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Hi. i have 200,00€ to return to my account and im doubting that this game operator will not pay me. I´ve already notice in the site "trust pilot" that they have many issues to solve. can you tell me something about this? thanks

Dear alst72,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you are experiencing issues with a delayed withdrawal?
• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes, the account is verified, according to the attached document. This house deserves to be removed from the gaming area and whoever owns it will have to pay. Check the "trust pilot" website and see the number of victims on this site... Thank you for your attention

Sim, a conta está verificada, conforme documento em anexo. Esta casa merece ser extinta da área dos jogos e quem quer que sejam os seus detentores terão de pagar. Consultem o site "trust pilot" e vejam a quantidade de lesados deste site... Obrigado pela vossa atenção

Please: remove the " VERY HIGH " security rating. this bookmaker has a very high Index for Deposits, now the Index of this house for payment of prizes is " ZERO " . It is a complete fraud and they will continue to deceive everyone and everything. Nobody does anything and they even seem to condone all this.

Come on: stop them from ripping off customers even more. Get moving and do something for the good of the players.

One last question: what is the origin of this site and which country are we talking about ? Do you know the answer?

Por favor: retirem o Índice de segurança "MUITO ALTO". esta casa de apostas tem um Índice muito alto para Depósitos, agora o Índice desta casa para pagamento de prémios é "ZERO". É uma completa fraude e vão continuar a enganar tudo e todos. Ninguém faz nada e até parecem compactuar com tudo isto.

Vá lá: impeçam-nos de roubar ainda mais os clientes. Mexam-se e façam algo para bem dos jogadores.

Uma última questão: qual a origem deste site e de que país estamos a falar? Sabem a resposta?

One last request: can you help me close my account on this site, because I alone cannot self-exclude and because the site does not allow it. I no longer want anything to do with them and I absolutely did not want to leave information about my identity and my details such as address, date of birth, telephone number, email... which could be used in the future for any theft or "fishing" activity. . Thanks again.

Um último pedido: podem me ajudar a fechar a conta neste site, porque eu sozinho não consigo auto-excluir e até porque o site não permite. não quero mais nada a ter com eles e não queria de todo deixar informação da minha identidade e meus dados como morada, data nascimento, nº telefone, email... e que poderão ser usados no futuro para qualquer atividade de roubo ou "fishing". Obrigado mais uma vez.

By the way: I ask you to please see this article, using the link below.

The Russian threat in Europe and the way they enter our lives and steal from us is clearly real...

https://www.fraude.pt/ice-casino-mega-fraude-casino-ilegal-exposto/

Já agora: peço por favor que veja este artigo, usando o link abaixo.

É claramente real a ameaça russa na Europa e a forma como entram nas nossas vidas e nos roubam...

https://www.fraude.pt/ice-casino-mega-fraude-casino-ilegal-exposto/

Dear alst72

Thank you so much for your complaint.

Can you please confirm the money was received?

Also, please kindly mind, Icecasino is a Curacao-licenced casino, and when creating the account one agrees, that all the gambling is taking place within the jurisdiction of Curacao.

Also, we'd like to thank you for the articles. Obviously, those are not official Icecasino accounts. We will do our very best to delete them.

Best regards

Hello good afternoon.

I have news to share with you and that I have the "obligation" to inform you of:

• of the €275 I had initially earned, I spent almost the entire balance on entertaining myself
• and playing the slots I wanted (since I suspected I wouldn't get anything)
• I left a final €50 for one last experience (and after they had already approved
• all the details (finally) of my identity, address, bank...) to be transferred to
• my account. SURPRISE: they paid the €50 through SKRILL. I ask them to close
• this case and I'm going to think about whether I'm going to give them the benefit of the doubt in the future, that is, play...

Olá, boa tarde.

Tenho novidades para vos transmitir e que tenho a "obrigação" de vos pôr ao corrente:

• dos 275€ que tinha ganho inicialmente, gastei quase todo o saldo a entreter-me
• e a jogar nas slots que me apeteceu (já que desconfiava que não iria receber nada)
• Pois deixei 50€ finais para uma última experiência (e depois de estes já terem aprovado
• todos os dados (finalmente) da minha identidade, morada, banco...) para transferirem para
• a minha conta. SURPRESA: fizeram o pagamento pela SKRILL dos 50€. Peço para fecharem
• este caso e vou pensar se lhes vou dar futuramente o beneficio da dúvida, isto é, jogar...

Dear alst72,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru