and I've never asked for refunds on deposits that is so weird that you're asking me that I don't even know what the heck you're talking about even if we're on the same frequency but anyways yeah I've been playing with you for a long time and I'm just trying to figure out what exactly is going on here feels like I'm in the Twilight zone I won money okay on April 9th 2023 all I wanted to do was just withdraw my money I mean you know I made a deposit April 8th with Gigadat interact e-transfer okay so it's not the first time I play at your casino if you look at your payment history you can clearly see that I've spent lots of money there okay I don't understand what the situation is it's always it's always something every time I want to withdraw my money with you guys it's always a hassle looks like I've been verified with you guys for a long time that's what I'm I'm not getting at I don't know what's going on here you know all I know is that I won money and I'd like to make my withdrawal so I made the withdrawal to a much better account and now it's in progress and it's being held by you guys you know like you're not letting
Dragi slatkiši55
Ne govorimo o vašem povlačenju (na čekanju).
Možete li nam ukratko reći da li ste tražili povraćaj sredstava od svoje banke (za transakcije depozita).
Pozdravi
Dear Sweets55
We are not talking about your withdrawal (pending one).
Can you please briefly tell us if you've requested the refund from your bank (for the depositing transactions).
Regards
U redu, imam pitanje za vas, da li sam došao u kazino Guru da odgovorim na pitanja koja su nebitna za ono što pokušavam da dobijem svoj novac od vas, momci, i da shvate da je ono što radite pogrešno, u redu, pokušavate potpuno me odložite na moju situaciju upravo sada pokušavate da me sprečite da dobijem svoje povlačenje i počnete da me terate da se koncentrišem na nešto drugo osim na početni razlog zašto sam ovde. Borim se za svoj novac koji sam osvojio 9. april 2023. Želeo bih svoj novac jer želim da bude pošten i pošten, pošten i legitimno u redu pa zašto mi stalno postavljate pitanja koja su potpuno nebitna za ono što se sada dešava u redu nema smisla u redu kazino nema stani kada neko želi da podigne novac, ne zaustavljaj se i ne pitaj ih oh hej nasumično znaš da pre četiri godine samo sam se pitao da nećeš dobiti svoj novac dok mi ne odgovoriš na pitanje da li si lud znaš da to nije kako ga vodite I kazino to nije profesionalno, jer ako ste bili toliko zabrinuti za to pre 4 godine, trebalo je to da se pita pre mnogo godina, znate da je ovo hipotetička hipotetička situacija u redu ovo je primer šta se dešava kada ljudi ne rade žele da plate svojim mušterijama tako da pokušavaju da znate da je umešano ili mozak nešto što nema nikakvog smisla ako mogu da skrenu pažnju sa svog stvarnog početnog povlačenja i svojih stvarnih dobitaka i i budite kao što znate ako želite Znam šta ste radili prošlog leta ili kao da znam šta ste radili pre 45 miliona godina, dobro pa mi je bolje da mi kažete da je kao da niste psiholog, niste psihijatar, da ste kazino u redu i trebalo bi da platite mušterije ne bi trebalo da ih istražujete o stvarima koje su se desile pre mnogo godina, ako je to bio slučaj, onda bi trebalo da ih iznesete u redu kada vreme nije sada jer je jučerašnja istorija sutra misterija i sve što imamo je sada prisutan je u redu i ne znam šta pričaš o povraćajima i depozitima, ali sve što znam je da je moje mentalno zdravlje zaista kao da se igraš sa mojim mentalnim zdravljem i nije u redu, uopšte nije u redu i Smatram da je to, u stvari, znaš da je nezakonito nastaviti uznemiravati ljude sa mentalnim zdravljem, u redu, jedna stvar je da znam sebe. Znam sebe ako ti nešto govorim u redu i kažem ti da slušaš da nemam pojma šta ti jebeno pričaš o tome u redu onda to znači ono što u tvojim očima i ako se uznemirim i ako ti stalno govorim da to što me pitaš nema smisla i da je irelevantno za ono što ti sada govorim je da sam napravio depozit 8. aprila i sada sam pobedio i sada pokušavaš da zadržiš moj dobitak od mene koji želim 9. aprila 2023. u iznosu od 1.259 dolara jer ne želiš da mi platiš, vrlo je jednostavno znaš da samo moraš pritisnite pošaljite da znate da baš kao da ako ste toliko hladnokrvni, znate da jednostavno ne brinete o ljudima koje ste dugoročno povredili da li ste prevara ili im uzimate novac iz njihovih džep ili znaš na šta mislim da mi to jednostavno ima smisla, kao da to što trenutno radiš, kao da pokušavaš da analiziraš ili posmatraš situaciju koja apsolutno nikada neće ići nikuda jer ti upravo sada kažem da ću nemoj prestati da se boriš i neću ti dozvoliti da me ovako maltretiraš Želim novac koji sam osvojio Ne znam o vašim depozitima i vašim povraćajima i vašim bla bla bla sve što znam je da sam osvojio novac i voleo bih da imam ga jer sam ga pobedio pošteno i pošteno. Sada, ako pročitate bilo šta što pišem, očigledno biste do sada tačno znali da je ovo što govorim apsolutno tačno, ali zato što ne čitate ono što pišem je apsolutno nepoštovanje, u redu bez obzira da li je dugo i bez obzira koliko dugo ili koliko moram da napišem jer ovo je koliko mi stresa vi ljudi izazivate da moram da se izrazim i objasnim kako se odvratno osećam kada znam da moram da se svađam oko dobijanja svog novca koji mi pripada OK trebalo bi da odvojite vreme da slušate svoje klijente i vaše ćaskanje uživo jer znate šta su ljudi u vašem životnom ćaskanju neki od njih tako prokleto nepristojni da sam čak napravio snimke ekrana kao i sve njihove razgovore i stvari za koje su rekli da su potpuno nepristojne, u redu mizogini za jednog sa Benom, ali isto tako se osećao kao da razgovaram sa robotom nikog nije bilo briga, ali kažem ti jednu stvar da ne odustajem i kažem ti sada da ne slušaš svoje mušterije pa kako ti odgovoriću svom klijentu ako ga ne slušate, postavljate ista pitanja iznova i iznova, ali ne slušate šta govorim, jer da jeste, postavljali biste mi ista pitanja koja biste dozvolili ja povučem svoj novac ti bi mi zapravo dao moj novac budi kao izvini gospođo tako mi je žao, ali ti ga ne shvataš
Okay I got a question for you did I come on casino Guru to answer questions that are irrelevant to what I'm trying to get my money from you guys and having them understand that what you're doing is wrong okay you're trying to completely defer me to my situation right now you're trying to block me from from getting my withdrawal and start making me concentrate on something else other than the initial reason why I'm on here I'm fighting for my money that I won on April 9th 2023 I would like my money because I want it fair and square and honestly and legitimately okay so why do you keep asking me questions there are completely irrelevant to what's happening now okay it doesn't make any sense okay a casino doesn't stop when someone wants to make a withdrawal they don't stop and ask them oh hey randomly you know four years ago I was just wondering you're not going to get your money till you answer me a question are you crazy you know that's not how you run it I casino that's not professional because if you were so concerned about that 4 years ago it should have been asked for years ago you know this is a hypothetic hypothetical situation okay this is an example of what things happen when people don't want to pay their customers so they try to you know like scrambled or brain was something that makes absolutely no sense if they can get their mind off of their actual initial withdrawal and and their actual winnings and and be like you know if you like I know what you did last Summer or like I know what you did 45 million years ago okay so you better tell me it's like you're not a psychologist you're not a psychiatrist you're a casino okay and you're supposed to pay your customers you're not supposed to drill them about things that happened years ago if that was the case then you are supposed to bring them up okay when the time is then not now because yesterday's history tomorrow is a mystery and all we have is now the present okay and I don't know what you're talking about refunds and deposits but all I know is that my mental health is is really really like you're playing with my mental health and it's it's not right it's not right at all and I find it's I find it's actually you know it's illegal to to keep harassing people with mental health okay one thing is I know myself I know me if I'm telling you something okay and I tell you listen I have no fucking idea what you're talking about okay then that means what in your in your eyes and if I'm getting upset and if I keep telling you that what you're asking me makes no sense and it's irrelevant to what I am telling you now is I made a deposit on April 8th and now I won and now you're trying to hold my winnings from me that I want on April 9th 2023 in the amount of $1,259 because you don't want to pay me it's very simple you know you just have to press send you know you just like if if you're that much of a of a cold-hearted you know you just don't care about the people that you hurt in the long run are you scam or you take their money out of their pocket or you know what I mean it's just making sense to me like what you're doing right now it's like you're trying to analyze or observe a situation that's absolutely never going to go anywhere because I'm telling you right now I will not stop fighting and I will not let you harass me like this I want the money that I won I don't know about your deposits and your refunds and your blah blah blah all I know is that I won money and I'd like to have it because I won it fair and square. Now if you read anything that I write you obviously would know by now right that what I'm saying is absolutely true but because you're not reading what I'm writing is absolutely disrespectful okay regardless if it's long and regardless of how long or how much I have to write it's because this is how much stress you people bring on me that I have to express myself and explain myself about how disgusting it makes me feel to know that I have to argue about getting my money that belongs to me OK you should take the time out to listen to your customers your live chat too because you know what the people on your life chat some of them are so damn rude I even screenshotted like all of their conversations and the things that they said were downright rude okay misogynistic for one with Ben but also it felt like I was talking to a robot nobody gave a shit but I tell you one thing I don't give up and I'm telling you now you don't listen to your customers so how you going to respond to your customer if you don't listen you keep asking the same questions over and over again but you're not listening to what I'm saying cuz if you did you would be asking me the same questions you would be letting me withdraw my money you would actually be giving me my money be like sorry ma'am I am so sorry but you don't get it
Zapravo, da, htela sam da pišem kompaniji Brivio limited koliko radim domaći, znate da gledam i tražim, znate ko je zadužen za celu stvar i ako ne možete da razgovarate sa pravim ljudima jer su izvršni direktori previše zauzeti ili nisu zabrinuti da će njihovi klijenti biti zadovoljni, onda postoji problem tamo, u redu, ili drugi kazina kao što su tako zadovoljni vašom uslugom i znaju da je to sranje, ali će i dalje reći da je sjajno jer znate da je to nebitno Bože samo zna koliko su plaćeni ionako cela poenta je da li si dobar kazino i ako si legitiman kazino kao što kažeš da jesi i ako imaš dobre ljude iza sebe i ako imaš dobrog šefa, to važi od vas i ako znate da su vas naučili pravim stvarima u redu i da znate da vaši klijenti uvek krše kurs postoje pravila i propisi koje svi moraju da poštuju, ali kada ste dobroćudni i pokušavate da maltretirate ili ili neprestano pokušavate da uznemiravate kupca a ne platite ih posebno kada ljudi jedva da imaju novca za početak, posebno šta se dešava sada u svetu, nema nikakvog smisla gde biste stalno dozvolili da se ovo odugovlači, da znate tako da mislim, budimo iskreni prema sebi, mislim kao jer Neću prestati neću stati dok ne dobijem svoj novac neću prestati u redu ako ćeš nastaviti sa ovim ja ću ići s tim dok ne budem plava s tim dok ne budem plav u licu ne razumeš da se ovo neće desiti jer na kraju mislim da znam šta moram da radim i veruj mi da znam šta radim ali ono što znam 100% sa svim ostalim Ja takođe radim da je ono što ti kažem da je pogrešno ono što radiš. Verifikovano sam pre mnogo godina u redu, uradio sam svoj kic već me pitaš za stvari koje nemaju smisla i pobedio sam novac 9. april 2023. a sada je 20. april 2023. Samo želim da budem plaćen Želim svoje povlačenje Želim moj dobitak da li još uvek volite da se igrate sa vama momci, čoveče, kao što ste sada samo vi samo vam je tako teško da čak i razmislite želeći da se ponovo igram sa vama, razumete kao da vas ja ne razumem kao da ne razumem da li pokušavate da odgurnete svoje mušterije, uzimate im novac i onda ih odgurnete govoreći im da lažu i da su oni su oni su ludi i da treba da smisle neke neke neke odgovore na neka pitanja za koja nemaš smisla hajde čoveče to nije pravi način poslovanja koji nije profesionalan neodgovoran nije profesionalac, to nije biti odrasla osoba, iskreno, ti si dete i mislim da ako ste pravi pošteni licencirani kazino, bili biste zaista pažljivi, srdačni i saosećajni prema ljudima za koje znate da vam govore istinu koju ćete tek biti da znaš konstantno znaš disciplinski ili ili neko ko želi da izvuče nešto od nekoga što čak i ne postoji samo pusti to pusti samo pusti jer ja neću to pustiti ja nisam pustiću to neću to pustiti zbog činjenice da sam pobedio zbog činjenice da sam legitiman u vašem kazinu zbog činjenice da je to moja vladina lična karta koja je zelena tako da je u redu da ja je bio kic'd u redu i ranije ste me isplaćivali i igrao sam toliko novca u tom kazinu da nije ni smešno u redu tako da svaki put kada pobedim sa vama uvek postoji problem zašto je to kada Pogledam vaš pečat odobrenja, pokazuje veliki prinos kao žuti znak koji znate i uđete tamo i kaže da ste validni, ali ipak postoji velika narandžasta etiketa i na njoj piše da znate da morate da osvežite stranicu i ako i dalje dobro vidite ono što vidite, onda to znači da je neko počinio prevaru i morate da prijavite kazino kompaniji za licenciranje, u redu, jer imam sve tri slike, pa mi to objasnite ako ste tako iskreni i tako legitimni objasnite da mi samo plati moj novac to je sve što želim samo želim da mi platiš novac koji sam osvojio i to je to. osvojio sam taj novac za Dobio sam taj novac 9. aprila 2023. za iznos od 1.259 dolara ne znam zašto stalno me pitate za stvari koje ne postoje, pa ću da otpremim te stranice za vas kako biste mogli da vidite da vi momci zapravo ne postojite i da stalno osvežavate svoje jebene stranice smešno. Šta to govori o moj Bože o moj Bože šta to kaže samo mi pošalji moj novac hajde da prestanemo da igramo igrice jer znamo da sam dobra osoba znamo da nisam loša osoba i oboje znamo da Neću prestati da se borim dok ne dobijem svoj novac kako treba, jer sam ga osvojio prilično legitimno legalno, a ono što radite je nezakonito i nije ispravno, tako da možemo da nastavimo sa ovim nefiktivnim nepostojećim razgovorom ili možemo zapravo Držite se činjenica i mi zapravo možemo da mi pošaljemo novac koji sam s pravom u redu, hvala vam, zaista bih to cenio. Pozdrav Melanie ****
Actually yeah I was going to write to the company Brivio limited that's how much I do my homework you know I look and I search you know who's in charge of the whole thing and if you can't talk to the right people because the CEOs are too busy or not not concerned about their customers being happy then there's a problem right there okay or other casinos like being so happy with your service and they know it sucks but they're still going to say it's great because you know it's that's irrelevant God only knows what they're getting paid anyways the whole point is if you're a good casino and if you're a legitimate casino like you say you are and if you have good people behind you and if you have a good boss that's stands by you and if you know taught you the right things okay and to know that your customers always break course there's rules and regulations everybody has to follow but when you're benign and you try to bully or or continuously try to harass a customer and not pay them especially when people hardly have any money to begin with especially what's going on now in the world it doesn't make any sense where you would continuously let this drag on you know so I mean like let's be honest with ourselves I mean like cuz I'm not going to stop I'm not going to stop until I get my money I'm not going to stop okay if you're going to keep going with this I'll go with it until I'm blue with it until I'm blue in the face you don't understand this is not going to happen because eventually I mean I know what I have to do and trust me I know what I'm doing but what I know 100% with everything else that I'm doing as well is that what I'm telling you what you're doing is wrong is wrong I was verified years ago okay I did my kyc already you're asking me about things that don't make sense and I won money April 9th 2023 and it is now April 20th 2023 I just want to get paid I want my withdrawal I want my winnings are you still love playing with you guys man like now you're just you just you make it so hard to even consider wanting to play with you guys again you understand like I don't understand you like I don't get it are you trying to push your customers away you take their money and then you push them away by telling them that they're lying and that they're they're they're crazy and that they need to come up with some some some answers to some questions that you make no sense of come on man that's not the right way to do business that's not professional it's irresponsible it's not professional it's do not being an adult frankly you're being a child and I mean if you're a real honest licensed casino you would be really considerate and heartfelt and sympathetic to people that you know are telling you the truth you just going to be that you know constant you know disciplinary or or somebody who wants to get something out of somebody that doesn't even exist just let it go Let it Go just Let it Go because me I'm not going to let it go I'm not going to let it go I'm not going to let it go for the fact that I won for the fact that I am legit in your casino for the fact that it is my government ID card that is green so that's a go okay that I was kyc'd all right and I've been paid out by you guys before and I've played so much money in that casino it's not even funny okay so every time I win with you guys there's always a problem why why is it when I look at your stamp of approval it shows a big yield like a yellow sign you know and you go into there and it says you guys are valid but yet there's a big Orange label and writing it says you know you have to refresh the page and if you still get what you're seeing well then that means someone's committing fraud and you have to report the casino to the licensing company right okay cuz I got all three pictures so explain that to me if you're so honest and so legit explain that to me just pay me my money that's all I want I just want you to pay me the money that I won and that's it I won that money for I won that money April 9th 2023 for the amount of $1,259 I don't know why you are continuously asking me for things that don't exist so I'm going to upload those pages for you so you could see that you guys actually don't exist and that you keep refreshing your own freakin pages ridiculous. What does that say oh my God oh my gosh what does that say just send me my money let's just stop playing games because we know I'm I'm a good person we know I'm not a bad person and we both know that I'm not going to stop fighting till I get my money right because I did win it fairly legitimately legally and what you doing is illegal and not right so we can keep going forward with this with this nonfiction non-existent conversation or we can actually stick to the facts and we can actually send the money to me that I so rightfully one okay thank you I would really appreciate it. Regards Melanie ****
Dragi slatkiši55
Pošto vidimo potpuni izostanak saradnje, doneta je odluka da se sredstva povlače preko Interaca. Molimo Vas da podnesete zahtev za povlačenje.
Imajte na umu da nakon uspešnog povlačenja nećete moći da nastavite da koristite naše usluge.
Takođe Vas molimo da obavestite sve organe kod kojih ste se žalili o rešavanju problema. (naravno nakon uspešnog povlačenja)
Pozdravi
Dear Sweets55
Since we see the utter absence of cooperation, the decision was made to withdraw the funds via Interac. Please kindly make a withdrawal request.
Kindly mind, after a successful withdrawal you will not be able to continue using our services.
We also kindly ask you to notify all the authorities where you complained about the resolution of the issue. (upon a successful withdrawal, of course)
Regards
Imate moju reč da ću obavestiti sve organe koje sam obavestio i naravno do uspešnog povlačenja, a takođe ću obavestiti i kazino Gurua, a oni takođe imaju moju reč da ću obavestiti nadležne i o kojima sam obavestio vi momci da je uplata još uvek izvršena, ali kada ja dobijem uplatu, dobićete 100% moja reč hvala vam puno pozdrava Melanie ****.
You have my word that I will notify it all the authorities that I have notified and of course until the successful withdrawals and I also will notify casino Guru as well and they have my word as well that I will notify the authorities and who I notified about you guys that a payment has been made not just yet but when I do get the payment you will get a 100% my word thank you very much regards Melanie ****.
Hvala vam puno što ste održali svoju reč i držim svoju u redu. Pobrinut ću se da stupim u kontakt sa svima i Thomas ice casino mi je upravo platio dobro i neću više igrati u kazinu, ali ću obavijestiti sve da su platili ja u redu pa hvala ti puno Tomas za sve i hvala ti ice kazino što si se povinovao meni onoliko koliko sam ja poštovao tebe znaš hvala ti mnogo cenim to.
Thank you very much for keeping your word and I keep mine okay I'll make sure I get in touch with everybody and Thomas ice casino just paid me okay and I will not be playing at the casino anymore but I will notify everybody that they paid me okay so thank you very much Thomas for everything and thank you ice casino for complying with me as much as I complied with you you know thank you very much I appreciate it.
Dragi Sveets55,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala Vama i IceCasinu na saradnji.
Ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako u budućnosti naiđete na probleme sa bilo kojim onlajn kazinom. Tu smo da pomognemo.
Srdačan pozdrav,
Tomas
Casino.Guru
Dear Sweets55,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you and IceCasino for your cooperation.
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Casino.Guru
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.