Poštovani predstavnici ICE kazina i Mariusztatra,
Nastojimo da nezavisno procenimo ovakve slučajeve, prepoznajući važnost toga da igrači ne otvaraju više naloga. Međutim, razlikujemo između igrača koji kreira dodatne naloge samo da bi iskoristio bonuse i to čini iz legitimnih razloga, kao što je slučaj sa mariusztatrom.
U ovom slučaju, smatramo da je Mariusztatra otvorila drugi nalog zbog preseljenja u drugu zemlju, nesvesni da je to zabranjeno, i bez traženja podrške.
Uvereni smo da on sada shvata grešku svojih postupaka. Važno je da je drugi nalog kreiran bez zle namere i u dobroj nameri.
Naše rezonovanje je sledeće:
Ako su oba naloga korišćena istovremeno, radnje u kazinu su opravdane.
Ako je prvi nalog napušten, a drugi nalog je kreiran bez aktivnosti u prvom, ovaj slučaj treba razmotriti nezavisno.
S obzirom da kazino snosi troškove za svaki bonus, nije fer da mariusztatra koristi iste bonuse na oba računa.
Ako su dobici iz istog bonusa koji je ranije tražen na PLN računu, kazino ima pravo da zadrži isplatu.
Ako dobici potiču od pravog novca, kazino treba da isplati dobitke umanjene za troškove bonusa koji se traže drugi put.
Ako su dobici od bonusa koji se zahteva samo jednom na NOK računu, bilo bi lepo pronaći kompromis.
Sada zamislite ideju da bi Mariusztatra igrao u kazinu 10 godina i deponovao ukupan iznos od 1 milion evra. Da li bi bilo pošteno da Mariusztatra potroši tako veliku sumu novca sa 0% šanse da dobije bilo šta?
Dear ICE casino representative and mariusztatra,
We strive to assess cases like this independently, recognizing the importance of players not creating multiple accounts. However, we differentiate between a player creating additional accounts solely to leverage bonuses and doing so for legitimate reasons, such as in the case of mariusztatra.
In this instance, we believe that mariusztatra created a second account due to relocating to another country, unaware that it was prohibited, and without seeking support.
We are confident that he now understands the error of his actions. Importantly, the second account was created without malicious intent and in good faith.
Our reasoning is as follows:
If both accounts were used simultaneously, the casino actions are justified.
If the first account was abandoned and a second account was created with no activity in the first, this case should be considered independently.
Given that the casino incurs expenses for each bonus, it is unfair for mariusztatra to benefit from the same bonuses on both accounts.
If the winnings are from same bonus claimed before in the PLN account, the casino is within its rights to withhold payment.
Should the winnings stem from real money, the casino should pay the winnings minus the expenses on bonuses claimed a second time.
If the winnings are from a bonus claimed only once in a NOK account, it would be nice to find a compromise.
Now, imagine the idea that mariusztatra would be playing in the casino for 10 years and depositing a total amount of €1 million. Would it be fair to mariusztatra to spend such a large sum of money with a 0% chance of winning anything?
Automatski prevedeno:
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