Povlačenje igrača je otkazano iz nepoznatog razloga. Žalba je riješena jer je igrač povukao svoj saldo.
Isplatio sam, vratili su mi ih 2 puta, rugaju mi se da su navodno imali tehnički problem i danas su mi ih vratili na račun. Naravno da depozite uzimaju normalno.. Legalni, jedinstveni i identifikovani račun
I have made my withdrawal, they have returned them 2 times, they make fun of me that they allegedly had a technical problem and today they returned them to my account. Of course they take the deposits normally .. Legal, unique and identified account
Έχω κάνει ανάληψη μου τα έχουν γυρίσει πίσω 2 φορές με κοροϊδεύουν ότι δήθεν είχαν τεχνικό πρόβλημα κ σήμερα τα επέστρεψαν πάλι στο λογαριασμό μου. Βέβαια τις καταθέσεις τις παίρνουν κανονικά.. Νόμιμος, μοναδικός κ ταυτοποίημενος λογαριασμός
Zdravo Rover2547,
Hvala vam puno što ste podnijeli žalbu i zaista mi je žao što čujem za vaš problem sa IceCasinom. Dozvolite mi da vam postavim još nekoliko pitanja prije nego krenemo naprijed.
Je li ovo vaš prvi zahtjev za povlačenje novca u kazinu? Da li je vaš račun već verifikovan i ako jeste, od kada? Da li ste koristili neki bonus da akumulirate svoje trenutne dobitke?
Imajte na umu da ako još niste verifikovani, nećete moći podići i može proći do 14 dana nakon uspješne verifikacije da primite novac.
Radujem se vašem odgovoru.
pozdrav,
Nick
Hello Rover2547,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IceCasino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current winnings?
Please note that if you are not yet verified, you won't be able to withdraw and it might take up to 14 days after successful verification to receive the money.
Looking forward to your answer.
Regards,
Nick
Dobro vece ponovo sam podigao da i oni su stavili novac, ovaj put su bila 3 podizanja ukupno 600 evra, sve su poništili i vratili na moj račun poslao sam im poruku i sve su mi rekli u redu je, samo sacekaj i dobices novac. Jučer je novac ponovo vraćen čak ni bez slanja e-maila za objašnjenje. Račun je identificiran. U nekim isplatama sam imao bonus ali sam ga obradio i onda sam napravio povlačenje. Imam isti problem sa vulkan kazinom od 300€ tamo.
Good evening, I made a withdrawal again, yes, and they put the money, this time it was 3 withdrawals in total 600 euros, they canceled all of them and returned them to my account, I sent them a message and they told me everything is fine, just wait and you will get the money. Yesterday the money was returned again without even sending an email to explain. The account is identified. In some withdrawals I had a bonus but I processed it and then I made a withdrawal. I have the same issue with vulkan casino 300 € there.
Καλησπέρα έχω ξανακάνει ανάληψη ναι κ τα έβαλαν τα χρήματα, αυτή τη φορά ήταν 3 αναλήψεις στο σύνολο 600 ευρώ, μου τις ακύρωσαν όλες κ τις επέστρεψαν στο λογαριασμό μου, τους έστειλα μήνυμα κ μου έλεγαν όλα καλά απλά περιμένετε κ θα πάρετε τα χρήματα. Χθες επέστρεψαν πάλι τα χρήματα χωρίς να στείλουν καν email για να εξηγήσουν. Ο λογαριασμός είναι ταυτοποίημενος.σε κάποιες αναλήψεις είχα μπόνους το οποίο όμως το διεκπαιρεωσα κ μετά έκανα ανάληψη. Το ίδιο θέμα εχω κ με τη vulkan casino 300€εκεί.
Moj prijatelju Nikos, ne znam šta si im rekao, ali posle 3 nedelje, u roku od jednog dana, konačno su prihvatili povlačenje! Čekam da novac stigne i poslat ću vam ga ponovo! Hvala ti
My friend Nikos, I do not know what you told them, but after 3 weeks, within a day, they finally accepted the withdrawal! I am waiting for the money to come in and I will send it to you again! Thank you
Φίλε μου Νικο δε ξέρω τι τους είπες αλλά μετά από 3 βδομάδες, μέσα σε μια μέρα, επιτέλους δέχτηκαν την ανάληψη! Περιμένω να μπουν τα λεφτά κ θα σου ξαναστείλω! Σ ευχαριστώ
Kao što vidite, ovdje sam zatražio povlačenje od 8. maja i pisali su mi koliko sam mejlova poslao, ali nisu odgovorili
As you can see, here I have requested a withdrawal from May 8 and they have written to me, I have sent how many emails, but they did not respond
Όπως βλέπεις κ εδώ έχω ζητήσει ανάληψη απο 8 Μαΐου κ με έχουν γραμμένο, έχω στείλει πόσα email, ούτε απαντανε
Zdravo Rover2547,
Da li sam dobro shvatio da su vaša isplata u IceCasinu obrađena?
Ako da i još uvijek imate problem s drugim online kasinom, podnesite novu žalbu na taj kazino jer ne možemo rješavati više kockarnica u jednoj pritužbi.
pozdrav,
Nick
Hello Rover2547,
Do I understand it correctly that your withdrawals in IceCasino were processed?
If yes and you are still experiencing an issue with an another online casino please submit a new complaint on that casino as we can't deal with multiple casinos in a single complaint.
Regards,
Nick
U redu i sa dvije žalbe koje sam uputio, već sam dobio novac, odmah odgovor nakon objave! Hvala za sve!
All right and with the two complaints I made, I already got the money, immediate response after publication! Thanks for everything!
Όλα καλά κ με τις δύο καταγγελίες που έκανα,πήρα ήδη κ τα χρήματα, άμεση ανταπόκριση μετά τη δημοσίευση! Ευχαριστώ για ολα!
Zdravo Rover2547,
Drago mi je da čujem da su oba problema riješena. Ne ustručavajte se da nas kontaktirate ako u budućnosti ponovo naiđete na bilo kakvu drugu nevolju, rado ćemo vam pokušati pomoći.
Srdačan pozdrav,
Nick
Hello Rover2547,
I'm glad to hear that both issues were resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Best regards,
Nick
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali:
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Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.