pozdrav svima,
Olcia2233, dobio sam dovoljno detalja iz kazina da kažem da su oba povezana naloga kreirana sa istim ličnim podacima. Govorimo o vašim ličnim podacima, samo su vaša adresa e-pošte i broj telefona promenjeni.
Međutim, uzimamo svaki slučaj više naloga pojedinačno, i izgleda da je na prvom nalogu korišćen samo bonus bez depozita (25 FS), a na drugom nalogu, vašem spornom nalogu, korišćen je bonus na depozit , što ne liči na zloupotrebu bonusa, i u suštini, iako nije dobar način kako da isprobate onlajn kazino, ne vidimo nikakvu prednost koja bi se mogla steći igranjem na ovaj način, i nije bitno da li ste koristili ih ovako ili ako je bilo na jednom kazino nalogu. Isti bonus nije korišćen više puta, tako da uslovi i odredbe bonusa nisu prekršeni ako govorimo o korišćenim bonusima.
Imajte na umu da još uvek postoji komunikacija između mene i predstavnika kazina van ove teme, i zamolio sam ih da mi dostave dodatne detalje.
Kada saznam više, obavestiću vas direktno ovde.
Dragi IceCasino tim ,
Hvala vam na e-poruci i pruženim dokazima.
Možete li molim vas da pogledate moju poslednju e-poštu u vezi sa ovim pitanjem i pružite mi dodatno tražene informacije?
Greetings all,
Olcia2233, I was provided with enough details from the casino to say that both linked accounts were created with the same personal data. We are talking about your personal data, only your email address and phone number were altered.
However, we take each case of multiple accounts individually, and it seems like on the first account, there was only a no-deposit bonus (25 FS) used, and on the second account, your disputed account, there was a deposit bonus used, which does not look like a bonus abuse, and basically, although it is not a good way how to try an online casino, we cannot see any advantage that could be gained by playing in this way, and it should not matter if you used them like this or if it was in one casino account. There was no the same bonus used more than once, thus the bonus terms and conditions were not breached if we are talking about bonuses used.
Please note there is still ongoing communication between me and the casino representative outside of this thread, and I asked them to provide me with further details.
Once I know more, I will inform you directly here.
Dear IceCasino team,
Thank you for your email and the provided evidence.
Could you please look at my last email regarding the matter and provide me with additionally requested information?
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